Appliance Repair reviews in Virginia Beach, Virginia

I spent $700 on repairs and my washer is still not fixed. I have not been able to get ahold of anyone who can help me get another technician out to look at my washer again. I feel as though if I already paid $700, I should not have to another another service fee since the problem was never fixed. The young technician that came out was nice and professional but I still cannot use my washing machine!

Absolute garbage customer service. They've rescheduled my repair twice now saying the parts have not arrived yet but when I search the tracking number provided it shows the parts are at the post office waiting to be picked up by them. When I tried to call there was no possibility to talk to a person, just an AI telling me the new appointment details.

UPDATE: Turns out they wanted me to go pick up the parts rather than their repairperson. The repairperson came, was very unprofessional and seemed to lack the required skills for the job. Just a few hours later the refrigerator was still not working properly, so I've now scheduled a 2nd repair which should be covered under their 30 day guarantee. Will provide a 2nd update after that servicing happens.

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Ronnie was super polite, professional, and efficient! He took our dryer completely apart, fixed the issue in no time, and made sure everything was working perfectly before he left. He was also very patient and helpful while we handled the payment process. We truly appreciate his excellent service and would definitely recommend him to anyone who needs dryer vent repairs!

This technician originally visited on 14 Nov to replace cord and terminal block - which did not fix issue. Same technician returned 20 Nov - asked what the issue was. Explained that we had a virtual visit (phone conversation) on 18 Nov and described the issue in detail to the technician on the phone. The phone conversation ended with the technician promising to study schematics and to provide info to technician assigned to our house. Technician said he was not contacted nor had any knowledge of the virtual visit. Explained issue to him. Technician installed a new motherboard. Asked him to verify the oven was working properly. Said he tested everything and all was working properly. Said he also tested oven to 150 degrees. Told him that the issue was that the oven only reached 230 degrees after 45 minutes - despite the control set to 400 degrees. Again asked him to wait until temperature reached 400 degrees to verify the issue was resolved. He said he didn’t have time to watch the temperature rise because he had eight other stops to make. He packed up his tools and left. I immediately set the temperature to 400 degrees and the temperature only reached 250 degrees after 45 minutes. This visit is the 4th visit by technicians and the oven is still broken!!

Came out twice. First time I had to take a whole day off of work. Parts were ordered, but not the right number.
Second time the technician, Keyon was amazing and was able to take care of my repair but because the first technician did not order everything needed my washing machine repair is not complete. I did appreciate not have to be off work the entire day the second time.
I’m still waiting on an email on the parts and when a technician will be out to complete the job.

Staff helpful and professional.

they left me hanging all day and never showed

No show. Waited all day. Never answered my phone calls. Wasted a whole day and now searching for another service.

In and out in about 20 minutes total for fixing my TV under warranty.

Awful Service! Rude! They just don't Care! Thank you for the Worst Service Ever! And Yea! Have a Great Day!😁

Technician was rude and didn’t fix my oven because I took off the cover before he got here.

Horrible company Waiting 2 weeks for an appointment and they cancelled the day before because the tech had a scheduled surgery.Could not reschedule.

Great communication. Very friendly and knowledgeable. Also punctual. I would use them again.

Technician never showed up on the day of my appointment and I had to take a day off from work to be here for them.

Kevin was very polite and friendly and did a great job repairing my TV!

The best service I ever received from an appliance service business. Ronald and his associate were punctual and very professional.

Clearly one thing this company is consistent on is incompetence and unprofessionalism! Not my choice, but Samsung uses them for repairs! I’ll see that my experience is noted with Samsung and hopefully they’ll contract with a different company!

I have been waiting for 3 hours now to find out when the tech is to come to my house today. Even emailed them and also am waiting for any helpful reply. can not talk to aa human being !!!!!!!!!

Rescheduled three times. They were supposed to repair my TV today. Instead I received a call stating that the part that had arrived was the wrong part. No information as to when they’ll be coming back. Horrible service.

They demanded $140 to set up an appointment. The fee was just to set up the appointment. Not one penny was going towards the repair costs. Complete and total rip off.

Takes for ever to reach someone over the phone. When you do reach a representative they immediately disconnect the call. They schedule you an appointment date with no time frame.