House Cleaning reviews in Richmond, Virginia

I booked Merry Maids for a deep cleaning as I was moving out of my apartment, and can’t recommend highly enough!! Communication was fantastic from the start right through the day of cleaning.

To Merry Maids, Esperanza is an absolute gem, her work went far beyond my expectations- my apartment is cleaner than the day I moved in!

Extremely professional and did an excellent job cleaning our home while also working around us. Mick and Jackie are lovely people!

I am so happy to finally have my service back. It is such a pleasure to walk in and see everything so nicely done. I have 2 referrals for them right now. Everything these days requires patience trying to get staffing worked out for them, worth the delays!!!

Our cleaning team has usually been led by Nicole, and she, Stephanie and Summer do an excellent job. The best cleaning service we have had in the Richmond area.

Glenda and Tiffany did a wonderful job cleaning our home with great attention to detail. They are both very friendly, professional and are sweet to our dog.

Jaye and her crew do a great job consistently and quickly, happily accommodating any special requests I have from time to time. Love these ladies!

DO NOT get your homes cleaned by them! This company is very unprofessional. First, you are getting over charged for the cleaning services, their cleaning products that they use consist of mainly water. Their employees will steal out of your home, ive seen the majority steal out of homes. Management doesn’t care and will not bring that up to attention because they will sit around and smoke weed all day. Please take your hard earned money to a more professional and caring cleaning company.

Three words describe our Cleaning Authority experience: Competence, Cordial, Satisfaction. The team of Carrie, Cristy, and Jashone get right to work, they leave nothing undone, they are always cordial, and we cannot be more satisfied. Pretty hard to beat that for doing a job well!

I was on vacation when the cleaning was done. I have no idea who the team were. I am most dissapointed in the quality of the work. We returned yesterday. Several things were ignored. Master bath was not cleaned properly, kitchen sink was not cleaned. No items in the livingroom were wiped. I hope these things were not done because no onn was home.

You I have used Cleaning Authority for 4 years. I am very pleased with their service, and their flexibility.
I am particular about certain cleaning products, especially for my hardwood floors. They are more than willing to use my preferred products.

I have been using their services in my private home once a month for several years. I am 85 and appreciate and need help to do a thorough job.
They are pleasant and professional and I am pleased to recommend them.

Angie and Abby are a great duo! I didn’t get to meet the other team member today but my house sure was clean when I got home!

Jackie seems to have a new person with her every visit - and she is on top of making sure they know exactly what to do. She is fantastic and our house sparkles when she is done. A+

I have had a number of wonderful teams from the Cleaning Authority through the years, but Latrice and Tahesha were truly outstanding today. I am getting ready for Thanksgiving and they have given me the gift of being able to concentrate on food prep and not worry about the house because everything is neat and spotless.

This was such a positive experience. It was beyond my expectations. The team was excellent. Then a quality control supervisor came to check their work. I used them for a deep clean. It was just fantastic!

We have had the good fortune of working with CA since the beginning of the year. Can't say enough good things about team leader Yolanda and crew .Thorough, professional, and friendly. Highly recommended!

Super cleaning job today. Our house is Jackie and Kia did an excellent job!! House is spotless . Lots of special "touches" .Thank you; highly recommended company.

These folks always do a great job. Have been cleaning my house about 4 1/2 years. Today's cleaning for done by Olia and Maria. I'm very satisfied with a job well done.

We have had hiccups however management does address concerns and that is greatly appreciated. I hope with continuing communication it will stay consistent..... The Cleaning Authority does show professionalism and some of the challenges may have contributed to this unfortunate COVID-19 so I do appreciate us all being able to stay using the service during these challenges and even longer... They are a good company . I do recommend the cleaning authority as 22they do make great efforts to keep their customers happy and I know I can be hard to please but we communicate to keep both the team and client happy. Sasha and Cathy are wonderful in communication and professional as managers

Regards
Charles and Sonja

4/22 we use the cleaning authority bi-weekly and the cleaning is so far staying consistent and it means Ali to us... We appreciate and thank the teams... I am a happy customer and as long as it continues I will be a forever
customer.... thank you all for having a great staff
Sonja and Charles

6/4
Welcome back Yolanda.. things went well and I have been very happy lately... I gave gift cards for the 2 ladies today and 1 for keisha... Enjoy a subway lunch on me and please let’s keep the momentum going
Sonja

7/2/21
Cleaning was nice.. been consistent.. A little hiccup today but I am sure management will address.

8/27
Nice job today Yolanda and welcome your new employee.. Very nice clean today.

The cleaning crew was great. I have no issue with the crew!!
Getting hold of supervisors for payment inquiries was difficult. The crew was very late but not their fault. Supervisor didn’t get the late notice until she was back at the office. I believe we have the above issues worked out with a direct line to her.

Manny and Nikki did a great job on our home. With Christmas coming and a 3 month old at home, we are extremely grateful for their work to make our house clean and tidied.