HVAC reviews in Fairfax, Virginia

My furnace was continuing to shut down because the thermostat would periodically go completely off. It turned out to be caused by an obscure problem but Cropp Metcalf was very responsive sent a service technically quickly to get it fixed. The technician, Daniel Lopez did an excellent job diagnosing and fixing the problem. He let me know what was going on during the process and explained things in clear, understandable language. Thank you.

Daniel and Ryan did an amazing job of explaining the HVAC system of our house as we became the new owners.

We had CroppMetcalgfe install a new heating unit in the spring. Unfortunately, it stopped working this fall, once it colder and we had to use. First tech shows up the next day, says he fixed it and leaves. 2 hours later it stopped working again. We call back and next tech comes on next working day. He states that a part needs to be ordered and that he puts in a rush order. He says that while the unit is running for now, it's hard to say for how long. A week passes and we hear nothing. I call to inquire and I'm told the department has gone home for the day but that they will call me back with an update tomorrow. Never got the call-back. I call again, and I'm told that they can't reach that department but will call back. That never happened either. I call a 3rd time, they promise again to get back to me. The next day they leave me a voicemail saying that I'm scheduled for today - this afternoon. Nobody showed up. I call and I'm told I'm on the schedule now for Monday and that I was not on the schedule for today. All this trouble for a new heating unit that they installed with what appears to be a faulty part to begin with. Save yourselves the trouble and stress and hire somebody else.

On a Sunday morning I woke to a cold house. My furnace malfunctioned and was inoperable. After unsuccessfully calling another company I reached out to Cropp Metcalfe. Not only was I able to get an appointment, I received amazing service starting with the dispatcher, Crystal. The technician Manwell was able to diagnose the issue and was a joy to work with. A++++ experience all the way around

Paul C was fantastic! Prompt, efficient and friendly. He took the time to explain what he was checking and adjusting as he went and had everything sorted quickly!

Jason was great. But I scheduled a 12:00-2:00 service. At 11:30 I received a voice mail asking me to confirm I would be home for 12:00-12:30 technician. I confirmed at 11:40 to a live person who assured me I was on 12:00-12:30 schedule. At 11:50 a different Cropp person called to say I took too long and had been moved to 2:00-2:30 window. When Jason arrived at 3:15 he was efficient and professional. Can’t say the same for your customer service scheduling team. Reason to reexamine our HVAC service contract.

CroppMetcalf came out right away as soon as they learned I had a leak. Cody Nix was the technician. He was super professional and knowledgeable. The issue as resolved within a few minutes. CroppMetcalf is the best!

Edmond was the lead technician for my HVAC system installation. Throughout the process, he was the epitome of professionalism. He responded to every question I had quickly and thoroughly, explained what he was doing and why it was necessary. I appreciated his steady, systematic approach throughout the day until the installation was finished.

Anthony was very thorough servicing both our furnace and air conditioner. Explained everything extremely well, pointed out all the issues we might encounter and even how to add some additional features to make it better. Highly recommend.

We are so disappointed with CroppMetcalfe's sharply deteriorating quality of service in recent years, that, after being their customer for more that 25 years, we are left with no other option but to cancel all of our gold-service contracts and ask for a refund of a downpayment for a new unit they now say they do not have the staff to install it. They are certainly not a 5-star company, as they claim--they deserve no stars at all. The list of our grievances and complaints over the past 5 years is rather long, but of relevance to their existing or potential customers: (a) they have tended to send the most inexperienced technicians for routine maintenance services that left our heating and AC system in trouble after they left in 3 out of their last 5 visits, necessitating follow-up appointments to fix the problems; (b) the maintenance technicians try to peddle sale of new features or unnecessary replacement of existing units, so as to expand their business; (c) they tend to cancel without calling to let us know they cannot keep their appointments (like the one we had for today, even though it was made well in advance and confirmed by them the day before with direct text messages and emails. We had to call them today to find out that they cancelled the appointment); and (d) they have never called back when we left concerns about these problems in the past on their website or in direct email messages, totally ignoring and taking for granted their old and loyal customers. We have simply had enough!

