HVAC reviews in Richmond, Virginia

After repeated problems with our outdoor heat pump unit freezing, Mark came i with a different approach and solution to fix the problem. We appreciate his diligence and persistence, as well as other James River techs, hard work to solved problems. This was covered under warranty and cost us no additional money.

James showed up on time to install my new hot water heater. He was professional and answered all my questions. I am pleased with the new water heater. He treated me and my property with respect.

Completely replaced existing HVAC and Furnace. Extremely competent and professional crew. Very polite and careful of all interior spaces. The units have been situated and working extremely well since installation. Much quieter units than the ones replaced. An extremely positive experience from the sales rep. through installation. Highly recommended.

James Creighton was an excellent representative of your firm. Very knowledgeable and explained the problem and the solution. Will ask for him the next time we have a plumbing need.

Donald Corey provided exceptional service to use. His expertise, assistance and advocacy is top in the industry. Will be signing our service agreement with James River Air as a direct result of the service provided by Donald. Thank you very much!

I got service the same day ,I was not given a time ,but he came by 800pm great attitude. Very
professional explain every single thing I was a 100% satisfied. He knew his job in and out. I would use them for everything.

I have used James River hitting and air for years. They have done an amazing job with my ac units. I thought who better to call them for my dishwasher. I had a friend wait for someone all day at my house. They kept saying they would come and did not. We rescheduled for the next week and the representative said he could not come again after I personally waited all day. I got the company and they made him come to my house late last minute. The representative was rude, spoke to me in an unpleasant way. He came around and got the job done at least. After looking at the dishwasher, I asked about one of the gaskets. He said it did not look good and should be replaced. He acted like he was going to get a replacement part but I have never heard back from him. I have emailed him twice and nothing. I was very suprised and never want that plumber on my property again. I hope this amazing company is no going down hill.

To continue this horrible service, I finally get a text back. The plumber says my dishwasher is obsolete and I will need to replace it. He tells me that he called around and that he could not get the new gaskets. Then I get a response from someone else that they can get the gasket for 600.00 and install it. Then I am told they have it in their warehouse and can do it all for 200.00 dallors or so. So I call kitchenaid and give them my model number. Come to find out they do sell the gasket and send me the one needed along with all the other gaskets that my dishwasher uses for less than 100 dallors. It even comes with DIY instruction and is pretty easy to do.

Then I get an email from this plumber telling me he was sorry and thought the entire door needed to be replaced. This entire situation took about 2 weeks to finally get straight.

I have the gaskets in my garage and when I need them I will put them in. These guys could not even figure out what I needed and were certainly going to take much more money from me than I should have ever been asked.

They have me the best quote, and the hot water heater replacement went smoothly. They were helpful in explaining things that I had questions about. Will definitely consider them for future work

James River came out to fix our AC this summer. The tech was polite and friendly. However, when fixing the AC wiring, the furnace wire was not properly re-connected causing the furnace to not turn on this fall. When I called to schedule a repair, they informed me I would be charged a service fee of $169 plus the cost of repairs even though they had caused the issue themselves during a previous repair.

I called another company who came out same day to fix it for a total price of less than just the James River service fee! I recommend going elsewhere for honest and fair service & pricing.

Edited to add after James River replied: a new thermostat wire was not needed. The white wire powering the furnace was simply not reconnected as it should have been.

James was fantastic. He was knowledgeable, worked efficiently, and provided personal service based on the age of our 100 yr old home. I learned a lot about how to maintain and use our boiler/radiator system to meet our needs. He even helped me work our gas fireplace when I asked. HIGHLY RECOMMEND!!

Our aging gas furnace has gotten plenty of attention from JRAC in the past couple of months. We switched to JRAC from another major firm because JRAC were able to get emergency help to us in a frigid spell. That help snowballed into separate calls over time for the thermostat ("that's something you can do yourselves-- if we do it, it's very expensive"-- so we did), the circuit board plus wiring harness, and finally the igniter. Each of our technicians was professional, knowledgeable, expert, friendly, willing to explain. They were always there at or before the stated time window.
The front desk/phone presence is equally excellent! They were responsive during some of the worst winter weather Richmond has seen in decades, and I am very grateful.
Payment process is easy and quick, everything in the home is left just as it was (only now it works!), and the whole experience is something I highly recommend to natives and newcomers alike.

