House Cleaning reviews in Richmond, Virginia

Update 8/24/33: I always enjoy coming home after Ms Jackie and her team have been at my house. Yesterday was one of those days! It’s especially nice that Ms Jackie has been our team lead for so long. She knows exactly how we like things!

Update 2/11/21: Still enjoying the great job that Ms Jackie and Jordan did when they were here yesterday! I am so appreciative of their help, especially during these crazy times when we're spending so much more time in our house. Walking into a room after they've cleaned gives me that "zen" feeling.

I love Ms Jackie! She and Glenda did a great job with my most recent clean. My house always looks great when the team finishes!

We highly recommend The Cleaning Authority. They have been keeping our home fresh and clean for over 18 years, we couldn’t be more pleased. Our team lead, Jackie, is the very BEST! She pays attention to the tiniest details, always makes certain that everything is done to perfection and is a truly good person. We definitely appreciate Jackie and her team. We also appreciate Stephen and Kathy who are always just a phone call away to answer our questions and help in every way. Thank you, TCA!

Even though we don't have the same crew every time, it's hard to tell because the cleaning is consistent. If there is ever an issue or something was missed, Cathy and her teams address it quickly. I appreciate the level of customer service and the friendliness of the entire staff. I'll also add that they work quickly while not missing the essentials.

Yesterday was my first and last cleaning with this company. The attention to detail was lack there of. They didn’t explain their cleaning rules or policies before (asked what I needed to do before they came) or during the cleaning. I called them twice after the cleaning to understand what their job and duties were supposed to be. They throw my child’s clothes in a pile with dirty shoes, they didn’t swipe, vacuum or mop the floors proficiently. They said the first visit to would pay most attention to the bathroom well my are still not cleaned proficiently. Their response was sorry and that could come back out. Which I feel is wrong because I invested my money into something that have be done properly as promised, the first time. I wasted my money and time, because I had to go back and finish a job that I paid for to be done. This morning I called to cancel because more time and effort should have went into something that people are paying their money for and mines was wasted.

Another outstanding job with our house cleaning today. Our house is spotless, Always achieving "the extra mile," showing pride in what they do. The focus this week was our bathrooms, and an amazing job was done. With shedding dogs, that was truly a bonus. Highly recommended company. Thank you, Jackie and team!

I was very excited about the detail rotation service offered by The Cleaning Authority. However, for my first clean (which is supposed to be a deep clean of all the "wet" areas of the house), the floors were not fully cleaned, the oven and drains were not cleaned and the fume hood was still dirty - I'm talking, easy to see, visible dirt. I inquired several times and received no resolution after providing images of floor damage as well. They did a good job with the bathrooms, but the kitchen and floors left much to be desired in the main living areas of my home. For a $250 initial clean, I would expect much more.

I was thrilled to have my home deep cleaned today by The Cleaning Authority, as they offer the most competitive pricing compared to our previous cleaner, whose rates have doubled over the years, and they came highly recommended by a friend. Unfortunately, one of the cleaners was rather clumsy during the service. She first dropped the lid of our candy jar onto my glass sofa table, narrowly avoiding a disaster. However, she then shattered my cherished family heirloom, my late grandmother’s glass cake display. Her only response was a lackluster apology, devoid of any empathy, as she continued with her work. Of all the fragile items in my home, it’s heartbreaking that she broke something so precious to me. 🥺😢😭 I have small children that actively use this cake dish for my desserts. Our previous cleaning service has not broken any of my things. But this clumsy adult comes into my homes , hire to clean then destroy a family heirloom. 🫤

As far as the cleaning, it’s decent and the other cleaning lady was thorough. The bathroom was spotless. You get what you pay for, I suppose. 🙃

Young ladies are charming, thorough, and leave my home sparkling ! II appreciate them so much 😊

I am so thankful for The Cleaning Authority! They send me automated reminders when my cleaning is scheduled, communicate approximate timing of arrival through their app, and let me know when the cleaning is complete. The friendly employees take pride in their work and leave my home clean and looking its best! By far, this is the best cleaning company experience I've ever had! Highly recommend!

I reviewed Molly Maid 6 years ago and just recieved a reply from their new management team. So I added another star to my review because I appreciate your acknowledgement. Thank you! I wish you much happiness and success.

Old review:

Molly Maid - They do a great job until they don't anymore. Just wait for it.

When they are good they are very good. Unfortunately, Molly Maid teams are incredibly inconsistent. They've been coming here alternate weeks for 2+ years and have left my home sparkling clean, spotless, all over neat, and ready for guests. Priceless! AND they have left a trail of noticeable smears, dirty floors, streaky mirrors, rumpled rugs, and crooked wall art, table runners, lampshades, etc. It once took over an hour cleaning & straightening up behind them (usually it takes 15-30 mins) on all three floors shortly before weekend guests arrived.

There is little consistency and little, if any, quality control. One person should be in charge of checking the home to insure it's to the owner's specifications. Sounds like a simple fix, but it's a mystery instead. They've been doing this cleaning business for YEARS, yet still make the same careless mistakes.

