House Cleaning reviews in Richmond, Virginia

Team 6 cleans my house once a month. They do a great job and are very quick, thorough and friendly. It is an affordable price too. It gives me the extra help I need since I am a busy working and taking care of a baby :)

Vanessa has cleaned my home for several years now, is always on time and always thorough. She is kind, courteous has a great work ethic and is conscientious. Vanessa also follows through with specific directions like if i ask her to use a particular type of cleaner that i leave out for her.

Team no. 4 did an excellent job of cleaning my sister’s house. Two very professional and friendly ladies.

5/15/22 So I received my overpayment refund in the mail via check for $50. Not sure where my $10 is because I explained to the manager that I gave $60 for my refrigerator being cleaned although it was part of the $165 service and was told that I would receive a refund for my $60. Again unprofessional and doesn’t stand by their word along with poor service. Yea it’s just $10 but it’s my $10 dollars owed to me. I did not leave a tip so my full overpayment of $60 should have been refunded.

I gave a one star because they showed up. This company may be a familiar name but they are not professional and the service provided in an empty home was below average. I expected a high level of quality cleaning and should have probably gone with a private cleaning company. Just like the many known restaurants, quality has definitely gone down since covid and no one is taking pride in their business or work anymore. I would definitely not recommend this company to anyone of my friends or family members and would suggest they find a private company. I was also overcharged and had to block my number in order for someone to answer the phone after I didn’t hear back from management. SO UNPROFESSIONAL and ZERO CUSTOMER SERVICE.

Never use this cleaning company. I paid for a detailed cleaning but absolutely nothing was done. The ladies walked out of the house & left while I was waiting for them to vacuum. The bathrooms &
kitchen looked exactly the same way as they were before they came. I overheard the ladies talking to each other, and agreeing not to give me a customer satisfaction survey! Their manager told me that she would call me back but never called back. I asked for a refund and they have refused. I could have done a better job myself if I had the time. I am extremely disappointed and would NEVER use this company or recommend them to anyone. Please save your money everyone!

I really appreciated all the hard work of Team 1! We have never had a professional cleaning service before and they deep cleaned so well, I can't even describe how nice it was to have them clean our home. I'm looking forward to continuing regular cleaning services with Molly Maid!

I have used Molly Maid for about a year now- they come once a month for a deep clean of the house. They always do an excellent job and are very thorough. On top of this, they are very professional, quick, and efficient. Been very happy with the service and will continue to use them.

Very disappointed! I have never written a review in my life. However, I was so disappointed with recent services and being mishandled by molly maid staff. I used molly maid years ago and the service was good. I decided to go back to them after my family grew and the cleaning became too much for the private lady I used.

The team that came for the initial “deep clean” was nice and did a mediocre job from what I could see before they left. After they left I realized there were a few rooms that weren’t even entered, the kitchen sink was not cleared or cleaned, things that were sprayed such as the shower door was not wiped after being sprayed, and the beds looked like 6 year olds made them.

I contacted Molly maid immediately and explained my concerns. This initial call went well. Brittany assured me that someone would reach out to me that day to rectify the matter. After a couple days passed and no one had reached out I contacted them. Well this time I got Laura. Laura was nasty and unprofessional! She inaccurately reported to me that I complained about their services years ago when I used them as if I was to blame. She also responded to my concerns by making excuses saying that there is a difference between making a bed and straightening the beds and they don’t make beds. When I explained that I already explained the situation to Brittany and wasn’t expecting a list of excuses she became agitated and raised her voice. When I confronted her about her poor customer service, she stated that I was disrespectful and stated “i don’t know if I want to work with you.” She then hung up on me twice as I called back to ask for a refund for the services. Finally, she said she would have the owner “deal” with me because she didn’t want to work with me. A day later after the owner hadn’t reached out to me I contacted them. Laura was all of a sudden over herself and said the owner would offer me half off my next cleaning. I asked to speak with the owner regardless and later requested to speak to the owner for a refund. The thought that I would willingly place myself in a situation to deal this with with abusive front desk staff after paying for a service is absurd. I have called back several times and have yet to speak with Clint, the owner. Do not use this service. I am disgusted at how I was treated. You should not have to go through this with people you are should be able to trust with your home. I will be disputing the charges with my bank.

Team#3: Joselyn, Wendy and Diana are well organized, efficient, prompt, courteous and friendly. They are truly an asset to Molly Maid. Their example should be used as a guidance for training other Molly Maid staff. Molly Maid should be very proud of Team #3.

