Reviews of local pros in Dumfries, Virginia

MJ was knowledgeable and professional. He arrived on time, quickly ordered parts and explained everything he was doing and why. I would have him come back anytime.

Extremely pleased with the service received by M.J. and Smart Appliance. Not only did M.J. quickly diagnose the issue (compressor in my frig was shot) he left to pick up a new compressor and returned later that afternoon to install. He didn't leave until everything was working. Great service, friendly and professional. Highly recommend!

Very pleased with the service I received from MJ and Smart Appliance. MJ was very quick to diagnose the problem with the refrigerator. He was very thorough in fixing the issues and explained everything at every step. Very professional and courteous and made sure that everything was working before leaving. I would highly recommend Smart Appliance and MJ!

Superb and professional service! MJ remains an expert I highly recommend.

Great service and on time. We were very happy with the agent. He clearly communicated the issue and helped us resolve it without. He made it very easy for us.

We were having an issue with ice building up in our freezer. Another tech from a different company came out twice and was unable to fix the problem. MJ came, instantly knew what was wrong and how to fix it. He was kind, patient, and knew how to explain everything in a way so that a non-tech person could understand.

Very quick to diagnose, get replacement parts, and schedule service. MJ was great and walked me through the whole process and pricing while doing the work. Would absolutely recommend to others.

Fixed my GE Profile washer with ease. They came out in the same day on a Friday evening to diagnose the issue and then fixed the machine three days later. It would’ve been fixed the very next day but the parts store just changed their Saturday hours to be closed on that day, so we had to wait until Monday. No problems whatsoever. I highly recommend them.

Masih did a fantastic job with fixing my dryer AND I asked him on the spot if he could do a couple additional things for it and the washer, and he gave me a reasonable price to add those. I'm a first-time homeowner, so I was figuring this all out for the first time as I was going through Google and AI to learn what I needed to do, and he kindly helped me understand even better how different things worked. He did great work. Was very thankful he was able to show up in less than 24 hr. and to take the extra time to hire him to fix more things. Highly recommend.

Mr. Masih arrived promptly for the dishwasher repair, demonstrating exceptional professionalism. He attentively listened to my questions, provided thoughtful answers, and conducted a thorough inspection of my dishwasher. In contrast to my previous experiences with other repair companies sent by my home appliance insurance, Mr. Masih wore a uniform with his identity displayed, arrived within the scheduled appointment time, performed the check, and explained everything clearly. I genuinely appreciate his service and highly recommend his expertise.

Mr. Zaki was wonderful. Very friendly and professional. I would gladly reach out to him for service again. He replaced my bad ice maker in my fridge. He was quick and very tidy (left no mess whatsoever). My nearly 6 month ordeal to get my ice maker fixed is finally over thanks to him. Much appreciated Mr. Maki.

Very prompt and well within price point for services. Professional and personable. I will use this service again when needed and for futures maintenance needs.

Tolo Appliances / M Zaki - were excellent. Got our refer going very well and explained what we should be doing - like cleaning the coils once in a while. Zaki is great with customers - knows what he's doing - will always have a job as I mentioned to him.

Very good I'm happy they repaired my refrigerator responsible price and very professional i appreciate it will use them again thanks too appliances.

Excellent service from start to finish! Communicative technicians. Once my replacement fridge parts were delivered the technicians came the next day to install. The installation was speedy but thorough. The technician advised on how to prevent the problem from happening again and what is needed to take better care of the fridge. I will definitely be using TOLO again for future appliance repairs.

I reached out that morning, and he came a few hours later and fixed my dryer so quickly! Very kind and great service!

The technician was on time and confirmed the appointment. He explained to us what went wrong with the freezer, replaced the part and told us what to do after. He was pleasant, professional and friendly.

Excellent job done clean presentable polite and service well done explain everything he was doing I’m happy with the work show me replace parts aswell

The technician who repaired my dishwasher was fantastic from start to finish. He quickly diagnosed the issue, and explained everything clearly before starting the repair. His professionalism, efficiency, and attention to detail were impressive. Parts have to be ordered and a short time after the parts arrived, my dishwasher was running perfectly again, and they even shared a few maintenance tips to help prevent future problems.
I couldn’t be happier with the quality of their work and friendly attitude. Highly recommend this technician to anyone needing reliable appliance repair!

The technician that came was very timely. He made sure that he communicated the issue and fixed it. Customer service was good. Appreciated him fixing our urgent issue.

Excellent service from start to finish. The technician showed up right on time, worked efficiently, and fixed my ice maker without any issues. They clearly explained what the problem was, what work was needed, and the cost upfront—no surprises. Professional, honest, and reliable. I would definitely use this appliance company again and recommend them to others.