HVAC reviews in Fairfax, Virginia

Mr. Nieuenkerk called in advance and arrived at the stated time. He was courteous, friendly and professional in his demeanor. He systematically addressed each of my electrical problems. He clearly communicated his diagnosis and resolved those issues that could be done immediately. He carefully recorded those that required follow up. I would highly recommend him.

Morris was outstanding and very professional. I had total confidence in his work. He was here when he said he would be and I would highly recommend him.

AJ is very fast and knowledgeable. He diagnoses and fixes problems that other plumbers have not resolved. My only complaint is that he doesn’t always clean up thoroughly. However, this seems to be common with plumbers….

The guys were great, extremely professional, knowledgeable, and honest. My old AC system went down and they worked with me to get a new system purchased and installed quickly (within three days!). The technicians who came on site were extremely professional and worked independently. I had a great experience and would highly recommend their services to others.

I recently had the pleasure of working with James Nieuenkerk from CroppMetcalfe, and I couldn’t be more pleased. He was incredibly easy to work with and super professional. I had an issue where half the power outlets in my room just weren't working, and James figured out the problem and got them all up and running in about 30 minutes. He also took the time to explain the pricing clearly and let me know about any promotions they had going on, which I really appreciated. Overall, it was a fantastic, smooth experience—just in and out, no hassle. Thanks, James!

Jason Salgado did a great job on our annual service for the heaters. He inspected the units and changed the filters and since he had been here before, knew he needed a special ladder to access the attic. He was careful not to let the cat outside. We have been using CroppMetcalfe for 5 years and appreciate their customer service and excellent technicians.

Steven Riley’s professional service truly impressed me. Not only is he outstanding as an individual, but every new service his company provides is always of the highest quality. For me, only they can ensure the safety of my company with complete peace of mind. I wouldn’t trust anyone else. A solid 5-star review!

The company was able to send a technician very timely to check my problem and for that I give it a 5, but the attitude of the technician was an issue. He arrived complaining about the roads and chastising me. The roads were cleared but still had some ice and he was very upset saying it should be completely clean. For that I give him a 3 star. That was not professional or appropriate. After that he calmed down and was able to check the issue. I had technicians of other companies come and the price I received for the repair was much higher than others. I decided to do the repair with another company that was able to send someone the same day to repair it at a lower cost.

If I could give this tech a negative score, I would. He came to do a repair and I got a 5 minute diagnostic with not explanation of the problem and an accurate repair plan and timeline. All he said was he didn’t have the part and there was no way he could carry all of the part. He also said he can’t guarantee the diagnostic was certain the problem. Why are my paying a professional to come tell me maybe this is a problem and then walk away without fixing the problem. It was 14 degree that evening. I will be contacting the office to demand my $115 diagnostic fee back. I couldn’t wait and found someone else to do the job for half the price. Also the told me to run upstairs to check the thermostat. He never even looked at it. Wouldn’t you at least check to see if the thermostats were working?

Daniel Lopez was our technician. Great service! He was technically very knowledgeable. He knew the unit inside and out. He explained step by step what he was doing. We would hire him again. His technical expertise was excellent and it shows in the quality of his work.

We have been working with Cropp Metcalfe for a couple of years and we really like their professionalism and expertise. Technician Kellen Bluestein visited our house after a snow storm ( not fun to have a furnace problem when it is 10 degrees outside) and they came right away. Truly appreciated Kellen's knowledge and insights on what could be done to fix our issue.

Bought a plumbing maintenance plan for the 2nd year in a row. 1st year was fine, second year the rep sent back $11,000 in "mission critical" repairs required, to include replacement of all toilets and a $7000 water softener system despite not even testing the water. Very disappointed. Will be canceling.

On his initial visit, our technician was able to fix our heating system without replacing any parts. He did lots of testing and ended up adjusting the speed of the pumps, which solved the problem. The visit cost $115, which is the base price of an initial home visit.

Look elsewhere - I'm done with CroppMetcalfe. Short version - their HVAC technician quality varies wildly, there's no accountability for problems, and they care more about upselling than doing quality work and standing by it.

Longer version - I called in August to schedule my fall boiler maintenance and to replace 2 lightbulbs for the Airknights that needed replacing. Could only get mid-November, but fine. Fast forward, my appointment window arrives, Friday 2-4pm, but the parts aren't scheduled to arrive til 3:30 so they move my technician elsewhere and send me someone else who arrives just before 4pm. He says point blank that he doesn't know what he's doing on the Airknights, doesn't realize they sent entirely new systems, not new lightbulbs, and breaks one of my systems trying to install it. Worse, he somehow manages to break the ignition on my boiler, which was working beautifully all fall until his visit, so now I'm worse off than before the "maintenance" visit. But don't worry, on his way out, he tries to sell my husband on a new water heater, which has no issues and he wasn't there to deal with whatsoever. Just a nice plug for a new system because hey, why not try to grab some commission?

When I call the office to address these problems and ask for a supervisor, the call center says there's no direct way for me to speak to a supervisor, but he'll put in a request for them to call me Monday, and we schedule a separate technician to come Saturday and try to repair the now broken ignition. Shocker - doesn't work, and he won't even tell me what's wrong exactly, just that someone will call Monday.

