Appliance Repair reviews in Virginia Beach, Virginia

Mark has come out/been dispatched a few times for some home warranty claims we have had and always been great. He has been very knowledgeable and helpful. We would recommend for all your appliance needs.

Mark replied promptly to our home warranty request to take a look at our refrigerator within a few days. Quick to take the deposit but never showed back up or answered the phone again. Didn’t do anything, said he was waiting on parts.

Mark came out to our home to service our washing machine. He stated that the manufacturer doesn't make the part anymore & that he would notify my warranty company that a replacement is recommended. Fast forward to a week later, no call to the warranty company from Mark. I attempted to reach him twice & the warranty company has on 3 occasions to no avail. It appears by all of the previous reviews that this man is just in the business of snatching deposits & not following through with his work. If he's in need of a few coins say that but don't play games. Beware of this company unless you have time to wait on nothing! If I could give Appliance Medic zero stars, I would!

Mark was recently dispatched to our home after we were completely ghosted by another company. We had no dishwasher for 3 weeks. Mark was dispatched came the next morning. He diagnosed and was back as soon as he received the part. He was prompt and efficient. Very thankful he came and got the job done!

Based on the reviews posted in the past, it appears the issues experienced were related to the Home Warranty provider rather than this company. It is not fair IMHO to criticize a company because your warranty company failed to communicate or follow up.

Mark came out to my home today to resolve an issue with my gas stove. We have 2-10 as our warranty company. He was prompt in responding and arrived on time. I work from home, and Mark was kind enough to come between meetings to spend time with me diagnosing the issue. In the end, it was not anything major. However, he used the time to thoroughly QA my stove to make sure it was functioning correctly and safely. He provided helpful maintenance tips and I was very happy with his service.

Company came out to service my refrigerator. I had water leaking on the floor. Mark said I had a 60 day coverage with home warranty company so call if needed. I thought he was sincere. That made me feel comfortable about him and the company. Unfortunately, when I called and the home warranty company called three times, a total of four attempts, he did not respond. The home warranty company sent another company out yesterday to fix the problem. It was a company I and the home warranty used before. They do great work and the tech person is knowledgeable and cares about the work he is doing. Appliance Medic was not thorough in doing and completing the job.

This company is sorry and inconsistent please don’t waste your time or money. He (Mark) will not return to finish your job nor will he answer any follow up questions once he leaves. Simply trashy!!!!

Best service ever.

Extremely efficient! Will work to make sure the job is done!

Fast & Efficient. Justin thoroughly & patiently explained my options.

Absolutely terrible. I believe the company only wants to fix certain problems and made no attempt to fix my HVAC heating unit. After making me wait 3 weeks before coming to check on the unit. I will never use Sears Appliance Repair again....

So,my technician was super nice,he couldn't fix my microwave because they ordered the wrong part, he did fix my burner but he broke my glass cooktop....

The young man that repaired our dryer was very curtious and professional. I was very impressed. and would like to give his a ATA-BOY

My washer was scheduled for repair today with the technician coming to my house sometime between 8am to 5pm. No one showed up and I was not notified of a delay. I called the company. My call was answered by an automated message system. Talking to a person to determine a solution is not an option.

Rating of zero due to several no shows, refusal of several service requests over the past 10 weeks. Yesterday's 4th visit with tech named Jovone, still left us with a broken central air system even after he installed a compressor and another tech 9 weeks ago installing a capacitor. Jovone left here with no air blowing at all this time around, and in a rush after cursing a racist comment to my husband and he left in a reckless manner at a high rate of speed in reverse out of our cul-de-sac.

UPDATE as of 07/29/2024:

We now have another appointment on September 3, 2024. They promise to finish the repair and we would be so thankful if they did to honor the Sears Master Protection Agreement we renewed as of 04/2023 and paid for 5 years which is to cover all repairs at no cost to us. We sincerely hope to not have to pursue a lawsuit for breach of contract. Sincerely, Mr. & Mrs. Glenn Campbell

I was disappointed in the lack of communication between the two different technicians that came out. But the technician today did fix my washer. Thanks for that. I wanted to do the add on of cleaning the dryer, which I was told could happen, but the technician today had no information about that so that didn’t happen.

He broke off the molding entering the attic and wouldn’t repair stating he isn’t a carpenter even tho he broke it , he closed the valve stating that was the issue rather than installing insulation around the pipe like the Plummer stated, now we have no hot water , the issue wasn’t resolved , also he was to come between 8 - 5 and didn’t arrive until after 7pm , which was unacceptable

Justin took a good look at our dryer, and found that the heat was working all right. He told us what to look for, and how best to use the dryer. He didn't have to do any repairs after

The technician who repaired my washer was good. Communication from the company was horrible! Can't get a real person to figure out what is going on. Twice the appointment was changed and we were not notified (Waited for the tech and no one came)

The tech diagnosed our 17 year old Kenmore refrigerator and freezer combo would need over 1800.00 to repair. He put more freon and a quick fix in place to get us by till we could buy a new refrigerator freezer combo. He was great!

Derrick, the technician that came and put the part in to fix my washer was phenomenal. He did his job expertly and tried to accommodate the job by himself even though his teammate had not put in a note that the job would probably require two people. Other than this, every interaction with this company has been terrible. I had 4 no show appointments, my first appointment that the technician came for was a waste of 2 hours because she ordered the wrong part. The technician that came in after told me it was the wrong part and then ordered the correct one and told me to call him to put in the new part when it came. New part came in and I called him for probably 2 weeks before I gave up. The technician that came in (like 3 weeks after the part finally got to my house) after a missed appointment, finally was able to put the part in and I am still not done because he is going to come back tomorrow with help to put the washer back in the closet correctly. All in all terrible experience, but if you do use this company, I truly hope you get Derrick because he was excellent.