HVAC reviews in Virginia Beach, Virginia

I made a claim through my home warranty service on a Sunday night and the next morning I had received communication from both the warranty service and Airduct Care that someone would be there that morning!
I received a call from the company to confirm I would be available and the a technician named Alex came right on time.
He was able to diagnose my issue quite quickly and made several attempts to confirm his diagnosis was correct before beginning any repair. I definitely appreciated that.
He seemed knowledgeable and knew his stuff.

Thank you!

Company selected by my Home Warranty. Initially inspected bad A/C unit and recommended replacement. Waited for repair/parts to come in an excessively long time because they ordered the wrong parts. Day of installation, technician begins to disconnect the WRONG unit, starts to disconnect high/low pressure lines. Only stopped because I came outside and informed technician that he was working on the incorrect unit. He connects everything and informs me not to worry it’s all good. Not having a warm and fuzzy about what happened I called the company back to ask if they can come out and do a check for me, a simple pressure check to show me that the refrigerant level/pressure was still good.
On my initial call the company’s operator informed me a technician would come out in two days and do a check… Two days later I take time off work to meet the technician. Technician doesn’t show…No call ahead of time from company saying no one is coming… I called the company and they told me “ Oh yeah we aren’t sending anyone out there, if you want you can submit another claim”.. If you are looking for a professional decent service look somewhere else. Overall very disappointed in the way this experience turned out.

Recently used this company to do a diagnostic on Lennox pkg unit installed by them 4 years ago. My heater stopped working and unit still under warranty. Got 125$ charge for diagnostic fee, has been told control board was bad. Agreed to pay $300 for control board replacement because it was 60F outside... (again, unit still under warranty and control board should be free under warranty parts replacement and takes 5 minutes to be replaced). Technician came over changed the board, got exactly the same problem and same code as before , 2 blinking lights... As result, got charged for diagnostic, no refund for wrong diagnostic, and advice to call someone else who qualifies to work on Lennox units... Well lesson learned... Definitely DO NOT recommend using this company. Use someone else who wont' leave you hanging there in a cold weather with 125$ advise to look for someone else who has better knowledge to work on the system, they are originally installed 4 years ago...

On Friday, 03 MAY24, my AC was not working. The Master Technician, Alexi, came out at the scheduled time (on time) and resolved the issue in 5 minutes. He was extremely knowledgeable and courteous; he also took the time to explain the problem and resolution to me. Very impressive!!! I strongly recommend this company!!!

I had the whole system (AC unit, furnace and a coil) installed by this company at the end of May, 2020. Alex (the owner) gave me an extremely fair deal on the bundle since he was able to catch a deal from the manufacturer Goodman.
The team showed up at 7:30 am in the morning and got right to work. They finished the whole installation by 3 pm in the afternoon! I had no cold air only for a half of the day!
I am also very impressed with knowledge and professionalism of the team. Alex gave me plenty of explanation and advice regarding my old system and I am very glad that I have made an investment in a new system and stopped repairing an old unit! (My unit is 20 years old, but it was still working though it had significant issues). I dealt with many different contractors in the past and researched HVAC, so I could ask relevant questions. Alex was able to answer them all and for the FIRST TIME it made a lot sense to me.
His installation team was very knowledgeable and answered my questions about new equipment and gave me serial numbers for every unit. Today I called and registered my units with the manufacturer Goodman and got my 10 years warranty!
I am very happy and feel ready for the hot summer ahead! Very good company. You will not regret.

Imagine the first 90 degree day of the year, after a week straight of mid-60’s. . . Yeah my house was HOT (specifically upstairs was 85)! Called up my home warrant company and they sent Alex from Airduct Care Heating and AC. He was knowledgeable, prompt, well mannered, and best of all very patient (I ask lots of questions). After going back and forth with some diagnostic questions it was only a matter of time before Alex figured out what the issue might be and how to address it. About 15 minutes into his visit he had our 80 degree house down to 75. Did I mention my AC was blowing HOT air!?! Condenser was fine, capacitors fine, pressure fine, Freon fine. He determined it was a malfunctioning thermostat. This is the same thermostat that that worked fine all last spring, summer, fall, and winter. Long story short he fixed it and all is well, happily ever after. THANK YOU ALEX!!!