Fast forward to Monday, I get a senior technician who I've worked with before. He determines that only part of the ignition is broken, not the full system which the Saturday tech had (without my knowledge) made an estimate for to the tune of $1,400. By comparison, the part I need is only $400, but they don't have it in stock. By this point my family and I have been without heat for 3 days and I'm beyond frustrated, especially because (of course) no supervisor has called me about the Airknights and the project is dragging on and on. The senior tech takes pity on me and says he's done those before, and what do I need? (They didn't mention this issue at all to him, just the boiler.) He takes a look, figures out the correct parts, and orders them on his own initiative. Meanwhile I call the office and remind them I'm still waiting to hear from a supervisor.

Fast forward to today, the senior tech is back, fixes the boiler ignition, and while working on the Airknight realizes that one of the entire cores is broken (the one the Friday tech had taken out even though he'd never touched one before). My husband pointed out it should be under warranty, even the senior tech wasn't aware of that, and after 30 minutes waiting to confirm with his supervisor, agrees it's covered under warranty and places the order for the new core. So now it's end of day Tuesday, my boiler which was fine 5 days ago is now finally running again, but I'm still waiting on the Airknight core and guess what - ZERO supervisors have ever contacted me. And there is no email address for me to document any of this, despite my asking several people several times. They clearly silo their departments to avoid accountability, and it's only thanks to the senior technician that I'm even this far along.

That said, one technician alone is enough to salvage this terrible experience. The company call center is always pleasant and helpful, but it's all a veneer to cover up the lack of transparency or accountability of the people who do the work.

I've had a service membership with CroppMetcalfe for 4 years and worked with them many times, on heating and AC. I've had ok experiences and bad ones, but this took every issue I've ever had in the past and rolled it up into one giant cluster-truck, and it's not ok. Be warned - this company is not your ally, and you won't get good work until at least one novice has failed, or worse, broken something.

I scheduled a visit for Friday, Oct 24 2025. The technician was supposed to arrive between 12 and 5 pm, but no one arrived until 5:30. When I called to see what was happening, I was told the technician would arrive after 8 pm.

He charged me $303 for a heating check-up, even though the website advertises this service at $99. About 99% of the visit was dedicated to selling subscriptions and other maintenance services. After this so-called “maintenance visit,” the second floor still wasn’t heating. The next day, I watched a YouTube tutorial and bled the radiators myself. Once I did that, all the radiators started working.

After my initial review I received a call from customer service. The person I spoke with was very kind and understanding. He acknowledged that this service should have included bleeding the radiators, which the technician did not do. He told me he would follow up with a proposal to compensate me, but I have not heard back.

Raphael was very polite, knowledgeable, and professional. He fixed a problem of air in our heating system and did a thorough inspection of our boiler.

Very happy with his service.

Daniel is the best! He knew what the problem was right away, he ordered the right part and got our space heater back up and working in no time. And he did it all with a smile! If we could give more than 5 stars for Daniel, we would.

Mr. Ford put my mind at ease and provided recommendations. No service performance was needed at this time. The gas company will provide further assessment. Thank you for the service, especially considering the neighborhood road conditions.

Been a customer for decades (literally). Service technicians have by and large always been great. And I've had gold or preferred customer status for years . . . paying several hundred dollars a year extra for the status. Recently, they installed a new blower motor on a system they installed a few years ago. Had to have a couple of services calls as the system lost the ability to "contact" the blower. The last time (again, within months of installations) the tech informed the blower motor was shot and they needed a replacement. This was a Friday morning. I called around noon to confirm the order for the part had been placed and determine when they would be back for installation. They had no word, but committed to elevate to supervisor and they would get back. Nothing. About an hour before normal business hours close, I call back, they confirm the previous elevation, but no response so they elevate a second time. Nothing. Saturday, a repeat call in, a promise for an "urgent" elevation. Nothing. So it's three full days no heat heading into Monday morning. No word at all. Noon I make a fourth call and after an inordinate delay I'm told they can schedule me for a 5 hour window on Tuesday afternoon . . . this afternoon. Wondering if this is how they treat a preferred customer, what happens to everyone else. Will DEFINITELY RE-EVALUATE relationship when I get the next invoice.

PS . . . It gets better, they delivered the WRONG PART so the tech left here yesterday evening (showed past the promised window) without the ability to do the repair. I'm told this morning they are trying their best . . . and for a fourth time I'm told they will elevate the issue and have someone in management call me back. But no guarantees it will be fixed today . . . grandkids coming for a visit. Do I need to put them up in a hotel? Go out and buy space heaters on my dime? Beyond ridiculous at this point.

PSS . . . the owner asked me in his reply to email a number they could use to call me. They have it in their records, no call, so perhaps the owner response is a scam?

David was friendly and helpful and answered my questions. He also took time to greet our dog which helped him stop barking. He seemed to do a thorough job servicing the furnace. I asked about the bill and he said there wasn't one but then a day or so later I got a charge for the annual fee and no invoice. I don't think this is David's fault but was surprised.

The level of incompetence at this company is staggering. I see all the wonderful reviews and I don’t understand why I have had such a miserable experience. First an appointment was made and confirmed and then nobody showed. I was given a 12-5 window. Called at 4:00 and was told the part hadn’t arrived. How come the appointment was reconfirmed the day prior? How is it I was not informed they didn’t have the part. Then I was told 3 times a supervisor by the name of Mr Youngblood would call me back in 10 minutes to discuss the issue and he never called once. I finally was able to speak to someone in the parts department who told me the part would be overnighted that day (this is 2.5 weeks after the technician’s initial visit mind you). I was told I would be the first appointment in the morning. When nobody had showed at 9:00 I called and was told someone would be by around 10:30, which clearly is not the first stop. I have now been without heat for 3 weeks. The most frustrating piece is that there has been absolutely no follow through from the company. I have never had such a negative experience with a service provider.