Appliance Repair reviews in Virginia Beach, Virginia

The service was great. The technician was kind and friendly. The only issue was there was some sediment (grease?) left on the carpet and inside the dryer. I thought it was just dirt and assured him we could just vacuum it up. I did not realize it was going to require a carpet cleaner. I think it will come out, however, still working on it.

Mark the technician was professional and knowledgeable. He took time to explain the issue and was able to fix it in no time. Thanks.

Robert was the first repairman out of 3 that came in, fixed the problem & was very efficient. He was polite & acted as though he knew what he was doing. We had 5 scheduled appointments. Each time they were cancelled for no obvious reason. Today we were sent 2 emails. One said July 23. The other said July 30. We waited at least 2 weeks to get our refrigerator repaired even though the parts came in quickly

Alex (Sears Repair) was on time and quick to diagnose the problem. He identified a huge blockage and ice buildup of ice. He took care of the issues and checked the system for any others.

GREAT JOB!!

Arrived on time, very professional and polite. Fixed the freezer cleaned up any mess. Took off his shoes when going in and out of the house. It was raining and he made sure he did not track anything in. Great Job! We bought the extended warranty through NEX/Assuring, so there was no extra charge.

Clifton is very nice and professional; however, my washer still does not work after he installed the new part. The same issues are present, a leaking washer, it does not spin, and the machine shows an "SE" error message. I now have to request another service repair. Ver disappointed after having to pay to use laundromats for several weeks while awaiting this repair

It took five different technicians before my dryer was finally fixed. The 3rd and 5th technicians were excellent—the one-star rating does **not** reflect their customer service or expertise.

The 3rd technician was especially helpful. He thoroughly inspected the dryer, even taking it apart to diagnose the issue. He determined that the motor and belt needed to be replaced, and he also helped clean out lint from inside the dryer.

When the 4th technician arrived after the motor was delivered, he insisted that the motor wasn’t the problem at all. He refused to install it and claimed the previous technician was wrong, stating that the issue was actually with the blower assembly.

Finally, the 5th technician, Justin, came out. He agreed with the 3rd technician's original assessment—that the motor **was** the issue. He installed all the new parts, and now my dryer is finally running quietly and properly.

Additionally, I would like to add that the 4th appointment was originally scheduled but cancelled on the day of the appointment after I had to arrange for someone to be home all day. The appointment window was from 8AM-12PM. The time updated several times throughout the day before being rescheduled for the next day. To make matters worse, there’s no way to speak a human customer service representative as they have switched to AI.

Sears really needs to do better.

We have been trying to get a freezer repaired that is under warranty for 3 years! They keep missing appointments or scheduling the wrong make/model of the fridge so the repair guys can’t order parts. This has been the absolute worst customer experience ever! Do not get a sears warranty!

Update: The new scam they are pulling in order to not repair my refrigerator as they have now changed the listed model in my warranty description so that the technician is unable to order parts. Every time I speak with their AI agent she tells me that they have updated the model number however this is not true. This has been the most frustrating process I’ve ever Undertaken just trying to have our freezer repaired. We have lost so much time and even food. Every time I take off work so I can meet the repair person and they just show up and tell me there’s nothing they can do

Ken was very polite and efficient. The repair was unexpectedly difficult, but he persisted to completion. Excellent service.

this company is a total scam, please god do not give them your money!!! 😭 they stole $800 from a close friend of mine under the guise of fixing a washing machine, said machine is still VERY BROKEN and they’re dodging her calls. the address linked is a damn planet fitness

He was very professional, knowledgeable about repairing my frigerator door issues; he answered my inquiries, and resolved the issue within five minutes. He verified everything was back to normal as I tested my ice maker & water dispensers worked perfectly. He provided ne outstanding customer service..Gracias! V/r, ~Tina

If there was an option lower than 1 star, we’d give it. Sears misdiagnosed the issue, didn’t show for confirmed appointments, went to a completely wrong address, and arrive 5+ hours late another time. Their customer service is completely managed by an ineffective AI bot and there is no ability to contact a person. When we requested a full refund after over a month of their misdiagnosing the issue and our not being able to use our washer, they agreed. However, the actual amount refunded ended up being partial. We’ve escalated through our credit card and BBB. They provided false information to the credit card company about completing the work but responded to BBB that they’d processed a refund. Highly recommend avoiding this poorly managed company.

CHW chose Sears sent Shawn to diagnose my American Standard. He diagnosed thecissues ,ordered parts , kept me informed thru emails ,phone calls and resolved the issued. All highly praise for SBlount on professionalism, knowledge,expertise and fast service.
Thanks

This has been the worst experience of a repair. I've ever felt, I've had them to come out at least 4 times a scheduled appointment today was the fifth time. The first time they came out and just looked at it and then had to come back then. That person said that when they came no one was home, I had been home all day. The garage door was open the front. Door was open with the stomp. Door again, I had to reschedule again. That person came out, did what they had to do. And it still was not fix. Today was the end of everything. The technician. Mission again said he came out at 2:58. I was home all day with the garage. Door open and the front door opened with the stomach. Door this is ridiculous. I've paid my money of 600 and more dollars. No result have been. You cannot get a live person on the phone asked to talk to a supervisor or manager and no one has contacted me as of yet. I paid the fees the money but my service has not been done. This is the worst experience. I will never never use Sears repair again and I will post on all my social media not to cover Contact or used sears again

The technician seemed Honest, Professional, and Respectful—Highly Recommend

I recently had the pleasure of working with Sean on my HVAC system, and I couldn’t be more grateful for his professionalism and integrity. From the moment he arrived, he was courteous, respectful of my time, and focused.

He took the time to complete the maintenance on my HVAC without any pressure or upselling, and gave me the confidence to safely continue using my system.

If you’re looking for someone who’s knowledgeable and genuinely cares about doing the job right, I highly recommend Sean and his team. I’ll definitely be calling them again for future service.

He completely suck ….hes been there several times making major mistakes even turning my laundry room literally to a sauna he left some things unattached and is clearly figuring it out as he goes . No way he’s capable of doing this kind of work . I’m beyond disappointed and it left my laundry room dirty. Very disappointing !!!

Service tech Laver was great! Helped in every way possible. 4 stars due to sears customer service. Parts were supposed to be ordered prior to the first visit. They never were, creating a second visit and wasting the tech’s & my time. Second visit the incorrect part was ordered thus creating a third visit. The third visit my oven glass was fully repaired. Communication from sears could be much improved. Makes me hesitant to keep the home repair program i signed up for if it will take multiple visits each time.

over pried and bad servis

Great service ! Thanks for the great job you done

Paid for my dishwasher parts 3 weeks ago, now he has Ghosted me.

Did excellent job explaining and fixing the problem. Also made suggestions to keep problem from happening again. Was on time and very professional