House Cleaning reviews in Richmond, Virginia

Mrs Yolanda, Reina, and Eda do a lovely job! My kids would like to thank them for arranging their stuffed animals 😊 nice touch! They are always so friendly and pleasant, we have enjoyed using this company for many years now. Thank you!

Ms. Yolanda and her team are absolutely fantastic. I have had many different cleaning companies and the Cleaning Authority and specifically Ms. Yolanda has always exceeded my expectations. The price and the quality is without question the best. I look forward to them coming every two weeks.

Have used this service for many years and always pleased with their work. I have a large 2 story house with 4 bedrooms, 3 bathrooms large family room, dinning room, office and kitchen. This past week the team, Chimere and Sharnita did an excellent job. Everything looked so clean and bright and house smelled so fresh! Thank you Chimere and Sharnita

Very friendly and professional. Dani and Jazmin do a great job each time they are here. I look forward to their visits and love having them clean. It Helps me to keep my place livable and comfortable.

The TCA staff is amazing. The professionals who clean the house are courteous and do an awesome job. Everyone is great to work with and they really strive to make each visit better than the last.

Working with this company has been very frustrating. They responded quickly to give me a quote. It took them over two weeks to call and put me on the schedule. Once I was on the schedule, the cleaners were very friendly, but the first two visits are more expensive because they want to "deep" clean. There was no deep cleaning. It was a normal cleaning. The second visit, it was a different team and they were over two hours late getting here. Still friendly, but no deep cleaning and they missed some spots. The worst part of the whole experience is getting someone to return a phone call. I left four messages for the owner to call me and he never did. I finally got a call from Cathy, who does scheduling, after I terminated service. After listening to my complaints, she did agree to refund the additional charge for the deep cleaning. Would not recommend this company.

We've been customers for over a decade and have been very pleased with the service. We happen to own our own commercial cleaning company (Office Pride of Bon Air) , so naturally we are very particular about cleaning and customer service, I am happy to say they meet our high standards! Whenever we have any issues (only ever minor, few and far between), I am able to get matters resolved quickly and easily. They are always more than happy to come back out and make things right, but the issues have been so minor that it has not been necessary. Jackie and Jashon do a fantastic job of cleaning with care. I appreciate being able to trust them and any of the TCA cleaners who come into our home.

Paula, Maria, and Reina did a wonderful job cleaning my home today! I left to run errands and couldn’t have been happier with how they cleaned when I returned. Lots of little extra touches! They deserve 5 stars!

It was my first time ever having cleaning services and it was a disappointment. They forgot to do an entire floor, also the extra I paid for oven&fridge and had to come back and re-do it the next day. I also found a charge of an extra $250 on my bank statement which I had to call and dispute, making the total almost $600 for a 2 bedroom. They told me it was an accidental charge and fixed it, but makes me wonder if they would have if I hadn’t checked my bank. Won’t be revisiting them for services again.

UPDATE: It's been 10 months since my initial review, and The Cleaning Authority still gets 5 stars. Yesterday, Steph and Abbey did an amazing job. Not only did they do a fine job of cleaning, they added extra touches that really added pizzazz. Had random dishes and placemats on the dining room table, and they set the table with them. My bathroom towels are folded like a fancy hotel. They are always super friendly. The little things really make a difference.

Chimere, Jaydi, and Lisa did an outstanding job yesterday. It's good to know we can depend on them to show up and keep our house looking great. Have been using The Cleaning Authority for years and always pleased. I can't do it with the efficiency that they can. Highly recommend.

We are very satisfied with the services provided by ALL the employees of The Cleaning Authority! In particular, Yolanda, has been a long standing wonderful member of the team that cares for our home. While there have been several other excellent people that have cycled through the team, she has been a constant. I appreciate her pleasant, helpful demeanor and particularly her kindness and concern when medical challenges have faced us. We are often not at home for our cleaning visits, but were regularly during a time of serious illness for my husband. Yolanda would always ask about his health, and share her best wishes!

We've used The Cleaning Authority for about a year now and have had great consistent service. They're flexible if we need to change our cleaning schedule, on time, and reliable.

This month, especially, Hansa, Nicole, and Carrie did a great job! Thanks for the hard work!

Toni and Karla did a fantastic job cleaning my home. They were on-time, extremely thorough, and so pleasant. We are very happy with The Cleaning Authority.

I must say that I am truly impressed with Cleaning Authority. It takes a lot to impress me when it comes to cleaning our home and I am truly impressed. Cathy & Yolanda did a wonderful job. I walked in the house and they were on their knees cleaning. That really say a lot. Overall satisfied customer.

The young women were polite and friendly and did an excellent job in the midst of a guest present with a very happy puppy!
My house looks great. Thank you very much!

No puppy this time. The young women were friendly and professional and I'm pleased with the fine job they did!

Mick and Karmen did a wonderful job yesterday. They were both thorough and paid attention to detail. They are efficient and personable as well. We really appreciate their hard work and our sparkling home.

We have been using the Cleaning Authority for several years. They are very reliable and professional. I would like to give special kudos to Paula and Angel who did an excellent job cleaning our house. I also appreciate Cathy's flexibility when we have had to cancel cleanings because of illness or re-schedule because of vacation!

I’ve used The Cleaning Authority for about a year now, and I absolutely love them! They’re responsive to changing schedules and they have an app to make communication easier. All of the cleaners are so nice and thorough. we’re a two-dog house, and they do a wonderful job making sure we aren’t drowning in dog fur! I absolutely recommend

Jackie and Nicole cleaned my home and did an excellent job. Very pleased.
A new team came out to my home on 8/27/2021. Vette, Tanner and Tori. They have never been to my home. They seemed very young so I was unsure how they would do but they did an awesome job!

The Cleaning Authority crew were prompt, friendly and jumped right in to begin their work. They did a very thorough job throughout my house. Job well done!

The cleaners were very polite and efficient. They were on time and did a thorough job. I was glad to see Miss Jacki again. The house looked very nice when they finished cleaning. They even put sheets on my guestroom bed and removed stains from the steps, Beautiful job! Cleaners for 8/10/24 were Jacki and Dianno.. I hope they receive a bonus! Jack Sutor