HVAC reviews in Lorton, Virginia

This morning, my parents and I called NICE for an appointment and was able to get on the same day schedule due to no heat in the condo. The office dispatch staff sent someone within 1 hour of the call.

Fredy Trinidad was my technician that serviced the unit in my family's condo and educated me and my folks on the hvac system and checking the air filters.

He gave me and my family different options whether to repair or to replace the unit based on cost solutions. And hopefully soon when the warmer weather arrives, it may be time to get a brand new HVAC unit. I highly recommend NICE Heating and Air because the staff including Fredy is also NICE!

Very disappointed with this company, For several years I trust Nice for maintenance and repairing without considering a second opinion . Last month my AC was not working properly, Nice technician arrived two days later and estimate around $6K for the repairing, I accepted, and sign it. I waited for one week, calling every single day to find out when the job would be performed, no return calls, just a promise that one technician named Oscar will contact, that never happened. I call My Plumber , they resolve the problem for $1k , that was a simple repair and cleaning. Nice heating and Air are scammers , I feel I was cheated for many expensive services I paid for in the past.

Been one disappointment after the next. The installation of a new A/C literally caused the largest roof leak and what’s been a 5 month process to rebuild. Careful - the name Nice is a monomer

That's right—my system is now not working. My experience with Not-So-NICE Heating and Air is one that many others may have also encountered. Upon a recommendation, I chose this company to address our heating and air needs. However, after being told I needed a new system—one that constantly required repairs—I purchased a new unit at a cost of about $15,000. That same system is not working and now I need an additional 5k worth of work. I cannot seem to get an answer on WHY?????????

The temperature is now in the 80s! This is not a system that runs 24/7, it shouldn't have needed the amount of upselling I was subjected to. My previous system, which was about seven years old, never required any extra maintenance or upgrades; it simply stopped working when it was time.

Since Not-So-NICE installed the new system, it has stopped multiple times. Not so NICE installed the new system, but shortly afterward, it began to require frequent upgrades. I kept asking the technicians, "You just installed this system; why do I need additional work?" This pattern continued for a while. I could never receive a clear answer.

Additionally, my water heater began having issues after they accessed the same room. The water heater was just over a year old, and once NICE started doing maintenance it began to have severe leaks. It was not progressive it went from not leaking to flooding the adjacent room. They don't remember but I was told I needed a new water heater the moment that they walked in and/or that it was not up to code. However, the Fairfax County inspection passed the water heater without issue.

My personal belief is that this company was sabotaging my system and water heater to keep their business going. Both items were new and should not have needed the extensive work I was told was necessary. I am without AIR with a new system and no answers on why my system is not working.

From start to finish, Nice Heating & Air was fantastic! We worked with Hayden for the initial analysis of our old system and purchase of the new one, and then Jonathan came with Patrick to install it. All three of them were knowledgeable, respectful, and personable. Jonathan made sure we knew everything we needed to about the units and their maintenance before he left, and they double checked that both the air conditioning and the heating systems were working properly. We were impressed with every step of the process. Rachel in the office helped us work out some payment details and she was great as well! We will definitely recommend Nice Heating & Air!

Electrical Inspection was done by Sebastian quickly & professionally. We were provided with a proposal to bring our house up to current code.

We had our Hot water heater and furnace replaced and it was the best decision we made to go with Nice heating and air! It’s now working properly! Ron and Von’s customer service was outstanding! They were very patient and answered all of our questions. They went above and beyond to make us happy. If you want great customer service and your units done correctly, request them to do the job! We are so happy!

I was very impressed with Justin’s knowledge and thorough examination of my heating unit and WH dehumidifier. I feel I’m in good hands with what he has recommended. Bravo on a job well done of what is usually just a routine check up. Justine’s findings answered a lot of my questions. Thank you!

I am recently adding photos of the problem with Nice Home Heating’s Whole House Dehumidifier that not only doesn’t work but it’s now leaking. This has NOTHING to do with JUSTIN!! He did not do the work nor was he at this company when I had it installed. I’m only adding this message here because I can’t get Nice Home Heating to respond and come look at this. Apparently the company was recently acquired by someone else. Good luck to anyone dealing with this company!!!

Excellent customer service and great work.

Great service.

Great attention to detail.

Professional tools and skilled technicians.

Reliable and trustworthy company.

I’m very satisfied with the results.

They removed dust and allergens completely. Amazing job.

Quick service with excellent cleaning quality.

They cleaned every vent carefully and efficiently.

Fast service and great customer care.

Punctual and courteous staff. Top-notch air duct cleaning service.

I highly recommend them for air duct cleaning.

I highly recommend their air duct service.