HVAC reviews in Virginia Beach, Virginia

I recently replaced my HVAC unit. The team was not only prompt and courteous, but they also exceeded my expectations by completing the work efficiently and within the agreed-upon timeframe. The entire process was seamless, from the initial consultation to the final installation. I'm very pleased with the quality of the work and the professionalism of your technicians.

Comfortron replaced my 20 something year old air conditioner and replaced my hot water tank which is in the attic. None of the work sounded very easy, but the crew made it look pretty easy. They were professional and respectful. We’ll be using them again.

Daniel Ramos owner of ComforTRON provided exceptional and expedited service during a heat wave here in Virginia Beach. Provided next day service , he personally came out to our home to introduce himself and to check if his very polite & thorough tech, Holden, needed anything . Both clearly communicated the repair needed and offered some safety measures not initially installed in our 5yr attic unit by another contractor . Additionally, the appointment process and communications were on point. We will definitely be returning customers !

The guy that serviced my unit was really good. Cleaned the coils and unit itself out. And even was kind enough to wait while my house was chaos and everyone was away!

Holden did a great job. I would recommend Comfortron to my friends when they need HVAC service.

This company is wonderful! My air conditioner broke down and they were able to squeeze me in the same day. They were on time, very knowledgeable and very professional. They quoted me a repair price and a replacement price. They replaced my unit and explained everything. Would highly recommend!

Did a great job!Everything was installed quickly and efficiently. John was Very polite, knowledgeable, And very clear on what needed to be done.I would recommend air duct care heating and AC for all your AC and heating needs. Good deal!

Thank you John! John was our technician, he talked us through the process of how the system worked. Speaking with confidence, he told us what was giving us the problem and when the work was done the system was up and running smoothly. Thanks John.

I am writing to thank you for the quality of service provided by Airduct Care Heating & A.C..I sincerely appreciate your efficient, gracious customer service and your gracious technicians, and the level of detail and accountability that you have demonstrated on my project. And the way you conduct business as a whole. There is no doubt, that I would recommend Airduct Care Heating& AC.
to my family. friends,and neighbors.
Thank you, Ms. Lauren Williams

The service was great. The technicians were on time, and explained the install, educated me on the system and the warranty. They worked efficiently and left the work area clean. Very pleased and would recommend this company.

I highly recommend Air Duct Care for any HVAC needs. Not only were the workmen very professional and knowledgeable, they also took time to explain the process which made me feel that much more comfortable. Great company!

Called Air Duct Care to replace my aging AC that wasn’t working. To my surprise Alex was able to fix it for only a couple hundred dollars. Refreshing that a company still looks after the customers best interest.

Best service in the Hamptons Roads. Timely, polite staff, great service at a reasonable price. I recommend to all my friends in the area

Installed a new Mitsubishi 4 head mini split system in my home. Great quality, technicians were very prompt and friendly. Definitely enjoyed doing business with this company!

I went through my home warranty company, who assigned my claim to AirDuct Care Heating & AC. The technician arrived during the designated time frame, banging on my door like there was a fire. Alarmed, I ran downstairs and opened the door. I asked if he was the technician from Airduct Care and he confirmed. I opened the door further, expecting him to come in. He stood there with a slight scower on his face. I asked him if he had a mask and if so, would he mind putting it on before he entered. (I have an elderly parent living in my home and take necessary precautions, although we're all vaccinated.) He scoffed and said "he had one but would primarily be working outside." He then proceeded to ask me to diagnosis the issue. I said other than the downstairs unit isn't cooling, I really don't know. It could be low on freon or anything. When the unit was working, it wasn't cooling evenly. The right side of the house had a drastically different temperature, and shortly thereafter the downstairs unit stopped working altogether, but what is causing it, I haven't a clue, which is why I need a technician. He was so rude that I asked him, before we proceed, is there a problem? He snarled and said "I'm supposed to collect $100." I said, yes, that's my deductible. I'm aware and plan to write a check. He said I want it now. I remained cordial and respectful to him throughout our entire communication. Because he was acting so rude and questionable, I said, "I'm prepared to pay the deductible, but typically I pay it when the job is complete." He just stood there frowning like I stunk. I said, if you don't want to work on this job, I can get someone else. He said get someone else and turned around to leave. I said "what is your name?" Without turning around he said, "You don't need to know my name," and left. It was apparent from the onset that his disdain was racially motivated. I called the company to speak with the manager or owner so that they would be aware of the technician's inappropriate behavior, figuring they would want to be aware of behavior that could negatively impact their business. The reciptionist who answered the call informed me that both the manager and owner were out of the office. I asked if either the manager or owner conducts service calls and could have been the technician assigned to my claim. She said we have several technicians and offered to send someone else out to my home. I politely declined and asked to have the owner call me first before reassigning my job to another technician. I then, of course, reported my experience to my home warranty company encouraging them to cease using AirDuct Heating and AC and proceeded to share my experience on the various social media sites. Yelp is the first site I posted my review and realized by looking at the owner's picture next to the responses he had made to other reviewers that the technician who came to my house was, in fact, the owner.

