Appliance Repair reviews in Virginia Beach, Virginia

American home shield set me up with these people he doesn't speak English. He gave me a 4 hour window (like people don't have jobs) I said ok. After the window was over I called him. He acted like he didn't know who I was. I reminded him we spoke earlier. He said oh my worker got tied up on a refrigerator job he maybe to tired to come to you. We can come in the morning. I said wait a minute you need to find out when he is coming this evening like you told me. He hung up (supposedly called the tech) he called back and said the tech will be to tired to come to tonight. I went off naturally/ he cut me off and screamed at me and told me BE Quiet and listen. They can't stop a job and come to me. Like I didn't have a damn appointment window. I told him don't bring his Ass to my house period. I hung up and called American Home Sheild. I am going to report them too for knowing they have problems with this guy and still contracting his crazy ass into people's homes

WOW.... that is all I can say. Eric is great at letting you know what the problem is & taking a 50% deposit to order the part but that is where it ends...Came out July 9th 2019 to diagnose my dryer & now 2 1/2 months later I'm still getting excuses or not returning my calls. Blames his crew for not getting the job done. Even drove to his office to speak to him...guess what..."There IS NO Office"" according to Eric he is working out of his house. I'm going to call my credit card company to see if there is anything they can do but this might just be an expensive lesson to research a company 1st.

Scammer or Dishonest Person, you decide. My vote is a scammer of seniors. Please beware.
Writing on behalf of my mother-in-law in her words:
“Located the company via the Yellow Pages, serving the Hampton Roads area. I have an oven over 40 years old in my home needing repair. After being infected with COVID-19 as a senior citizen this summer and spending 20 days in ICU, I was happy to survive the virus and excited about the upcoming Thanksgiving holiday. I decided to get my oven repaired. I searched the Yellow Pages and found the “Appliance Doctor”, Eric Vautrin, owner. Eric also is also operates under “Supreme Appliance Service”. I setup an appointment and the owner Eric Vautrin came for the service call. He inspected the oven and said it would be over $600 for the parts and labor and he needed half the money in advance. I wrote him a check for $325. He gave me a receipt under the name “Appliance Doctor” and he took parts from the oven, cashed the check and I never saw him again. After numerous attempts to reach him by phone (by the way he never answers his phone and his voicemail is always full); he finally called me back and he scheduled a time to return and complete the repair. He never showed up. After multiple missed appointments, he said he would return my money and parts but I have not heard from him since. Seniors and everyone else beware of this company. “

Eric made an appt with me for the next day after I called, with a 3 hr window. He never came nor cancelled the appt. and when I called him to try and find out what was happening, or reschedule, I got no answer and the voice mail mailbox was full. I was able to send a message to him (via the Home Advisor website) but never got a reply from him that way either. I would have understood a need to change our appt. time and reschedule, but I don't understand not showing up nor calling to reschedule with me. Don't use this business.

TLDR: Wife is pregnant and due any day and we need the microwave working (everyone involved knows this). These people have missed 4 appointments and would never call me back. After a month, my microwave is still not working.

First of all I have American Home Shield, home warranty, and when I had a problem with my microwave I gave them a call. They set me up with Appliance Doctors after another company had an issue getting out. Appliance Doctor never called me to set up an appointment within 24 like they are contract states that they are required. I called and set up an appointment on Thursday from 3-6 pm. At 6 pm on Thursday I called Appliance Doctor only to hear that they had me scheduled for Friday from 3-6 pm. On Friday I had to call Appliance Doctor at 5:30 pm to check to see if they were still coming out. They informed me that one of their technicians called out and they were running behind. My question is why they did not call me and let me know this. At 6:30 pm, after they missed my appointment, a technician came out and looked for one second at my Microwave and said "its the magnetron." He then ordered the part and it took over a week for it to come in. The part arrived on Monday and I called American Home Shield and they contacted Appliance Doctor and this is how i found out that I had an appointment for Friday from 12-3 pm. I did not set up this appointment they just assigned it to me and never bothered to call me. At 11 am I got a phone call from them asking if we are still on for our 12-3 pm appointment time. I confirmed. At 2:30 pm I called Appliance Doctor to see if they were coming and I found out that the technician lost some paperwork and their wallet and would not make it on time. I was then given a new appointment time of 3-6 pm later on that day and was told that the new technician would call me in a few to let me know that they got the appointment. At 5 pm I received no such call to I called American Home Shield and asked them what I should do. American Home Shield called Appliance Doctor and the guy said that he had just talked to me a few minutes ago and that he would be out their. Needless to say at 6 pm no technician decided to show up.
BTW the reason I am being so persistent is because i have no working microwave and the my wife is pregnant and due any minute now and this whole process has taken about a month so far.
STAY AWAY.....I would pay a hell of a lot more for the same work just to avoid this company.

We had used Appliance Doctor years ago with good results. Called them in early December to fix GE ceramic cooktop, and he took $330 to order part, and we haven't been able to contact him since, and it is now last of April. Doesn't deserve even one star rating.

Great customer service! Explained everything so I could understand. I will recommend them to everyone!!

Outstanding customer service! Shawn is very detailed and thorough about solving any appliance issues!

Shawn came to the house on time and was very professional. He figured out the issue quickly and price was fair.

Very kind and professional initial phone call and great help from Shawn fixing my washer!

B.A.S. treats my tenants with respect. I always get positive feedback from my renters about the service the received. Excellent business partners.

Great company! Fast response, friendly and good price. I will use them again and would recommend them!

We had our washer break, so I called Beach Appliance Service and they came out within an hour or two of calling and fixed it. Great price and super friendly service! I would recommend them to anyone who needs an appliance repair! Thank you and god bless!

Called and was able to get an appointment made to look at my appliance. A little while later I received a phone call back apologizing that they won't be able to fix my appliance because of it being a model that they don't service. Some would say this is a negative mark on a company. But Linda gave me a number to a company that would repair it and was super awesome. I appreciate a company like this. Thank you Linda.

Didn’t end up using there services (issue was fixed by myself) but the customer service rep was top notch, respectful and was willing & able to assist me as originally needed. If i have any futures appliance issues they will be the first business I call.
Again the customer service and the quality of service you will get here is how any successful business is ran.

Had the pleasure of meeting Sean today for a refrigerator service call. He not only fixed the problem he went above and beyond my expectations. As long as I’m in VA beach this will be my company of choice for appliance repair. Thank you again!

Came within 2 days just as promised, fixed my fridge that day and was under the estimate given. Also gave me some tips to maintain the fridge. Great and friendly service!! Will use again.

Highly recommend. Both the office personnel who answered my call and the technician, Shawn, were world class. Very responsive and did great work. Shawn even came back out after we had a slight set back. Don't think twice...give them a call.

I can’t say enough wonderful things!!! They were timely, cost effective, and incredibly humble and personable while diagnosing and fixing our washer. From one small business to another we will be sure to recommend them to everyone! Thank you guys so much!! 🙏👏😊

We had Beach Appliance to repair our freezer. The office staff and technician were professional and had excellent customer service skills. They came right out and determined what the problem was. They did an outstanding job and were very efficient in completing the job. They came back a week later to make sure everything was going good. I highly recommend them for any appliance work you need to have done. If you need an appliance repaired, call them, you will be happy with the results.

The person on the phone was very nice when I originally called. They were accessible in having me send a picture of my fridge make/model by email. Unfortunately, they do not work on my fridge maker. Instead of telling me that and stopping there: they gave a recommendation and a phone number for someone who does work on my fridge make/model. Great customer service.