House Cleaning reviews in Richmond, Virginia

Our cleaners came on EXACTLY at the agreed upon time which was so impressive. The house smelled fresh, odds and ends were tidied up, and I was super blown away by the attention to detail. I can’t express in words on a Google review just how thorough of a job they did. It was so nice to come home after work…it felt so much less stressful and chaotic knowing the house had been deep cleaned. So appreciative and pleased with the work put into our home!

I had recurring cleaning scheduled on a monthly basis with this company. First of all, I found it odd that I never got an email or any other way to track my payments or arrangements other than a vague schedule that was sent by snail-mail. There was virtually no other paper trail indicating that I was receiving services other than me providing my card details to the manager on the phone. As some others have indicated, I felt I was being overcharged for the subpar work. The first time, the lady did a nice job and was pretty detail oriented, but each time the standards decreased significantly. I found dust on the baseboards and parts of the bathroom that were untouched during the cleaning process. And I’m sorry to say, but we regret tipping the cleaning lady as much as we did. We were extremely nice to her and offered her water, soda, and other refreshments each time, which she absolutely had the right to refuse. My problem is, she came in with a standoffish attitude and was not very responsive when I made requests or pointed things out to her. I didn’t appreciate her negative energy in my home. Way too overpriced for overworked cleaners with a poor attitude. Save your money for a better service. There are plenty around here!

Professional and always on time. They do a great job and are easy to work with. Highly recommended.

Professional and thorough. Always happy with the way my home looks after. Highly recommend!

We had an incredible experience with Merry Maids of Chesterfield! Not only are they professional, exceptional at cleaning and on time (showing up when scheduled)… their customer service experience sets them a part from other agencies. If you are on the fence about a cleaning service to try out or looking to schedule ongoing cleaning services, this is the team to hire!

Merry Maids provided exceptional cleaning services for my home. Their attention to detail was impressive, leaving every corner sparkling clean. The team was professional, courteous, and efficient. I highly recommend Merry Maids to anyone in need of reliable and thorough cleaning services.

If I could give ZERO stars I would. I requested an estimate online which showed $157 for initial deep cleaning and $57 biweekly. I booked the appointment prior to having my other services done. First off they just assumed I was a female and left me a message calling me Miss (not a big issue but what’s with the assumptions???) I spoke with I believe April and she told me that she needed to contact corporate to find out what was going on but since I was quoted that it should be honored. She promised to call me back the next day. I waited all day for a call and finally called back myself. Another person there said she left a message for me that the biweekly price is $85. I had to request again for her to call me back. So you don’t honor prices as you say you do and you promise call backs to prospective customers and just leave them hanging knowing they are on a time schedule. It’s bad business all the way around. If this is how a prospective customer is treated imagine if you actually hire them and there’s an issue, I’m sure they will be more than happy to take ZERO responsibility for it. Do better Merry Maids!!!

Merry Maids of Chesterfield provided incredible cleaning service with professionalism and great attention to detail. The staff is always very friendly and courteous. The house always looks and smells amazing when they are finished.

I had an absolutely, positively fabulous experience with Wanda and her team from beginning to end.

I found the quote to be incredibly reasonable. Wanda was patient with our ever-changing schedule as we finished up our flooring replacement.

Her crew is incredibly professional, considerate, and thorough. I was surprised at how quickly they were able to complete the cleaning without cutting corners.

I highly recommend Wanda and her team for post-construction cleaning services!

unprofessional

Great cleaners

Incredible thorough job well done! Very pleased and the price was extremely reasonable!

I love the services this company has performed in my home for at least 3 years! I highly recommend them!

Great cleaning company! That manger Aj is a very hard working man! Props to him!!

They were very thorough and extremely friendly I would recommend and reuse if I was stating in the area I used the move out package. The prices were reasonable as well! Thanks so much!

Did an amazing job cleaning my oven! 👍🏾

Highly professional and top notch service! Everything was spotless from floor to ceiling. I felt like I walked into a brand new home. I'd hire them again and again!

I requested a whole house deep clean and overall a good job was done. The only thing I take issue with is that the bathtub in the main bathroom was not cleaned. The shower walls were cleaned, but not the tub.

Not impressed, 250 wasted and they didn't clean the oven or refrigerator as I requested initially. Only 2 individuals came for 1500 sq ft home. They ran out of time. Base boards are ok, since they focused all their time and energy on them.

They describe themselves as new construction cleaners. Don't make the mistake of using them on a new home construction clean-up. Completely missed large areas of dust wipe-down...came completely unprepared for ceiling cleaning and did it as an afterthought after much prodding. They completely ignored the outside house area for construction debris.

Royal Cleaning has been cleaning our church since June 2020. They made it possible for our church doors to stay open during the pandemic. We are so grateful to Wanda & AJ for their commitment. They have both been so flexible, helpful and kind. They are thorough and you can smell and see the clean. Each time I have contacted the company and spoke to Wanda or AJ it was always professional and courteous. I definitely recommend them to anyone that needs a cleaning service. Thanks LCC Staff