On time, professional, knowledgeable, was able to get The problem diagnosed in order a replacement motor within 45 min. The one year service contract reduced the fees. This is a great company to deal with, they Arranged next day appointment and andkept me up-to-date regarding the arrival of the serviceman. So I had the motor replace and also the motherboard (4 zone system). As soon as the parts came in, the service person ( same one on all three visits) was able to install the parts, spoke with the technical support team from the manufacturer, and got the program reinstalled and fully up and running. Very professional and resolved a complicated problem on a complex unit.

Semi-annual warranty service is comprehensive and professional. Not a quick once over, I appreciate the proactive maintenance and explanation of work performed and why it was necessary. Good job.

I hired this supplier to assess our AC unit problem and he only review the thermostat history and didn’t test the unit. He just relay his diagnosis based on my explanation. In addition, he left the condenser unit disconnected switch off and we didn’t have AC for two days, until I checked the outdoor unit and find the fuses out of the disconnect switch. I’m not expert but based on my experience with similar companies, he didn’t performed the basic test and all this process was a waste of time. Sorry, but I don’t recommending this supplier.

I had a water leak in my bathroom, and Trent Sewell did an outstanding job fixing it. He was thorough, knowledgeable, and professional throughout the entire process. The problem was completely resolved, and I was impressed with the quality of his work. Highly recommended his services!

The company responded quickly and the technician was professional, knowledgeable, and kind. I had a great experience and plan to use them again.

My wife and i have had trouble finding good electricians in the past. We saw good reviews for CroppMetcalfe, so we gave them a try. It was an excellent experience. Michael Perry came out the next day, listened carefully to what we wanted done and then looked over our electrical situation. He prepared a detailed quote and explained every part of it. The next business day he and Pete came over, and in less than two hours, they completed the job, including cleaning up the work area. The men were professional, polite, friendly and efficient. We now have an electrician!

Great experience as always. Crop Metcalfs team was very communicative with reminders, schedule and service. The tech Aubrey, was wonderful. Very pleasant, explained the service he was performing, his findings and resolution. He's a keeper and welcome back for all future services! Thank you!

Adrian Brown was thorough and fast. He answered all my questions. My kitchen drain was cleared, so I'm satisfied. Very friendly guy.

Tech was on time, professional and provided a finished report of the status of the heating system. He included information about current performance as well as system age considerations. Nicely done!

This company is a joke! I have waited on them for over two days becuz several customer reps told me they could open my kitchen drain with the 99.00 coupon advertised. I specifically asked this several times and was assured that this was done and hydrojetting.. Technician comes out and says no this is for main line only and they don’t do hydro jetting. I have sick person I must cook three meals a day. I canceled others for them and they put me off for two days . Now they have come and nothings happened. How cruel and insensitive!!! Shoddy customer service!!!!!

I hate to leave a 1-star review, but I don’t know what else to do. The company spent four hours on-site during the first visit and charged over $500 to flip a circuit breaker — and the problem still wasn’t fixed.

A second technician came out a few days later, spent about an hour, and still couldn’t resolve the issue. There was no clear communication afterward about next steps. We were told someone from the office would follow up, but no one did.

To their credit, they eventually sent a third technician and waived the charges for the first two visits. That technician was excellent — professional, knowledgeable, and finally able to diagnose the real issue. He explained that the system needed to be replaced and said corporate would reach out with next steps.

I received an electronic quote, called to discuss it, and that’s when the communication nightmare started again. Every time I called, I was routed to the residential line, had to re-explain everything, and then get transferred to the commercial side. Two days later, I got an email asking if I was still interested. I replied yes and called the direct number they gave me — only to be told that the person I reached couldn’t help and that I’d need to speak with someone else.

Over the next three days, I called that person three times and left three voicemails with no response. I even followed up with the original contact, who told me there was nothing she could do — that only he could handle it. I told her that if I didn’t hear back that day, I’d have to go with another company since it felt like they simply didn’t want my business.

That was days ago, and still no call back. It’s now been almost a month without air conditioning. The technicians in the field seem capable and professional, but the office and communication side of the company are completely broken. If you’re a commercial customer, think twice before relying on them — the follow-through just isn’t there.