HVAC reviews in Ashland, Virginia

The technician arrived on time and completed preventative maintenance at my house and my rental property. He was competent and friendly.

Pollard has provided my heating and AC service for 35+ years and has always provided prompt and professional service.

Replacing my old AC and gas furnace was a great experience from start to finish. Everyone I worked with was friendly, prompt and courteous - from the first phone call to estimate, replacement recommendations, financing and installation. Would definitely recommend and will continue to use going forward!

This was a second call placed on the furnace. The technician did a great job and was very knowledgeable on fixing the problem.

Stephen and Dennis were prompt and efficient with getting my outdoor units serviced. I call them the dynamic duo because they work so well together! Pollard is blessed to have them as a team! They are very knowledgeable and amazing!

Charlie was very polite a d professional. He came in and in no time had my AC back up and working. He was fantastic. I will tell my friends and anyone else who wants a job done well. Thank you so much.

Richard was polite, on time notice was good, explained things well even for me. Very professional Recommend him highly

Been with them for years. Always professional, always on time, always do a great job and are very fair on pricing.

Dennis and his men were great!!!! Dennis was so thorough in explaining everything to me before I approved the job and even made a second trip to my home to go into more details for me. All of the men worked and there was no playing or goofing off. They were very neat and respectful of me and my home. I would highly recommend them to anyone who has HVAC needs!!!!!

Donna Harris

Stephen did a great job tuning up my oil furnace, very professional.

Charles was professional, knowledgeable, personable and I would highly recommend your company to others 👍

They sent out a technician within a few hours of me reaching out and our cooling system was restored in a relatively short period of time. The service was wonderful and the technician was very knowledgeable. Thanks so much for getting a technician out the same day to service my HVAC units!

The guys that came in a really nice and professionals very friendly and very knowledgeable about their work

Dennis was always on time, on budget, and thorough. Really knows what he's doing, and asks questions if anything might need to change, even if just a little bit. Also, the communication from the company is regular, informative, and made me feel like I would be taken care of.

We have used JM Pollard for over 20 years and have always been pleased with their work and professionalism. They arrive when they say they will and address our concerns, whether repairs or maintenance, in a timely manner. We highly recommend them.

Guys were here on time and we felt like we’ve known them forever and it was their first time here. They were super professional and quick with getting our boiler working. I highly recommend J M Pollard!!!

I realized about 8:00 on a Monday morning that our heat was not coming on. I called and they sent out a technician by 2:15 that afternoon. Very pleased!

I can't recommend them highly enough! They came when they said they would and finished the job quickly and efficiently. The availability of a payment plan was a big factor in this major job, as well as the professionalism and helpful attitude of all the staff. You have a dedicated customer for life! Thank you.

Highly Recommend J M Pollard & Sons Inc. for HVAC Services

I came home after work to find my AC unit wasn’t working properly. I contacted J M Pollard & Sons and was quickly connected with David C., who asked about the issue and immediately gave me confidence that they could help. He explained what the potential problem might be and assured me that a technician would be out the next day.

True to his word, I received an alert the next morning confirming my appointment. The technician arrived before noon, was incredibly polite, and diagnosed the issue within 20 minutes. Even better, the part needed for the repair was available locally. They picked it up and had everything up and running by mid-afternoon.

The entire process—from communication to repair—was smooth and professional. I highly recommend J M Pollard & Sons Inc. for anyone in need of HVAC service. They’re truly a class act.

Rich H.

Charles was very knowledgeable and friendly! Would definitely recommend! Thank you so much :)

The technicians were very professional and knowledgeable. my only complaint is the price of $610.40 you charge for a 1/2 horse circulating fan motor is excessive.