Landscaping reviews in Tomball, Texas

While they have an ok selection, the fact that they never answer their phones or have a decent enough website to know what their pricing is, is enough for me to spend my money elsewhere. They have a no return policy and their staff, on site, is clueless. Not trying to be mean, just stating facts. There are at least 4 other nurseries within a few miles that are at least responsive to customers. Too bad for HGC because I need to spend money for a lawn and had they answered they may have had a sale.

I'm not sure if I had unrealistic expectations, but this was my first time buying plants for a garden in my front yard. I asked the staff if they could help me find perennial plants, they told me they were all over and walked off. It wasn't a very pleasant first experience and unfortunately, I waited until the last minute to go otherwise, I would have left and spent my money elsewhere. I won't be going back.

The customer service sucked. The guys here had no idea what I was talking about. Please hire someone who speaks English and has a good attitude

Poor customer service!! They are not there to help you in anyway they just want to stand at the counter and take your money. I went in there planning on buying quite a bit of merchandise and left with nothing because they acted like I was a bother. All they seem to be able to do is point to a random area instead of trying to help you find what you’re looking for. That’ll be my last time in that store. Obviously they don’t want my business.

We got a beautiful tree and had pretty good service as we picked out our Christmas Tree. I didn’t even mind the price of the tree - we do live in Texas after all. But I was very surprised by the trimming fee. Really? Too spend 5 mi ties and cut the end off a tree? That is when things went sour. For the price I paid for the tree, you would think they wouldn’t nickel and dime their customers with silly add ones.

I was at Houston Garden Center in Tomball by HWY 249, I spoke to a staff explaining that I needed soil for veggie potting. She recommended a garden soil and I purchased it. I realized after I arrive home that garden soil was not recommended for veggie planting pot. I returned the garden soil to the store and was told that ALL SALES ARE FINAL, NO EXCHANGE, NO RETURN as stated on the receipt. I was informed that the staffs are not experts and that the store is CASH and CARRY. I do not understand why the staff is making recommendation when they are clueless about the items at the store. There is no sign anywhere that all sales are final until after you read your sale receipt. I will never patronize the store again. They are deceptive and are solely $$$ focus.

Have been to Houston Garden Center about 7 times over the last 4 years, mainly out of convenience. Every time I am left with the same feeling that this place is just a terrible business. Mainly because of the staff, been to probably 5 different stores and the staff at each shows very little interest on the customers. Their priority is being on their phones and/or talking among themselves. Ask them a question and they have no knowledge or make it pretty obvious that you are interrupting their day. It's my fault for continuing to go there, going forward will drive the extra distance to avoid them.

We were Christmas tree shopping and had visited 2 other big box stores. Their selection at the other places were HORRIBLE.

We got to Garden Center and were immeadiately greeted by Chell WHO IS AMAZING! She was incredible and funny. She gave us everything customer service could be!

The prices were FANTASTIC and the gentlemen who helped carry our tree, cut it, make a stand and load it for us were fast efficient and kind! This place was an absolute treat! Thank you!

Good selection but prices are never clearly marked or not clearly marked. You only find out when you get to the register that the price was different that what is listed where the plants were located. All to common of a problem.

Absolutely love this place for all my gardening needs. They always have the best selection of anything and everything. Only thing to keep in mind is they do not inform the public in advance about their 70% off sales which are great deals. You just have to drive by or wait for a commercial before you spend an arm and a leg on plants and things.

They have a wide variety of healthy plants to choose from. My wife and I have a rose bush and a tree that have lasted us longer than other plants we have purchased. They are also much cheaper than going to other nurseries.

This is a great place for variety! We tried starting our vegetable from Lowe's/Home Depot but quickly found their lack of variety to be disappointing. We tried here to see if we could find some other veggies... And found a lot of different varieties and some interesting plants. We also ended up buying some flowers as well and all of it was cheaper than at either Home Depot or Lowe's. There are some plants that are the same price, but I'd venture to say most are the same or less price. We'll definitely go back and see what veggies there are at different times of the year.

Horrible. Literally no customer service whatsoever. Employees were just standing around doing nothing and there were several plants knocked over throughout the store. No one can pick them up because they're too busy standing around doing nothing. You can't ask a question about anything because they act like they can't understand what you are saying. No English speaking here. I won't go back here again.

Great selection and prices. Would recommend checking out. Would have liked the staff to be more willing to help with showing where things are or explain care and other suggestions. Instead it oh ya it's over there (points). Especially to those of us who know zero about plants.

Enjoyed browsing here! Beautiful and healthy plants and blooms galore!

This is close to my home and we have been customers over the years. Today I made the mistake of asking for some assistance: our yard has apparently been taken over by crabgrass and had photos of it on our lawn. In my previous purchases the employees were always so king, and helpful and I mistakenly “assumed” that I would possible be able to get some guidance. 1 male employee said that he only spoke a little English, his female coworker spoke English but had no idea what crabgrass was. I asked if the manager was on duty and she said yes. A male that identified himself as the manager did not understand what I was asking for assistance with. Admittedly I lost my cool at this point, didn’t swear but was so angry I had to leave. I will never set foot on that property again.

Very bad customer service , shady business practices and refusal to help ! what more can i say about this horrific experience! ....the manager even told me to put a bad review on Google and that he didnt CARE ! - I purchased a shrub thinking its a 5 Gallon one as they had misguiding label for 5 Gallon in the 7 Gallon Isle . When i took pics and showed it to the manager at first he refused to REFUND or void the bill , then he obliged for an exchange and later when i got a 3 Gallon (since they ran out of 5 Gallon) I was told that the cashier was on lunch break and i have to wait for over an hour ! Even the guy on the front gate treated me with suspicion and total unprofessional behavior ! Please DONOT shop from this business

I just left the location off of Hwy 249. It was my first and it will be my last time at that location. The customer service at this location is absolutely horrible. I approached the first employee I saw, who was apparently the cashier, near one of the display tables. Before I could finish my question, she immediately told me she didn’t speak English. I asked if there was someone that did and she pointed in a direction where I didn’t see anyone. I waited a few seconds and eventually someone appeared. Although, he spoke English, he was not very helpful. I told him I needed to replace my shrubs. I explained that I needed someone to answer my questions and help me pick out the right shrubs. He simply pointed me to other side of the store where the shrubs were located. What type of manager thinks such poor customer service is acceptable?

Every year my family and I enjoyed Christmas tree shopping. Nice selection! Great Service! This year I feel we were paying service fees for tree cut and fresh cut, and ? Plus ? and ? .. I felt the constant "upsale" while I was at check out was excessive. Hopefully next year we will have a different experience. Looking forward to seeing you guys next year. I would certainly recommend!

I visited yesterday and got really, really good service. The minute I drove up, someone was there to help me choose what kind of cart to get based on my needs. Once inside, I asked a cashier where the boxwood was, and he left his post to show me and help me load them. I was also interested in Italian cypress, and he knew the sale price without looking and assisted with that choice, too. I was really happy with the plants, the prices and the people.

Terrible customer service! Check your receipt before you leave the store!!! We were charged for 2 plants when we only bought one. We did not realize we were double charged until we were done with project and found the receipt because we did not want the one we did buy and wanted to try to see if they would work with us. I understand not letting us return the plant but they should at least either given us another plant or money back for the one we did not have on our cart that they charge us for. Lesson learned: double check receipt before you leave the store and don’t buy anything you might not need or want to exchange or return. That is their policy and I understand the policy, but i want to get my money back or a plant for what we did pay for. If you want an amazing customer service experience go to Plants for All Season on Hwy. 249. I did a great review for them on Google!