Appliance Repair reviews in Virginia Beach, Virginia

He did a great job! So pleased to have this taken care of before Thanksgiving! I also really liked the tracking feature! I wish everyone had this! That way I can be more productive while waiting, and I also didn't have to tie up your phones with multiple calls to check the status. Very satisfied!

Repair technician was very professional and courteous And?
Knowledgeable.. And explained everything that was going on with my repairs.

I had a bad experience with this company. The technical arrived at the appropriate time He looks behind the washer and said I can't do anything until you buy a new hose. If you don't want to vuy a hose I can come back after my shift and switchboard washer and dryer so hose can reach. He leaves and text me if he come back after his shift he wants $60.I told him I can't afford an extra $60 when I just paid $75 for service fee. He then ask me what else can I do. I told him he didn't need to come back. He then send electronic text with return date for next day. I called Choice Warranty to complain and ask for my money back since ge never did anything. I was the company that they work with that collect the money upfront, so basically I'm out of $75 and he did nothing. A whole week goes by and I receive a text that a technician will be coming by for the issue that I fixed and they sent the same technician. I told him I fixed the problem and he said okay good beans I'll close the ticket out. I will refuse this company in the future if I need future service for anything.

Wayne was very knowledgeable and professional, completed our repair in a timely fashion, and left us his contact information. He also did a really good job of presenting the features and benefits of the home warranty program, which we signed up for.

It was very difficult to get this service done. It took 4 months for the repair to be completed. The first time Wayne came, he did not complete the job and left without even saying anything to me before going out the door. This whole process has been extremely exhausting for husband and me. The excuse given repeatedly was that parts had not been ordered. There have been all kinds of excuses given and not much courtesy provided throughout this entire event.

Joe was a breath of fresh air! He kept me updated about his arrival, thoroughly inspected my unit, and explained everything he was doing. His positive attitude made the experience even better.

They never called when on the way! With a 8 hour window time frame. The issue is not resolved..but they are so quick to collect money.

The Technician was well mannered and provided excellent customer service. Also he explained my options.

Your technician assigned never bother to show up. My schedule appointment was 3December/Tue between 8AM- 12PM noon, he never bother to call upon reaching the customer service,, I was told that they move again from 12 noon - 2:00 PM without letting me know. I call again to check the status I was notified that they move again with the different time 2:00PM to 5:00PM guaranteed and upon reaching out A&E/Sears Maintenance Service I was notified that it’s been cancelled and was told to call FAHW Customer care. Very very disappointing, I waited for a total of 8hours for nothing, I even took a day off for this and waisted the whole day for nothing no call/ no message no communication at all. Very very unsatisfactory practice won’t recommend your service at all.

Technician, Gary, was professional and friendly. Would ask for him by name-if that was an option- for any future needs.

This was an annual inspection of our heat pump that we have u Dee a service agreement.

The technician was professional, courteous and did a good job.

The service technician, Gary, was very informative and kind. I would recommend him to anyone.

He was reassuring and installed tye new part fast. I am 💯 happy

Techs are great. Dispatch needs to give tighter appt windows like 8-12 instead of all day. Don't let customer wait 6 hours only to be told appt has been rescheduled without contacting them

Called to have a diagnosis to be able to submit to insurance for the water damage. Payed $130 for them to come out and received nothing that I can submit. Also didn’t even look to see what the problem was to begin with. This company is a scam collecting visit fees.

Prompt! Professional! Respectful. Time Management. Checked temps and Fridge but like everything else, the problems resolve before the Pro shows up. I will follow-up if problem returns.

Mr. Alex was very kind, courteous, prompt and knowledgeable. He did an outstanding job. I would recommend that he train all of your technicians on customer service.

The technician was pleasant but unskilled at resolving my issue. The problem continued after his visit in which he reported the dishwasher was functioning properly. It was a waste of my money to contract Sears. I have reached out to a different service provider.

The young man was very polite and helpful..he took time to explain our situation. We would highly recommend his services!

He was on time, clean, and quick. He sent the parts ahead to the house, so everything was available. He brought all the tools he needed, and worked on his own. I was very pleased.