No attention to detail, this was a deep clean and so none of this should have happened, a ton of cobwebs left and kitchen handles not even simply wiped down, floors left with spots. Bathroom walls left dirty. Stainless steal fridge mediocre cleaning. My brand new tenant spent a significant amount of time cleaning after the deep clean. It was 187$ an hour and they had a team of 3 that worked for an hour. I was then charged for one hour and a half which I questioned. I was told the minimum is and hour and half. How amazing that had they actually worked an additional half hour more maybe I would have gotten my money's worth. They totally offered to come back out, which shouldn't be neccessary at all. My tenant was moving everything in and that would have been terribly inconvenient. I did expect some compensation in return, $187 an hour and that much was missed with 3 cleaners? Absurd absolutely poor business. This was a move out deep clean. The management also did not choose to contact me via phone only via email, that says a lot to me. Not professional in my opinion. (Also wanted to send the same team that missed everything prior, um no thanks.)

We have used Molly Maid for several years now and appreciate being able to come home to a clean house. Vanessa (Team #1) does an excellent job and is always pleasant to work with. We appreciate the great service she provides.

I've had Team 5 from Molly Maid cleaning our house since we moved to Richmond 8 years ago. They are so nice, attentive and have always done a wonderful job. You will not be disappointed. Thanks so much Team 5!

We were fortunate to have Team 1 (Vanessa and Ashley), do our initial cleaning. I hope they become our permanent team! They were on time, friendly, asked questions when needed, and did an Exceptional job cleaning our home. We have 3 large dogs and a puppy and there is not a hair in sight! The floors look better than they have in years! Cobwebs that I’ve been pretending not to see - are no longer there! Thank you!!

Great work done efficiently and with quality. Very nice cleaning crew. I believe Mirian and Sandy were the cleaners. I originally was not home when they arrived but they came back and were still very sweet and cordial even though I wasted some of their time. They were scheduled to arrive anywhere from 12-2 and arrived 12 on the dot which was quite great but surprising. Would recommend!

I’ve used them twice. The first time we did a deep clean and it was great — the only thing they seemed to miss was cover of the giant vent on the wall and vacuuming up the entry way. Then on the second time (about three weeks later after we had fully moved out), they didn’t even vacuum under the bed and I had to use my sock to clean it up. There was food still in the kitchen sink, the other sink had a crust on it and they broke one of the only items left in the house. Considering it should have been a relatively quick and easy second cleaning based on how little we had lived in that house between the two cleanings, I was sorely disappointed with how much we spent to still have to panic clean after they left.

I shared this feedback with the team immediately after and they did apologize and offer me $25 off another cleaning, but there are far too many other local options to give repeat business to them.

Very pleased with the service. Used them for a move-out cleanup when another cleaning service was slow to respond and hard to communicate with. The other company was a little cheaper, but the response, service and personal attention from everyone at Molly Maid definitely made it worth the price. They did such a good job, I have an appointment for an estimate at my new residence to have regular cleanings. Well done.

Molly Maids has been cleaning my house for nearly 16 years and I think that speaks to the quality and consistency of their service. Vanessa has been our most recent cleaner and she has been with us for close to three years.
Vanessa knows our house and she knows exactly how I like things done! I rarely have to leave her specific instructions, unless I have something special I want done. And she takes care of those special requests without question. And she does a great job on her own, without a partner.
In all the years MM have been coming to my home, I can count on one hand the number of times I’ve had to call the office with a complaint.
Most important, every MM employee has always been nice to my doggie!

Update March 2025: I am still using Molly Maid cleaning services for my home. Vanessa continues to do a great job. With their affordable prices, I will continue using their services.

Vanessa does excellent work cleaning my home. I would recommend her to other customers.

Have been a customer for years and have always been pleased when gaining estimates and speaking with the main office. My new cleaning team #6 is wonderful. They are providing thorough and thoughtful care to my home.

Molly Maid is fantastic! Vanessa and Ashley did such a fabulous job helping get my house ready for family to stay. I literally walked in and started crying. Super easy scheduling, attention to detail is over the the top, all in all a great company!

Molly Maid does wonderful work!!!! Very professional, thorough and great customer service. Also trustworthy to be in your home, even when you're not there. I highly recommend this company for regular cleanings. They'll make your life easier.