JRAC replaced my complete HVAC system last week. They did an excellent job, leaving no trace that they had been there. My new system is much quieter and the air feels cooler. Love the new thermostat. I feel I got good service and a great value. Thanks to all involved.

James was amazing in every way! Got our garbage disposal replaced very quickly. He was personable and very professional.

Scheduled routine maintenance check as part of service plan. It took 5 weeks to get an appointment even though i pay for the service plan that is supposed to give faster service but no big deal as it was not an emergency. Was told my window was 12-5 and that I was scheduled as one of the first people so called at 2:15 when no one had texted to update on the arrival time to verify as they have cancelled on me before. I was told the tech would definitely be there before 5pm. At 5pm still no word so spoke to customer service again who told me I shouldn't have been told they would be there by 5pm because they never schedule appointment blocks like that but that I was next on the list. At 5:30 I got a text with the name of my tech. By 8pm no one had shown up. I spoke to the same customer service rep who told me that it still showed I was next and she would contact the tech and call me back. By 9pm I had not heard from her or the tech so I called again to reschedule. She told me it would be 2 more days to reschedule not the next morning as one would hope when a company had failed so miserably. Not being able to take another full day off of work that day just in case they decide to show I am now having to wait another week to get on their schedule when i already have vacation planned. The same rep who told me they don't schedule in blocks then proceeded to offer me a choice of 8-12 or 12-5. Hoping to find a different company before then. This company does not stand by their maintenance plan. Their website says service is free if they are late...maybe not showing up at all is just their work around.

Mark was very professional, friendly and knowledgeable. He was able to get my heat working with no problem (after my warranty company’s supplier told me I needed a smoke pipe). I am pleased with the customer service I received. It appears that Mark enjoys his job, which, in my opinion, reflects how employees are treated. I am looking forward to doing business with James River in the future.

Donald was professional and broke all terms down so I could understand. He took the time to explain to me what is going on with my unit and recommended what needs to be done. Will definitely have him back out for maintenance on the unit as his professionalism and patience with my lack of knowledge was amazing.

So very happy with James River Air. They are attentive, caring, and professional. A shout out to Mark who did an amazing job with my annual check up.
Thank you, James River. I’m one happy customer!

Harris and Daniel were very respectful, professional, and thorough when servicing my heat pump and furnace. I asked them an abundance of questions about my system and about the Whole Home Membership plan; they were very patient and comprehensively addressed all of my questions/concerns. My system up and running and they did a great job!

I had such an easy, pleasant experience with this company. I detected a burning smell from my HVAC when I turned on the heat, called James River Air Conditioning at 7:30AM - Tracy [hope that name is right] was efficient, friendly, supportive. She scheduled the extremely knowledgeable tech Mark Corey to come out the same day. Mark is great, it was obvious from the jump he knew his stuff. He diagnosed the situation, organized for the part needed [which they did the heavy lifting of making sure it was still under warranty], went to go help other clients, meanwhile James River delivered the part, Mark came back and fixed the HVAC! I signed up for their really great plan for annual servicing too. It can be unnerving having new people come to your house to make repairs--you don't know what you will get. This was honestly the best experience I ever had. I am a client for life.

My heat stopped working right as the weather was getting colder. James River Air was fabulous from the advising and quote we received from Arlo to the install work completed by Austin and Wilber, James River made me feel completely safe and comfortable with my decision the whole way. Arlo communicated with care and I always felt my home would be well take care. Austin and Wilber arrived promptly on the early end of the arrival window to accomodate for a morning meeting I had to attend. They worked efficiently, quietly, neatly, and with care. They completed my entire HVAC install in one day and explained everything to me about my new thermostat and all the work they did. They worked SO hard. I didn't see them take a break all day, plus they were kind and polite and nice to my cats :)

My review is in reference to a young man named Jake Nottingham, a JR Technician. He was sent to my home to repair a casualty to my heating system that had gone on for two days. His analytical skills were beyond reproach, he diagnosed problems correctly the first time, not a parts replacer or "I think this is the problem". His ability to instill the confidence in me, that he knew what he was doing was surpassed only by his manners and appearance. Being a retired military officer, a person's bearing and appearance speak volumes. He will be asked for by name on any further maintenance issues I might have.