The front office tells me that they will pass my requests on to the ladies showing up that day. But my requests should already be in my account notes. Still, several times over 2 years I've requested by text and calls that they always turn off lights that they turned on when they entered. Most times they leave on those lights, like when we were gone for 2 weeks. It baffles me that they can't get it right. Maybe other clients want their lights on and I'm the weirdo? But maybe because it's a new team?

Usually there is a member from the old team on the new team but it doesn't seem to matter. When a new MM team cleaned my home, they made the same rookie mistakes as the old MM team did in the beginning. It takes weeks to get them on track, but later another new team arrives and it's back to basics again. Withheld screams puncture my throat.

Molly Maid certainly is NOT trying to lose business, and I don't think the ladies are awful. They are very nice. And they do need to spend as little time as possible in any one home, so that they can get to every home on their list. The business model is to give clients a super fast wipe down for a very modest price. In and out. Not bad. Just keep in mind that on the days that they are super busy, they will do a lousy job. They do a great job until they don't anymore. Just wait for it.

Wow! This was our first time having a cleaning done by Molly Maid. I wasn't quite sure what to expect, but we were stunned by how much of a difference it made. The cleaning crew showed up on time, brought everything they needed, and went right to work. Two hours later, I can honestly say that our house has never been cleaner. They definitely do a good job on all of the "big ticket" items, but they also seemed to have a knack for picking out all of the little things that you "wished you would get to", but never really have time to clean (ceiling fans, baseboards, bookshelves, door handles, blinds, etc). The smile on my wife's face made it all worth it. Well done, Molly Maid. We're hooked.

For the past 5 years Vanessa has always been on time & does an excellent job cleaning the house every time.

Molly Maids connected with me before any of the other agencies I contacted, they had our first cleaning almost immediately, and that cleaning was completed beautifully by a wonderful employee.

I started using Molly Maids when an illness left me with mobility issues. They did such an amazingly great job that I've continued the service long after becoming well again. My home is fresh and clean after every visit from Tiana . . . she is like an angel!

Team 6 (Flor and Beta) is the team that usually cleans my home. They always do a really good job of cleaning my home and keeping it that way. And, in the bathroom, after they clean, they make some nice flower out of toilet paper and keep it there as a mark and we appreciate that.

Thank you Team 6

Thank you, Molly Maid! Mirian and Sandy were the incredible team that came and deep cleaned our house. We live in a dusty ol' place with three shedding animals, and now our house looks shinier and cleaner than ever. Highly recommend!

The two ladies who came to clean my home after nasty tenants moved out was amazing 😉 I was a little doubtful at first, plus this was my first time using a cleaning service. I was completely satisfied my cabinets look like new again 😁 my appliances look absolutely incredible like new. Thank you so much for the time and care you put into my home.

Cassandra

The cleaners came for 2.5 hours and did an amazing job on my 4 bedroom, 3.5 bath home. They cleaned the bathrooms, made the beds, dusted, vacuumed, wiped down blinds, cupboard doors - everything! I was extremely pleased with their attention to detail.

When scheduling, I specifically asked for the bathroom and kitchen to be cleaned because I have a newborn ans I would like those areas extremely clean. The wooden floors were to be mopped & I was guaranteed completion.

I was not present at the first cleaning, however the house was unfurnished and I was moving in the following business day.When I arrived the floors were still visibly dirty. I was able to take a baby wipe and it turned grey after wiping the floors.

The women came back I pointed out the areas. I was then told they were not allowed to scrub on their hands and knees and referred to another cleaning service without a partial/refund.

The office manager (Laura) response was the house is too old & dirty for them to clean and they do not clean textured flooring. In addition, it's the maids fault for not mopping with soap & water; they have the supplies. She refused to take responsibility for her staff & spoke to me as if it was my responsibility to be present and instruct the ladies in cleaning while I tend to my 4 month old.

I am highly disappointed and dissatisfied with their quality of work and their customer service. I suspect this is not the first time they have provided poor quality work because I called Ashland Molly Maids thinking it was capital city milky Maids and the manager there immediately stated I wanted the Forest Hill location and they were not owned by the same person without looking for my information. I suggest another cleaning service if you are looking to have your house cleaned.

I've tested out 3 or 4 different cleaning services and this Molly Maid location is by far the most thorough, detailed and time efficient. They're always punctual, friendly and work extremely hard, every visit. Not to mention they're half the price of the other places we'd tried out. I've had them cleaning both my home and office for the past few years and will continue to do so for years to come.

Any negative reviews on here for Molly Maid are probably from their competitors or some teenager looking for attention. Don't believe it. These guys are fantastic.

Sometimes it feels impossible and overwhelming to stay on top of all that needs to be done at home. When Molly Maid comes, everything feels better. The smell of clean and watching them wipe down my kids' bedroom doors and hearing my shower being scrubbed spotless is just what I needed this week. They were friendly and on time and very thorough.