HVAC reviews in Lorton, Virginia

Von and Ron were awesome with my new water heater installation! Courteous and professional. Ron even returned as an issue arose and he stayed for approximately three hours to make it right. OUTSTANDING!!! Brandon and Patrick were equally awesome and courteous. Very knowledgeable! Will only use Nice Heating & Air...best quality ever!!! Rachel is AMAZING and everyone can follow her customer service expertise!!! Awesome customer service!!!

Have used NICE for several years now and they always take care of me. Today I was visited by Miles for a system checkup. He was polite, courteous, thorough, and fast! Don't hesitate to call NICE!

The initial service call didn't go as planned, but I was pleasantly surprised when they made it right by coming the next day. Sam, the technician who assisted me, was not only very nice but also incredibly knowledgeable about the project. It was evident that he had endless expertise and was fully engaged in finding the best solution for me.

I am extremely satisfied with the service I received and will definitely be using their services again in the future. In fact, I would highly recommend them to anyone in need of their expertise.

Thank you again for your exceptional service and for going above and beyond to ensure customer satisfaction. It was a pleasure working with you!

Hayden did a great job of repairing my gas fireplace and keeping me informed of his progress as he worked. He was also very respectful of my home. I would highly recommend NICE to friends.

Had an amazing experience with Nice Heating & Air and Hayden, the tech, who came out to look at my boiler. I have worked with quite a few HVAC companies and these guys are on a whole higher level. Frankly, it was almost shocking the difference in professionalism. I signed up for their care program, which I never do. I am looking forward to working with them in the future. Hayden was very professional, knowledgeable and thorough.

The Crew from Nice Heating and Air were punctual, cordial, professional and friendly. They replaced (Dave and Yvonny) two HVAC units in my house in a week - 3 days apart. Both installations were done neat and clean with due considerations to my requests. Both techs worked with a smile and were quite fun to have around as they had a light banter going on as they worked. The Sales rep Max also showed up on both days and made sure that the installation team knew what he committed and there was no break in communication. Overall a very pleasant experience.

Justin, from Nice Heating and Air came by to check out our mini split and regular furnace for the winter time. I was amazed at his detailed level of service and knowledge. He spent more than five times the amount of time the previous service company would spend on the winter service for the furnace alone. He invited me to watch what he was doing to educate me on the furnace.

I would highly recommend Justin to anyone looking for a very knowledgable and trustworthy technician.

D-Andre did a great job - thorough and efficient. Changed my air filter as well which was super helpful! Great service for the check up post install! Recommend :)

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I couldn’t be more pleased with the service I received from Max Davidson at NICE Heating & Air. From start to finish, Max was professional, knowledgeable, and incredibly attentive to our needs. He took the time to explain everything in detail and ensured that the job was done right the first time. His expertise and dedication to customer satisfaction are truly top-notch. If you’re looking for someone you can trust with your heating and air needs, Max is the one to call. Highly recommended!

*updated post 3/6/2025. Had great service with Colt Miller today! He was a true professional, spent time looking through my HVAC & Fireplace to make sure everything looked good. Took numerous pictures and went over every finding in detail. I've been with NICE Heating and Airconditioning for a couple of years now and truly appreciate their small business approach and model.

* previous post from 2023: Great Service with Edgar my technician. Was on time, courteous, helpful, insightful, and provided on-time service and support. Would recommend future service with NICE and Edgar.

Update: the owner and customer service team contacted us and sent the right people out to get our fireplace working and passing inspection. Overall the time required to get everything done was still frustrating but credit to them for getting to a resolution once they got involved - some other companies owners just don't seem to care about customer service even after the problems come to their attention. I'm adjusting my review higher to reflect that but I'll leave the original issue below as fair warning that someone might have to escalate an issue and wait before it gets resolved.*****Paid them to finish conversion of a fireplace to gas. The installation can not pass inspection because no one can get it turned on. They sent someone out who also couldn't get it turned on. 2 months of rescheduling appointments and I still don't have a working fireplace and county inspection has failed twice.

Our 4 year old AC unit stopped working on a very hot Friday afternoon. We were surprised since the HVAC company we had been with for at least 15 years had serviced it 2 months prior and found nothing wrong with it. We called Nice Heating & Air and they arrived within 2-3 hours. They said the Capacitor was dead and they replaced it. AC started working again. This just happened today so I hope it will keep on working through this hot summer.

Cannot say enough about the service we get from NICE! We have them come in twice a year and their service program is hassle free. Today, our technician, Timothy Roberts, went above and beyond. I had several questions about our HVAC system. I received honest and thorough information. He also mentioned that they do dryer vent cleaning! We added that service today. I am so appreciative of the service and the ease of scheduling. Keep up the great work, Timothy and NICE!

I recently had a humidifier installed, JC and Nate did a great job, took their time but was clean and neat.

competent at getting the system running, and price was reasonable, but they never should have touched this part of the ducting, then didnt go back & fix.

