Reviews of local pros in Suffolk, Virginia

Suffolk Sheet Metal Inc is very professional. Friendly employees and great service. Thanks for your help

Suffolk installed new lighting in our building, workers were very professional and the installation was perfect.

Arrived on time. Very professional installers. Cleaned up area. Made sure we understood how to operate unit.

If u don't buy their products they will not install,help you...what a joke! Because I didn't buy my water heater from them they won't install it...its brand new in packaging..

Helped me out so much was kind and quick even after I had cancelled then air conditioning stopped working again came out same day please use this service they are the best and kindest and most helpful thanks for helping me out Karen Wills

we have used SSM several times before and never had to recall for same problem. we would recommend SSM for workmanship and on time performance. job well done again!!!

Good quality work. Excellent assistance today helping retrieve small kitten stuck under system. Fast and dependable to meet your needs.

Suffolk Sheet metal works hard to make sure you get the help you need To stay cooling or heating. They are a little short staffed, but WILL get to you as soon as they can. And when they've, it will be quality service.

We had an old gas package unit in our house that was so old that it didn't even have a SEER rating. Met with Ray from Suffolk Sheet Metal and he suggested going to a dual-fuel package unit to help save on my gas bill. We agreed upon a price, but the day the unit was set to be installed, the Rheem manufacturer began to offer rebates. Even though we had a contract, SSM passed the rebate on to me as well as registering my equipment to ensure that my warranty was in place. Unit works great and i have seen a decrease in my utility bills. I have referred SSM to many friends & family members. Good experience with a highly reputable local company.

I think they are awful. The young guy that came to my house to give me a free estimate to replace my gas water heater was arrogant and did not know what he was talking about. I already knew I needed a replacement from previous companies that said it needed to be replaced because of where it was leaking from and the age of it, 11 years old. He came in said it did not need to be replaced, it needed an expansion tank and the company would get with me on how much it would cost for the expansion tank. I never heard from the company afterwards. Maybe just adding an expansion tank was not enough money for them to be bothered. This same guy took off my foam insulation that was on the cold and hot water tank pipes, put on the floor and left them there.He did not even have the decency to put them back on.I would never use this company again.

Called and spoke to Kat last week and made an appointment on Friday. Friday came and Ray Called me and told me he is the owner. He said the inspector in my house was wrong about what was code on new business versus grandfathered in. He told me not to waste my time or money by having him come out and look at my water heater. Also said he would provide a letter stating what was grandfathered in versus what is new construction. Now I get a call from Kat saying he told her today that he can't write the letter unless he sees the water heater. I understand that and that's why I made the appointment in the first place. What he should've said instead of wasting a half hour of my time on a phone call that was a bunch of baloney is he didn't want to come out on Friday as he was either too busy or didn't feel like working or whatever his reason was and reschedule the appointment instead of falsifying information. My time is valuable and wasting it on a business that doesn't care about his customers is unacceptable. I will forward this to all the realtors out there that are recommending this young man and let them know who they are recommending and the professionalism of this business.

Our compressor died on a Tuesday night and we had a new unit installed the following Friday. Adrian and the whole team at SSM didn’t give up and sourced and installed the equipment we needed. My family is grateful and ready to enjoy a cool weekend!

In a time when there is so much happening my AC unit when bad and suffolk aheet metal helped me out and they when above and beyond just in case it was not the right part.thank you so much Mariah

I've been a customer for over 20 years. Always found them reliable, trustworthy, and knowledgeable. I gravitate towards small, family-owned businesses. They just seem to have more invested in doing things right and building relationships. They excel at doing both.

Called 3 times to schedule an appointment for a quote to have some electrical work done to install some outdoor lighting. Each time, I'm told Ray will call me back. That never happens.

Done chasing this company down and will find someone else.

Great experience! Came by and gave me a free estimate for moving my garage heat pump. Gave it to me straight (tough job, 2 days), but it went exactly as planned. Ray was very friendly and answered all my questions, including the morning the job started.

Service techs were also friendly (and hard working!). Explained what they were doing, understood my concerns, and completed the job ahead of time and on budget. Left my garage in a cleaner state than when they found it. Everything they worked on looked amazing!

Only area for improvement is phone communications - make sure you call them and confirm everything. Receptionist is friendly and will get you taken care of, but being pro-active leaves something to be desired.

These guys saved my butt! Water heater went out and I was getting some crazy high quotes. They showed up, professional and reasonably priced. Got my water heater installed within 24 hours and saved the day. Thank you for your work and I will be using yall again.

I have been a customer of SSM since 2018 — they installed the HVAC unit to my home. I have tried calling the office two times in the last 3 weeks so that I can have a repair man come out to fix the crack in my fan blade. I even told the lady that answered the phone that I would pre-pay for the service because this is an emergency. The lady told me both times that they would have to call me back — it has been 3 weeks and still no call back regarding the status of my account. Now I am being forced to search for other HVAC companies. The communication and customer service from this company is very much lacking. Such a disappointment!

SSM has proven to my family (and friends) there are still true professionals out there who care about their customers and their craft of HVAC work. You guys are fantastic and I would not hesitate to recommend your services to anyone.

After waking up with no heat and multiple phone calls, Mike was able to come to my home, within two hours of calling to fix the issue! He was thorough and professional, and I will definitely call him in the future.

Mike installed two big stained glass chandeliers for me on cathedral ceilings. He has done numerous jobs for me over many years - HVAC, hot water heater installation and light installations and always goes above and beyond and does a great job!