Plumbing reviews in Norfolk, Virginia

DO NOT USE THIS COMPANY!!!!!!!!!!
I filed a claim to my Home Warranty Company due to a leaky toilet. Took a whole week to get an appointment with this company. Plumber came out and looked at the water draining down into the basement when the toilet was flushed. The plumber then said he had to call the Home Warranty Company because they were only allowing him 100.00 to fix the problem and it was going to cost more. I never heard back from the Plumber, instead, I received an email from my Home Warranty stating my Claim was denied. I call my Home Warranty and asked why was my claim denied. Warranty Company stated because Budget Plumbing stated that the toilet was installed wrong and the floor needed to be replaced. I tried calling Budget Plumbing to speak with someone other than the person that answers the phone and never got a callback. I called several times a day for several days. No answer and no callback. My claim was denied because of this scamming company. I had to pay out of pocket for another Plumber to come and diagnose the real issues before my Warranty Company would pay for my toilet to be fixed.

Filed a home warranty claim for a latent leak causing water damage to the room below. Team did not even open the plumbing access point to determine the cause of the leak, but instead suggested that we caulk our shower handle to start a "process of elimination" (which they rudely asked us if we knew what that meant when we asked why they were not looking in the wall via the access point). Visit lasted less than 5 minutes, and they charged us $95 for the service call. Complained to our home warranty company who sent out another contractor who did the necessary inspection and guess what...the source was a leaky pipe in the wall clearly seen from the access point. These people don't want to work...buyer beware!!!

The company is highly recommended. I placed service call to my warranty company and Budget Plumbing was out the next day to fix water heater. Please note that you have to read your warranty coverage to know what is or not covered. Looking at some of the previous poor reviews were people not reading their warranty coverages. You can't blame Budget Plumbing if you chose an invalid warranty company.

Do not use this company….. Budget Plumbing was assigned to me via my Choice Home Warranty Insurance Company. I had a toilet that would not flush in my rental property. The plumber who came out; I believe his name was Mark, who by the way had to continuously let me know he was from New York and was the best plumber around; said that there was a calcium buildup in the toilet and it had to be replaced. To make a long story short, my insurance company denied the claim because toilet replacement was not covered. So the cost to replace the toilet had to be an out of pocket expense for my husband and I. Mark quoted me a price of $425, but when I told him I could get it cheaper with someone else, he said he could do it for $325.00. We agreed and the toilet was installed. Once installed, Mark said that my Flange was bent so he could not put the toilet on straight and now there was a gap which is causing the toilet to rock. He said we didn’t have to worry about it leaking and to fix the rocking, we just had to fill in the gap with caulking called Plaster of Paris around the bottom and that this was how they do it in New York. Well not even 2 days later, the toilet was leaking from the bottom where the gap was. I called the main office and surprisingly she answered and agreed to send Mark back out. No time frame was given and I assumed that I would receive a courtesy call to let me know what time the plumber would be back out, but that never happened. Mark showed up without calling first and my tenant didn’t get to the door in time because she was caring or her sick relative. I tried to call the office serveral times but got no answer. There voicemail says the best way to contact them is via text. So I had to text all the events that transpired that day with the plumber not calling in advance to tell us what time he was coming and how the toilet was still leaking. The front office refused to answer the phone but would only text. So I gave up contacting them. I had to hire another plumber who said the toilet was not installed properly. Now everything works fine. Please don’t use this company under no circumstances!!! They are rude and very unprofessional and I don’t ever want to do business with a company whose main method of communication is via text. Also after reading several other reviews, seems like this is how they operate daily. Buyer beware!!!!

They told me that the caulking looked great and it was a courtesy anyway. When we called the owner, he stood by his employee. 24 hours after the caulk dried, the faucet was not attached or sealed to the shower.

efficient and punctual work

Great,best plumbers ever

Called and was told the only do commercial work, on to the next..

Honest and on time work. Refreshing in a world lacking in such qualities.
Did a great job at a very reasonable price.

This family owned company is one of the best contractors I have ever dealt with. I have used them for 6 years now for minor and major jobs from clogged pipes to entire renovations and the work is expertly done in a timely manner at a reasonable price. The Staff is friendly, accommodating and indeed make you feel like you are family. Only plumber I will ever use.

Called for toilet repair at short notice. They fit us in the next morning and resolved the issue fast. Communication throughout the transaction was clear and professional.

​The drain cleaning team was very efficient and didn't mind my dogs barking while they worked. They cleared out the kitchen sink line which has been sluggish for months despite using store-bought cleaners. The price was exactly what they quoted me during the evaluation.

​The tap repair in the kitchen was long overdue and I am glad I finally called Precision Plumbing Services. The technician was very friendly and fixed the spray nozzle that had been clogged with mineral deposits. It was a simple transaction and the results have made doing dishes much less of a chore.

Precision Plumbing replaced a faulty water heater in our home. The team was punctual, knowledgeable, and ensured everything was functioning perfectly before leaving. Appreciated the clean and professional installation.

​I requested a consultation for some general plumbing pipe repair in an older home I just bought. The evaluation was very detailed and they provided a clear list of priorities. I’ve started with the most urgent leaks and the team has been great to work with so far. They are reliable and very professional.

​The pool plumbing repair fixed a persistent air leak in our suction line. The technician was very methodical in his testing until he found the loose fitting. It was a relief to have the bubbles stop and the pump prime properly again. Very satisfied with the service.

The tap repair on our vintage bathtub was a bit of a challenge but they handled it well. They were careful not to damage the old porcelain while working on the hardware. The results are great and we can finally use the tub without a constant drip.

​We scheduled a water heater installation after our old tank started leaking from the bottom. The crew was very organized and had the new one running in just a couple of hours. The service was exactly what we expected based on their good reputation.

Excellent service, reliable, and dependable. Will use again in the future.

poor service

Receptionist needs training!