We have been using Nice for a few years now and could not be more satisfied with the service. Today, Fredy came out and did an amazing job. He was professional and very thorough. He explained everything to me and was more than happy to show me how everything works. Simply a great company with expert employees.

Nice is not “Nice” anymore

I am posting this review to express our frustration with the failure of Nice Home Services (i.e., Heating and Air) services management (i.e., Owner Craig E.) to respond directly to our complaint letter sent two weeks ago. We have been a customer of Nice for ten years and made seven referrals to our community and neighbors who continue to use their services.
I typically don’t post reviews because I believe you should resolve conflicts directly with the management or owner. However, after 14 business days of no response, I believe consumers should be aware of their business practices prior to making important decisions.
We began receiving HVAC services in 2015. We initially purchased a new replacement air conditioning unit and 4 years later, replaced a 5 year-old heating unit. The first two years of maintenance services were unremarkable. However, after the third year, maintenance technicians always recommended additional accessory parts and services to purchase, not included in the maintenance plan. Trusting the advice of the technician, we made numerous purchases of additional accessory parts recommended in order to keep an efficient and well maintained climate in our home.
As time progressed with maintenance, the upsellng for additional services/accessories continued to persist. At one time, I was told that we will need to purchase another new replacement system for a four-year old air conditioning system that is fully functional and presented no problems.
Every maintenance service appointment was met with increasing and inflated accessory prices and delayed follow-up. After only three years of owning air conditioning equipment there has been constant talk about buying and upgrading a perfectly functional system, constant comments that “HVAC systems don’t last long” and a rotation of technicians correcting repairs of a previous technician faulty/repair errors.
The most recent and egregious incident occurred in October of 2024 when technician Colt Miller recommended the urgent need to replace of air cleaner, was verbally threatening conveying the message that technicians are commission based and “if you just want a general maintenance service with no maintenance contract, you should just pay another HVAC company for $59.00”. He further stated “we will need to replace the entire system soon for $15,000.00 ”. I told Colt to refrain from using a loud tone of voice when communicating with a customer. Subsequently, Nate, the supervisor later on the phone with him, confirmed the importance of the additional service needed. After agreeing to the additional accessory, we received no follow-up calls for days and told they never ordered the part despite the stated urgency. Further, Nice Home Services cancelled two follow-up service appointments and subsequently, had service completed weeks later by another “on call” technician. Out of frustration, an unexpected thermostat failure, and increasing time delays, we contacted another HVAC company to install a replacement thermostat in an expedited manner. The other HVAC company that replaced the thermostat said that the air cleaner accessory replacement was not needed and was classified as an additional commission-based service.
To date, we have five additional years remaining on our pre-paid Cozy maintenance contract. We were advised to make one last communication requesting a refund prior to filing a complaint with the Virginia Department of Professional and Occupational Regulation and the Commonwealths Attorneys General. Our initial confidence with Nice Home Services superior service continued to deteriorate. The emotional time spent and aggravation, as an educated consumer, is no longer worth it. We will no longer continue to refer anymore neighbors and friends to their service. I will post a follow-up after my complaint is reviewed by the VA AG and the Dept of Pro &Occupation. As educated consumers, we would advise researching other HVAC companies who maintain consistent and superior services without the aggressive upsell.

I’ve used Nice Heating and Air many times in the past and they used to have great customer service. They appear to have been bought out by another company and now you can’t make appointments online, and when you call, you get bounced around automated messages and no representative ever picks up. The automated message forces you to leave your number to save your place in line, stating they will call back you back, but instead of a call back you get a text message that says text us your question or call us. They don’t respond to texts and if you call, you start the whole process over.

No show for scheduled appointment. We scheduled an appt through Nice which was transferred to Michael Bonsby, which was transferred to a third company IAQ Medics. They couldn't give me a window for when the tech would arrive so I had to stay home from work the entire day waiting, and no one ever showed up. I called twice during the day to try to get an update and was told both times they'd have to talk to dispatch and someone would call me back. No one ever called or came over. I wasted a whole day home from work and we didn't get the service we scheduled.

Just had the best experience with our service technician, Curtis. As it was obvious that I knew little or nothing about an HVAC system, and Curtis was very polite and professional in explaining exactly what he was doing and how the system works. The reason I stay with Nice Heating & Air is because of their staff in the office and those in the field. I’ll be a customer as long as I’m living in the area.

We called Nice Heating & Air when our furnace died the other day. They were very nice and professional. They gave us an estimate on when someone might arrive. John Mills came out promptly and looked at our equipment. The equipment was very old and not worth repairing. John got it back up and running for the weekend. Later that same evening Max Davidson came out, measured everything, gave us some options and we made our choices. No pressures and Max explained everything so even I could understand. The guys came out to our house the next Monday and installed the new system. They were totally professional. Very attentive to details and kept their work areas clean and tidy. We couldn't be happier with the system and Nice's work. We highly recommend them for HVAC work. We're very pleased with their work!