HVAC reviews in Tomball, Texas

Great HVAC company. I had them install a new HVAC system a few years ago and they did an awesome job. We recently had a power surge that damaged the AC and they were quick to respond to get it up and running again! Thanks Again!

The company is amazing and excellent for their quality service. We have been very pleased by the support when my Lennox HVAC system(for no fault of theirs, the failure has been truly because of Lennox) failed to cool my house in Austin.

The company operates from Houston, but they went the extra mile to help me out when the HVAC system stopped working by making an alternative arrangement.

It has been in more than one occasion that the company helped. I want to highlight the service rendered by Horton.

I strongly recommend for anyone to use this company for HVAC installations or maintenance.

Hats off for their service!

Does anyone know if this company went out of business, I've been trying to contact the number but doesn't seem to be working. **** update ** I called a number on FB and Kyle immediately scheduled to come out. I had a great experience when they installed my unit in 2020 and am happy they are still in business, definitely recommend.

They installed a new system in my house. The response time was very quick and they had the unit installed and running the next day after calling them. The technician, Kyle, and the helper were very professional and knowledgeable, they answered all my questions. I will definitely use them in the future.

we got a new system from pro cool and have been very pleased with the results. Reasonable price and the house stays nice and cold! Robert and his helper were very professional and timely. The house was left spotless and they even helped me install the nest app on my phone. Would recommend to friends and family. Thanks again!

Just had a new Goodman 3.5 ton system installed by Robert and Paul and it could not have been a better experience. They were professional, on-time, and took the time to explain the system to me and show me how to use the new Nest thermostat as well. They were extremely helpful in determining my new duct locations. If I could give them a higher rating I would. Also, the price to replace my 3.5 ton system was $3k cheaper than the next closest bid. I was hesitant to use them because they were so cheap but I am so glad that I did. Overall the experience was perfect. I’m sure that all of their installers are great but I can’t imagine that any are better than Robert and Paul. I will definitely be referring Pro Cool to everyone I know.

I have been using Pro Cool services for over 2 years. One big installation project and a few maintenances and repairs. They are professional and honest. The lady in the office is friendly and helpful. Thank you Kyle for your wonderful and quality services. Highly recommend.

Pro Cool Heating And Air LLC

I recently purchased a complete 5 ton system from these guys and got a free Wi-Fi thermostat. Make sure you ask for Kyle and Will for your install. Kyle and Will were very respectful, knowledgeable, and easy to work with. Let me say that I had more than a few A/C companies come to my house to give me quotes and not one of them was as thorough as Kyle. He made sure I knew exactly what I needed and what work needed to be done. On the day of the install they arrived on time and quickly began removing the old system and installing the new. Kyle has phenomenal manners which is rare in the contracting world. He also cleaned as he went and didn’t leave me with a big mess as many contractors have done before.
The only issue I had with the company was their sales process seemed to be a little off. I almost had to be demanding with the sales rep which was a bit annoying. In the end, with the help of his very experienced A/C Technicians Kyle & Will, he was able to deliver exactly what he said he could and at the exact price that was initially quoted. This is rare too.

A highly recommend these guys!

Just had an entire 3 ton system installed by Pro Cool's installers Kyle and Will. Awesome job! Arrived early and finished in the amount of time we were told. Price for the Trane system and install was the best I could find and the quality of the work was outstanding. Highly recommend and will be using them to replace my other units when we are ready. Thanks!

Kyle and Will with Pro Cool just finished installing my new Goodman 4 Ton A/C unit. They were both very polite, professional and knowledgeable. They arrived timely for our appointment and worked steadily from beginning to end. I appreciate their work ethic and would definitely recommend them to others.

Muy amable el personal

Very friendly and helpful. Weren't the most timely, but they recognized that and committed to do better.

Great service with very friendly office staff, I will use them for all my A/C & Heating needs.

Randall's is the best ac service company. We have used them for years and always trust that Randall's will get the job done right!

Requested service to blow out AC drain due to water exiting the overflow drain; that service was performed, in addition he taped up area's around the unit where the duct tape was loose, finished in less than an hour and handed me a bill for $270.00. I would say that's expensive air and tape! And BTW, I still have water running out the overflow drain.

So I had a leak in my condenser, which was causing mildew issues on my siding. These guys came by my house and fixed it within an hour. Super fast service, knowledgeable, and friendly. Couldn't have asked for a better experience.

Randalls came out and installed a new system for a reasonable price. Randall himself was a pleasure to work with and Jason came out for the final balance and educated me on everything i needed to know but didnt. Would not hesitate to recommend. Would give 6 stars

I have called Fred numerous times to maintenance and repair our home ac system. Every time he has been prompt to arrive, diagnose and repair or replace anything needed. This past month I made a call because my husband was going through radiation treatments and told Fred of a problem that presented itself in the late evening, and his reply was I will be there at 6am tomorrow morning! And he was! He fixed the problem and went on his way! Thank you Fred for your customer service and availability! We will refer all of our friends and family to you and Randall’s Climate Control!

Randall's Refrigeration A/C was part of our new home build package. As such they were our first choice to contact for repairs. When our 1 1/2 year unit froze over we called them and they charged us for coming out. The technician did not fix anything as I had already taped over the leak and I was told that this was the right corrective action. He checked the refrigeration fluid and all seemed good. So far we were happy customers. Unfortunately the unit froze over again 2 month later and we called them again. After checking the unit the technician established that the unit was dinged up and the seals were not holding. The unit was still pulling air our of the attic from the side and the bottom which was not taped. The technician did not do anything and I was asked to pay the service charge again. When I talked to the service manager he was extremely conceding and unfriendly. I have never been talked down to like this before by someone in the service industry. We agreed that the technician would take pictures and he would get back to me immediately. After talking to the service manager I reluctantly paid the second fee in promise that I would get a credit for the repair of the unit. This has been now one month and I still have not spoken to the service manager despite calling their office frequently.
At this point I do not use their services again and I have no hopes of getting the second service fee back which I believe was not warranted as non of their technicians actually fixed the problem.
I do not recommend to use this company for any services as long as the owners allow their service manager to treat customers like this.

Randall's installed a brand new system 4 years ago. This October it quit working! 4 Years! We were told Lennox had manufacturing issues but still had to pay $1200 for the labor and wait 4-6 weeks for a new part. In December they installed new handler and since then we have had the same issue arise every two weeks and they cannot fix. Once again it is not working and now that we have had numerous people there from their company try, it is the same issue! The VP's remedy was to call and yell at my wife because of his incompetence. I am done! Do not use this company as they have terrible customer service!

I signed up for the maintenance service plan and I just had my first service today. Peggy , from the office, called to remind me that it was time. Jason came out today and was very professional and knew a ton of information about my systems. He took care of me and I am confidant my system will run better. This service call was 5 star worthy. Thanks Randall's.