Reviews of local pros in Suffolk, Virginia

Update: I was able to get in touch with Mike and when he realized what had happened, he did go above and beyond to make it right. Mike himself seems to be a compassionate person and honest businessman.

Initially, when I called to have them check out my HVAC issue, they were friendly and timely, able to come out the next day. I was told from the start of the diagnostic (6/4/25) that I'd have continuous problems with my 3 year old unit and should replace it, but financially opted to just replace the broken part, as it was covered under warranty. We did have to wait for the part and their availability so we were without any air conditioning in our home for a week. The price seemed high for the time that went into it and parts covered under warranty, and when I respectfully asked how we arrived at that price I was told I was paying for the expertise to do it so efficiently. We were in a desperate times, desperate-measures situation and the work was done, so we did pay (6/11/25). We expected it would take a while to cool down, as the technician confirmed, so we waited. Within a few days we weren't cool and called the original installation company since we'd been told there were issues with the unit overall. Within about 30 minutes they had gone into the attic to find that the technician from Mike Wells, LLC had wired it improperly, fixed it, confirmed cold air was blowing and we were back to comfortable temperatures within a few hours (6/18/25). I did reach out for more understanding of the justification of price and was simply told it's a flat rate price and they can't really provide any more information. When I reached out again for understanding of what exactly I paid over $1600 for if not the expertise that I obviously did not receive, I unfortunately received no response. Seems the lack of quality service isn't concerning enough to justify response. This was not the experience I was hoping for based on other reviews, now we are out more money after being without air for two weeks, thankfully only in early summer versus this heat advisory. Will not recommend or use them again.

I believe our guys name was Caleb. He was extremely knowledgeable. He thought other issues were going on but he kept investigating and it turns out the motor was blown. He came back the next day with the part and fixed it in no time. We now have a cold house and we are beyond grateful for his hard and speedy work. You're awesome!!

I was kind of stunned actually. They answered the phone on first ring. The techs they sent out, one named Caleb, was well educated. To be honest, because of how complex the bill was, I was expecting a big bill. They were here for over 2 hours and had a lot of head scratching issues, yet only charged me a reasonable amount of $249. Will be using them permanently as my new HVAC service

Called Mike one morning with an emergency request for HVAC heater service. It was 26 degrees! I was back on line sometime after lunch. Fast, friendly, knowledgeable, and reasonable. Highly recommended!
Skip B.
Turlington Rd.
SufVa

Called Mike for an emergent call for my electrical system. Came home after work to find no power in my house and what I assumed to be a failed service disconnect breaker. Mike was at my house within an hour of calling and had a quick resolution to my problem. Emergency call fixes are never going to be "cheap" but I think it was a reasonable price for the quick turnaround and his skills/expertise. He also took the time to look around to see what the cause of failure was, made repairs to what he found, and recommended some things i could do to mitigate future issues. Mike is a down to earth kind of guy and was great taking with him while he was making the repairs. His contact will be saved in my phone for the future for any electrical or HVAC stuff i need.

Excellent Workers:
Caleb Bateman and Jay were very professional and knowledgeable. They displayed such politeness towards us and were very pleasant to deal with. I was impresss with the respect and consideration they showed our home. Although it was late in the day, they were not in a rush. They took their time to diagnose and remedy our HVAC. When I went up to sweep the area below the attic, there was nothing to clean, as they had thoroughly cleaned up after themselves. They are definitely a pair of great workers and good ambassadors of Mike Wells Services. They both come highly recommended.

Laetitia & Scott, Suffolk

Very Rude service, field manager Mike is incredibly argumentative. Not sure if he was having a bad day or what, but horrible attitude. Called them off of the strength of one technician who I had encountered previously but the receptionist and field manager were very unprofessional.

Poor phone customer service, technicians were good but management was not. Older lady answering phones and Mike let you know through their communication ability they don't know how to respectfully communicate and or have better things to do than answer customer questions. Over-priced services as well. got 3 different references in area that offered more for less.

Technician was @ my home for maybe 5 minutes. Technician didn't even look at the inside of my unit, did not check the upstairs unit, but alleges I hadn't conducted preventive maintenance and my coils were allegedly really nasty and he was unable to diagnose my system unless he: 1. Completely took my unit apart and flushed my system to clean it and I needed to pay him $587. 00. Technician alleges he took pictures of my unit, not sure how that's possible when he didn't even remove covers from my unit. Technician didn't realize he was being watched while he alleged he was working to his company values. Needless to say, because of this Technicians demeanor, this company lacks integrity. Company was not concerned with what was really going on, but with them receiving their payment. Most people know you don't flush freon in a system, not to mention this unit was newly installed 2 years ago. Beware of this company.

