HVAC reviews in Arlington, Virginia

AJ Mechanical was contracted through my Property Managers in the townhouse I rent. Turned out to just be low on freon and was an easy fix. Unfortunately my lease requires permission from our property managers for any fixes. James stepped out to call the property manager and didn't get an answer. He came back. Stood around for 2 minutes without saying a word or explaining anything, told his partner to pack up and left without even trying to call our PM again. My house got up to 80 degrees the next day and James was at least nice enough to give me a call and give a 15 minute warning that he was around the corner. Walked in, hooked up the freon, packed up, and walked out saying "okay man" and providing no real explanation as to what happened or when I should schedule my next maintenence. He was rude to my wife over the phone when trying to schedule the maintenance appointments and gave us a 4 hour block (naturally not showing up until the last 10-20 minutes of the block both days) or telling us to deal with no heat over a projected 100° weekend until the following Tuesday. Either the owner has zero pride in his business, or legitimately doesn't care about his customer service.

I've first called on 6/7/2024 to schedule a technician to come out and check my brand new unit that was installed by AJ Mechanical Services. I bought my condo 6/5/2024. The owner that paid for the HVAC system told me to call AJ and the warranty was 100 transferred to me. I received a call from a technician on Saturday 6/8/2023. I told him that the unit had ran all night and no cold was coming out. He told me to run it for 4 hours. So, I reiterated that I ran it for the entire night. He then told me that he could help me and not to call back. I've tired multiple times to get a hold of an manager. Of course no luck. Stay away from AJ Mechanical Services!

Really excellent service!!! I have been using AJ Mechanical Services, Inc. for 18 years for my HVAC systems in my Arlington, Virginia home.AJ Mechanical installed a new HVAC system when I was remodeling my home in 2008 and continued to provide support for the system ever since. James (the owner) and his crews have been very responsive whenever I have called them, and have always quickly resolved my issues as quickly as possible. I notice some of the negative comments here and I get it. When your AC system fails in August or your heater fails in January, you want it gets repaired instantly. The reality is that all HVAC contractors are overloaded with service requests during the coldest days of winter and the hottest days of summer, so sometimes things don't go as quickly as you might hope. But I can attest to the fact that James is one of the hardest working professionals in the HVAC business. He's been doing this for 36 years and he has always provided excellent service, investigating complex HVAC problems, driving hundreds of miles each day to source parts and getting systems back online ASAP, and all at a fair price. Let's be honest, some of the HVAC systems in homes are old and often not adequately maintained by the previous homeowners or property managers. Your best success with all heating and AC systems is to get annual PREVENTATIVE inspections and maintenance.

For a Services provider Company we should carry ourselves Professionally at all time., Specially if we are wearing our uniform that bears our company name, no matter how badly our days turned out to be. Being professional towards others will earn us more (Loyal/Repeat) customers in the future…
Sir James needs to be re-trained on how to be professional and to have a Good and Positive attitude at all times…always remember that your words or actions towards others always Affect your company. #NevertooLatetoChange. #KeepCalm&WorkHard #ForABetterFuture

Great service !

This guy is amazing!

Nothing was done except taking $75

Evan was thorough and explained his work.

10/10 these guys were super knowledgeable, polite and friendly! And quick! Thanks!

Friendly, timely and professional service. I recommended them to all my friends.

Can’t get any better service. Highly recommend.

Great experience and very fair. Came the next day and communicated perfectly.

Excellent experience with this company, responsive, knowledgeable and friendly service, Highly recommended vendor!

very friendly staff. Provided excellent service. Was able to explain the issue in very understandable manner!

Wonderful experience changing out our oil furnace for electric. Extremely satisfied.

Ivan was top notch and knew his stuff. Will recommend this company to anyone.

Company is absolutely terrible. Do not use them when trying to get any work done on your home. The people there have no idea how to run a business. Please refrain from using this company!

I can’t thank you enough for coming out even in these tough times. As always, you were on time and very very knowledgeable. You are the best Ivan!!!
Thanks again!

Terrible , they came over to inspect my heat-pump , and they couldn’t fix the problem on the same day , they took $100 deductible from me and gave me an appointment next day between 9am-1pm and never showed up or even bothered to call to reschedule .

We have used Legacy Home Comfort a couple times and have always had a fabulous experience. I always recommend them to friends.

Two visits and they couldn’t find the problem. Very rude and defensive when asked to come out again. No one makes service calls for the fun of it. Ended up calling another company that figured it out first visit.