Any company who treats customers the way that I was treated does not deserve to be in business. Every "individual" has the right to have their own beliefs, likes, dislikes and biases. They even have the right to behave badly/inappropriately. However, any business that offers a service should be prepared and willing to provide those services and remain professional, without discrimination or racial inequities, aside from whatever personal ideals they have. I would urge you not to patronize this business. They don't deserve your money, support or to even be in business.

RESPONSE TO THE OWNERS ERRONEOUS RENDITION OF WHAT FACTUALLY TRANSPIRED: I NEVER refused to pay the deductible. The technician was inappropriate long before the deductible was mentioned. My initial review addressed the dialogue regarding the deductible and why I conveyed I preferred to pay it at the completion of the job due to his inappropriate behavior from the onset. I have been a customer of 1st American for 14 years and had 3 prior claims, all of which I’ve gladly paid the deductible to the repair company. DO NOT USE THIS COMPANY.

Our first experience with this company today was horrible to say the least. We have had a couple of service calls in the past month from another company. The first time they said we were low on freon. They topped it off. The second time, they came out I showed them the air leaks in the attic and they patched the leaks and said we should be ok.

So, when it continued to get between 80 and 85 in the house with all our fans running on high, we decided to call the warranty company again. This time they called AirDuct Care Heating and Air Conditioning. The guy that came out had a very thick Russian accent and I could barely understand him. He came to the door with no tools, just a clipboard and a phone in his hand. He spent all of 5 minutes here before trying to sell me a new 1500.00 unit.

He went to the side of the house and said you are low on freon (which I dont know how he could tell that without guages). When I told him we just had someone out and they said the freon was good, thats when he shrugged his shoulders and said he could sell me a new unit for 1500.00.

When we came back inside, he said, well, you could also have a duct problem too. That's when I tried to tell him about the previous service call. Big mistake! He literally threw up his hands and said, "this is a free call, I dont make any money off of it and I'm not going behind someone else. I have 5 other calls. At least you have something, others have nothing." Then he turned around and walked out. Good thing too because I was about to throw him out!

I am very satisfied with AirDuct Care Heating & Air Conditioning Company. It is very hard to find good service and a company that you can trust, but I must say Alexi did a amazing job fixing my AC...I mean we had no ac for 2 weeks no its working like a charm... Very nice and keep me informed, also his wife was very helpful and get me service I need. Thank you Guys so much!!!!

I should have read the reviews before hiring this company. Had the ducts cleaned and the dryer vent for $475.00. He told me that the dryer vent was blocked and would have to cut thru the ceiling & the pipes for an additional $1500 or more depending on the pipes to unblock the dryer. He said to call the office for an appointment. Luckily I was having The Fire Safety Guys to clean my fireplace and I told them what had happened they checked it & cleaned it and the fireplace for $170.00.
Now I’m trying to get a refund for the dryer vent which I shouldn’t have paid for to begin with & they are not returning my calls. Makes me wonder how well they did the air ducts?
DONT USE THEM!!

Had an appointment set by my home warranty to have my system replaced. This company showed up on time for the appointment but that was the last positive thing of note. They never came to the door to introduce themselves or say they were here. A man opened my gate and started wandering around my yard. I went outside to introduce myself and was immediately met with aggression.

Still no introduction, the man started going on about how the unit is too big to get into the yard etc. mind you, someone from the company had been to my home before to put together the quote.

After some back and forth about how to get the unit into the back yard, the man tells me that he needs me to pay the balance owed before they will start. I explain that seems out of the ordinary and that I would feel more comfortable paying after satisfactory completion of the job. He yells “fine! I’ll just leave then!”

I say again that I would feel more comfortable paying after the job is done- similar to every other job ever.

He yells at me again to “pay now or I’m leaving!”

I chose to not engage in the argument, told the man “ok” and walked back into my home.

Haven’t heard from them since.

Note that I had to refer to him as “the man” as he never said who he was, he just immediately demanded thousands of dollars from me.

Incredibly unprofessional is an understatement.

AirDuct Care Heating and A/C came into to help my family when the warranty company left us out to dry. We had a broken furnace with carbon monoxide issues / and fiber glass from the trunk blowing through out the house. They provided us with an amazing AC and Heat Pump / furnace system with brand new duct work. We’re very happy with the installation and how nice everyone was. Highly recommend AirDuct Heating and A/C!!

We had an emergency medical situation regarding our AC. Alex came out on a Sunday and was able to diagnose the problem very quickly. Our AC was back up and running perfectly by Tuesday morning. Because we have an older model, it took an extra day to order the part (fan and board). Thankfully, the temps were cool for those 2 days. Thank You for your quick response.