Update: In response to the owner, What you fail to realize is I was on the phone from the time Trey rang my doorbell, until the time he left. It is also noted, that as I previously mentioned, as a company you just take the word of your technicians and are not concerned with all sides of the situation. To suggest I am lying to you is absurd. As a owner/field manager you never asked me what happened. You were only concerned about some alleged pictures your technician said he took. It's always a good idea to get all sides of the story before drawing a conclusion. Not only were you not at my home, you also was not on the phone when Trey was speaking to me directly. The only reason I received a call from your company was to remit payment. I paid you. That's what matters to you most. Thanks for sharing. Best wishes to you and your future business endeavors. It's Unfortunate we were unable to establish a good business relationship.

Our experience with the technician name Trey was good. He is very knowledgeable and was able to get to the root of the problem immediately. Our ac is working now. He cleaned the clogged tube and quoted us a reasonable price. I am definitely a happy customer.

M & J Services are the BEST! Hands down! Krystal in the office provides absolutely fantastic administrative service, the attention to detail is above par. Mike and Trey installed new units in my house and I am thoroughly pleased. They also did work at a relatives house in the past and they are equally pleased. Knowledgeable, pleasant, cooperative and very professional; all the way around. This 5 star review only adds to all the other 5 star reviews they already have!

Excellent customer service, came out next day and diagnosed the problem all within 24 hours. Highly recommend Jordan for your future HVAC needs.

I had a few issues with my A/C this summer. Tray came out and did a wonderful job to get the A/C back up and running. We appreciate his professionalism and his hardwork to fix our unit. Also I would like to thank Crystal as well for scheduling and keeping us updated with our appointments. I would definitely recommend M and J services.

The technician Jordan did a great job. She was very knowledgeable and friendly.

Excellent all around from customer service, technicians, and results! Highly recommend!

Great work, replaced my outdoor condenser unit 3 years ago and it's still running great!

I have been using M&J for my HVAC for almost 2 years. I cannot say enough good about this company and my technician Trey. The company is honest, reliable, professional and very trustworthy. My technician Trey goes above and beyond every time. They take really good care of me every time. I highly recommend M&J and Trey 100%.

My husband and I have been using M&J Services for a few years now. We decided to use M&J’s biannual maintenance and cleaning service after they came to the rescue when our AC stopped working two summers in a row. Not only did they revolve and repair our AC when it stopped working, but they have kept it in pristine condition and we have not had any problems since receiving their services. This company excels expectations in professionalism, prompt timing, communication, and their services. Trey is a valuable asset to their team and has done a wonderful job with our repair and maintenance. He is polite, professional, and does an amazing job each time he is here.

I find that the measure of a company's service isn't strictly on the results but also on how issues are handled when things don't go quite so smoothly. Full transparency, I wasn't so happy when my AC was not performing well just a few days after it was serviced. However, to their credit, M&J has been extremely responsive and speedy to address the problem.
Even though I reported that we were still experiencing issues with our AC unit on a Saturday afternoon, I got a call back from M&J to schedule an appointment within minutes of reporting it to our home warranty company. Soon after that, I got a call from Michael, the owner, and he spent 15 minutes on the phone with me to talk through my initial dissatisfaction and to tell me he would have someone come out the next day instead of having me wait two days.
I find it rare to find a company who is authentic when they say they try to do what's best by the customer. I must say, after this experience with M&J, they might just be one of those companies that actually means it.

Trey, Mike and Jordan did an excellent job installing a new AC, they also made sure to install additional parts to prevent future damage. Very thankful for the professional communication, installation and flexibility of M&J.

My 40 yr old/original HVAC SYSTEM finally died the end of May 2025. I’ve lived in my home for 17 yrs and the last 10 yrs, the system survived on luck, tender loving care and warranty companies. It outlived its projected service life by many years.

Upon death, the home warranty company assigned my claim to M&J Services of Suffolk, Va. Krystal was the first employee I encountered upon contacting the company. She was extremely knowledgeable and efficienty got me scheduled in minimal time. Mike, Jordan(Sp) and Trae, “Forever known as the DynamicThree” were superb in analyzing my situation, diagnosing the necessary fix/corrective actions, expediently removing my dead system and installing the replacement in minimal time! Exceptionally noteworthy was their recognizing my chronic conditions that limited my mobility and going the extra mile to accommodate such during the removal/installation process. Their professionalism, customer service skills and technical knowledge/expertise, I found to be superb as the took the time to answer all questions and explain every thing in HVAC for beginners language! They are well recommended.