Reviews of local pros in Van Alstyne, Texas

Great service!! Professional, knowledgeable, reliable and trustworthy. Sammy did a great job with the semi-annual service.

Casey’s service is great. Always right on time and very informative.

Sammy was great, very helpful and professional. He gave me a second opinion on some items and was very honest. Thank you sir!

Casey was a very knowledgeable technician, got in and found the problem in less than an hour. Communication from the office side of things was exceptional and I was extremely happy with the service. I will definitely be a customer for life.

Excellent service as always with Air Experts - solid and trustworthy, they always know what to do and have the people skills to take you through the fix - Sammy especially is top notch in every way - really appreciate their honesty and expertise.

Randall, was great, Very polite and knowledgeable, very patient while we asked all our questions. The service was quick and the system was running within an hr or so of him being onsite. highly Recommend Air Experts, and we will be using them again in the future.

Randall was the Technician who came out for our service call. He was very professional and polite. He listened while I described all the "symptoms" of our LP Vented Heater not heating, and then said he had a good idea of what was wrong. He then proceeded to go through all that was indicated as wrong. He quickly found the problem, and fixed it. The cost was more than reasonable for the amount of work done.

I would recommend Air Experts Heating & Air Conditioning to everyone. From the first call in for Service, to the Tech coming out & fixing the problem, Air Experts have clearly demonstrated their expertise & professionalism in HVAC. In fact, as far as I'm concerned, they get my Highest rating! Randall gets my Highest recommendation, as well.

I’ve used Air Experts several
Times of the past several years, from a 100 year old home to my new build. They have always been timely, friendly, honest, upfront and reliable. I will continue to use them because I trust the business model they have shown me and that’s to take care of the customer in an honest manner. Hard to find these days so when you find one you keep them, and tell your friends.

Sammy did a great job, I would recommend Sammy and Air Experts anytime! Remember servicing your A/C is the most important thing you can do! saves time and money in the long run.

Randall was absolutely amazing and we are so thankful for his insights, diligence and dedication to his craft!

Wyatt and his team did a SPECTACULAR JOB cleaning our ducts, installing the new halo device! Here’s to breathing the healthiest air! Thanks for everything, Air Experts. We truly appreciate you!

Sammy did a phenomenal job calibrating and ensuring our HVAC system was good to go! He was friendly, on time, respectful and diligent. Thank you so much 🙏

Sammy, was just AMAZING! Was on time, kind, and very honest. I can’t say enough positive things about Sammy and Air Experts. HIGHLY recommend.

Hayden was a wonderful young man. He was professional in answering questions and knew what he was doing. So thankful for his help in helping us to be cool again. Thank you Air Experts

UPDATE TO MY INITIAL REVIEW:

Regarding service received at Air Experts from Friday:

Today (2/23), I spoke with Casey, and as I expected, he is still arguing that the contract says "such and such" regarding discounts applied and that they are not willing (actually he stated that he CANNOT change the refund) to refund the remaining $76 of the money that was quoted to me by Alyssa ($298.50). I am also aware that the discount Casey is refusing to return to me is something that HAS NEVER been done in the past, when a customer cancels the service contract. So this is inaccurate that Casey cannot refund the remaining $76, I called last week and checked with them before I decided to cancel the agreement. I know that Casey is new to this position and he is unfamiliar with how previous transactions have been handled. I asked Casey why is he arguing with me about the $76 difference, he stated "I am not arguing with you". Okay if he wasn't arguing with me, then why is he not writing me a check for $76, because of the quote given to me by Alyssa? I sure hope that the $76 that Casey is refusing to give me is worth the loss of business. I let Casey know that my poor review would remain because HE REFUSES to return the amount that I was promised. A quote is a quote, so beware if you are quoted numbers in the future, you might want to get it in writing or either record the conversation. They do not honor verbal quotes! Thank you. Sincerely Jeannie Brinkman

I have been a faithful client with this company for about 3 years now. They always provided good service. Due to situational circumstances, I was in the position of needing to cancel the membership I had paid for in October of 2025. Before making this decision, I read over the agreement and there was discussion of the discounts that had been applied. I had paid $597 and this amount covered two services. I had only used one service in November of 2025. So I called the office and inquired about what amount I would be refunded. I was told by their office person Alyssa that my refund would be $298.50. Today I received a check for $222. I called and spoke to Alyssa and she walked back what she quoted to me as a refund! Her response to me was "Didn't they call you?" If anyone would have called me and explained that the refund would not be $298.50, possibly I would have had the remaining service that I had due to me as per the agreement. When she quoted the refund as being $298.50, I very specifically asked her to break down how she arrived at that amount and she simply said it would be $597 divided by 2. That was it, no discussion of any amounts to be deducted from that. So today I called because I received a check for the $222 and was obviously upset Bec I was quoted $298.50. I stated that the company should have honored the quote that Alyssa gave me. Her reply was "no we won't be able to do that". She said this is what the owner decided to give as a refund, even though Alyssa specifically quoted $298.50. She made the error! That's on her! She should have stepped up and told the owner that she already quoted me $298.50 and the owner should have called me or either Alyssa should have called and explained their mistake. I was a good and loyal client. The mistake should have been acknowledged to me and the refund of $298.50 shd have been honored (estimate $76 difference), so before another loyal customer is misquoted, possibly more training shd be given to the office staff! For this reason, I am giving them 1 star. You Shd take care of your customers and honor their loyalty all the way through. I was very disappointed, I felt very much like I was a "nobody" to them. That is NOT the way to treat your loyal customers, in my opinion.

Hayden was amazing! Explained everything he was doing and answered any questions I had.

Absolutely the best around! We've used Air Experts for so many years and each time they come out they are knowledgeable, kind, and professional. Highly, highly recommend.

Air Experts is a great company with fair pricing and excellent people. Casey and Randall have both been outstanding. If you're in the area and don't have a AC service provider, I highly recommend calling them first.

If you have an A/C need, Air Experts is the place to call. The office people are so friendly and work well with you. I called in the morning with air conditioning problem, and they came out that same day in the heat of July afternoon and got our problem fixed!!!
This is what customer service is all about and I am so glad that I found them to take care of our air conditioning!!! They also have a very reasonable maintenance plan to check your a/c and heater twice a year that I would highly recommend for you!!! It gives me great peace of mind knowing my a/c and heat are checked out each year before we use them!!!

We had a system installed this year but had a minor issue come up. Casey was great to work with and had our problem identified and resolved in less than 10 minutes.

Our AC didn’t seem to be working well so I called Air Experts and they came out within hours! Randall came out and discovered that our system had frozen over. He replaced the needed part but couldn’t check the system to see if it was running properly due to it being frozen. It was set up that a 2nd technician would come out sent later in the evening after the ice melted to make sure the system was running properly. Sammy came out around 6:30pm and was here for over 2 hours checking the unit. Both technicians were knowledgeable and kind in answering my questions and patient in their explanations. Text messages were also sent out with notifications on arrival time frame to keep me informed. The company also generously gave us a military discount. Thank you, Air Experts— would happily recommend this company for any HVAC issues.

The service technician arrived within an hour of my phone call. Quickly diagnosed the problem. Clearly explained the repair options.

The technician that came to fix my a/c unit was honest, fast, and efficient. I would definitely recommend this company to others.