House Cleaning reviews in Richmond, Virginia

My daughter has a very light colored carpet and Joe Steamer always does a magnificent job.She thought her carpet was ruined because of a large fruit punch stain.Joe Steamer got the stain out and the carpet looked great.They are always on time and professional.

He’s been to clean my carpets multiple times because of all my messy kids and he’s always quick, professional, and does an excellent job job. Will always call him as long as he’s in business.

A storm came through and flooded my kitchen and parts of my living room. Joe cleaned my whole carpet like new! He's very thorough and talks you through what he does, and what to expect! Thank you so much Joe!

I called on a Wednesday for a short-notice appointment to close out a lease. They were able to fit me in Friday morning which worked perfectly. They charge per room. I had two oversized rooms (combined dining/living, and a large master br with walk-in) and two undersized ones, so he just charged for four rooms because the sizes averaged out, and didn't charge for the short hallway.
It's cash or check only for payment (in my haste to book I forgot to ask). I also chise to add the extra for the fresh scent because of pet odor.
When he arrived, Joe showed me videos and photos of their work for other clients, business and residential. What they did for me matched that. Joe and Dale do great work. It looked and smelled wonderful.

Called a larger professional cleaning firm to remove stains from two upstairs room carpets. They couldn’t get them out. Joe came and was able to lift them out IMMEDIATELY. The professionalism and skill was amazing. Will use his services again!

Merry Maids are great! We use them at our business, they started coming once a week this year. Grace came, she was AMAZING. She cleaned up all our bathrooms, kitchen, and common spaces. We are SO busy during the summer and don't have time, so Grace and Merry Maids make it easy.

Didn't service my area, so what good is their advertisement.

These people go above and beyond , we were more than satisfied

They do a great job and are always pleasant.

I like having Ann almost every time. She knows us and our house so well and takes her time doing a wonderful job.

They clean our house from time to time and Jean and Brenda so a great job!!!!

Cleaned my house for the holidays. Super detailed and very professional. Now a regular customer! Thanks for being there to clean our home!

On Thu Mar 02, 2017 at 01:37 AM Jean H wrote:

Sylvia and Hannah were professional and friendly as they did a deep clean for me recently. They worked diligently while still being personable. I have a bad back from a car accident years ago, and I fell a couple of years ago and damaged my knee and then fell down my stairs and broke a couple of my toes too, so it is a struggle for me to keep things clean and lug my vacuum around on two floors with two sweet dogs sharing their dog hair everywhere as well. I also have trouble with some cleaners to the point that I have had chemical bronchitis induced from products used especially in the bathroom and kitchen areas. I had no problem at all with your products and everything was bright and clean. I would highly recommend Merry Maids service, and especially these ladies. I am now signed up to have them return twice a month. It was a blessing to have these ladies come in and make my house a home again!! Thank you for everything!

If you have hard wood floors or tile do not get the basic package they screw you over so bad and charge way to much. They used to be so much better but these days not so much they left all my cabinets and shelves dirty alone with anything behind a door. The kitchen was untouched and honestly the customer is shut! I spent 2 hours on the phone trying to get someone on the phone to help me. I called when they opened and no one answered for almost 45 mins. A waste of your money. Please avoid them at all cost. My 5 year could have done a better job

100% reliable - Merry Maids have never let me down in the many years I've used them. Nothing ever out of place, never anything missing, and everthing always cleaned well. Becky is my favorite Merry Maid! She's the best!

I paid for a move out deep clean of my apartment and spent almost $300 for the service. When I did a walk-through there was visible grease on the kitchen cabinet above the stove, one of the toilets was dirty (not the bowl, but the tank area was dusty/dirty), one of the bathtubs had cleaning residue streaks all over the tile. The interiors of the cabinets were not wiped out, and the kitchen sink wasn't scrubbed. I expected a deeper, more thorough cleaning for the cost of services. I will not recommend this company to anyone.

We loved our service by Jean and Brenda. They were efficient, thorough, and left my house looking so good! I'll definitely be using them again in the future.

I was very pleased with the attention to detail and how thoroughly my house was cleaned. They took the time to understand what I needed done and executed it efficiently. I would definitely recommend Merry Maids of Chesterfield.

Very disappointed not only with the poor quality of cleaning received, but also the lack of care related to these issues from the business itself. We used this service for 3.5 months and the standards lowered each time. Out of 7 visits, our hardwood floors were never mopped as promised on our contract. Several times they had to come back the following day to do the job that was neglected, which was very inconvenient for us. They stated the reason was due to them using a "dry mop" method, which does absolutely nothing. Even after my husband provided them with floor cleaner (although we were told that was included), it still didn't make a difference. Surfaces were not dusted and sinks were not cleaned out as promised. The most frustrating part was not even getting an email or phone call once we contacted the company to discontinue services and share our feedback. They didn't care about our negative experience and made no effort to acknowledge or amend our concerns. There are many options in the Richmond area, so don't waste your time with this unprofessional, low standard "cleaning" service.

We have used the monthly home cleaning service for 15 months now, and remain pleased with Merry Maids! Sylvia and Hannah are a dream team: very personable, paying attention to detail, always pleasant and polite! I feel like they know our entire family at this point! Our home is immaculate each time they clean (Except, of course the junk we leave around). Prices are very fair. If you need a deep clean or scheduled service, I highly recommend Merry Maids, they take the stress out of keeping our Home clean on a regular basis.

The best cleaning company we have ever used! We have had multiple cleaners and each one of them has been great. They clean beyond what we ask for and show up on time on the minute. Very impressed with their service and our house has never looked better!!!