Our property managers had to hire this company per the home warranty. They came out 3-4x trying to fix the AC that was broke and kept saying it was this and that, it needs a new system, and the visits plus new parts costed the owners 2K. After they “fixed it” this last time it immediately stopped working again an hour or two after they left and claiming it was good and wouldn’t stop again. Finally my property manager was able to hire someone else and he immediately found the issue. All it was was a clogged pipe. How do these “professionals” not even think to check that? The new guy cleaned it out and our AC immediately started working correctly. I do NOT recommend this company if your having AC issues.

The technician John, was able to diagnose and repair my a/c unit all in the same day! Excellent work and very much appreciated!

I'm very happy with this company! -The initial visit was to determine what was the problem. They sent the info to my insurance and in about 2 weeks I have already my AC changed. The technicians came on time, work fast, pay great attention to extra details like pipes status, cables, etc, which not everybody usually does. They area were left clean after work was finished. They gave me a lot of good advice to maintain the AC unit working correctly as well as to keep the vents half open inside the house and how to clean the outside unit from dirty. They explained in details the work they were doing, how the AC works and every step they took. The service was very professional and well done. Kudos for them !!!

The worst company ever. Very rude and I’m so upset my warranty sent me this company. I should have done more research so I could change it from the beginning. Technician did not come prepared. Claimed he fixed something the solution was not fixed and then said there were more issues and when he came back he was clueless on what he was tasked to do. This company is a scam never work with them. On top of that they will take forever to answer the phone.

This company has been great to work with. Our warranty company sent them out to fix both our boiler and our upstairs ductwork and things have gone smoothly both times. We actually had an issue with the warranty company denying one of our claims due to a previous HVAC company mis-diagnosing the problem, and this team was able to look at the issue and get in touch with our warranty company to explain what was happening, and which helped us get it covered!

The receptionist is also on top of every request, calling quickly to schedule and notifying us if a technician was going to be late (but they were pretty much always on time). She also got us on the schedule ASAP and the prices were reasonable compared to other quotes I had been given.

Our lead technician John has been amazing to work with, going above and beyond, answering all of our questions, working efficiently, cleaning up after performing work, taking photos, and explaining everything that was done that day. It's nice that they sent him for both jobs, so that we have had a consistent person to look at our systems. So far, we have been very happy with this service and will use them again if we need anything in the future.

Called the company this morning because my ac stopped working. It was a very hot day and a very hot night!
I was SO happy to hear that they were sending a technician out THIS very afternoon. I am so sorry that I didn't get the young man's name, he was so helpful. Found the problem right away ( i needed a new capacitor), had one on the truck and the ac is running again!
He went upstairs to check all the vents and made sure everything was in order.
I have never received service this quick. Figured I was in for at least a week of heat, sweat and tears 😢
Thank you, Airduct Care Heating & AC
Called the company back and got the name of the technician.
His name is JOHN and he was great.
Thank you John!

I had been more than a month without heat due to the incompetence and lack of communication skills with this company. They took 2 visits to determine the System needed replacement. Then forever to actually replace it. It stopped working a week after the install. Then 2 or 3 more visits to diagnose only to tell me the issue is the wiring between the condenser and air handler( they used to old wiring by the way from a 50 year old unit instead of replacing everything). 3 more visits with each tech saying the same thing. Warranty company sends out a different company because they can’t get it right and that company says they can’t complete the work because the original company installed the air handler without relocating the disconnect so they can’t isolate power because the disconnect door can’t open. Air duct comes back out and fixes that but unit is still not working. They came back out yesterday and say they need more authorization because someone cut the wiring (it was them, they cut the wiring when they did the install remember) and blamed the interim company that came in after them. Horrible experience. Odds are we will go from freezing to death to dying from heat stroke by the time they fix it. Stay clear of this clown car of a company. The only salvation is I’m not paying for all this.

In response to your reply:

You installed this equipment. You cut the wires you are blaming on the other company. The warranty company sent someone else because you could not fix this in a timely manner. It's been 2 months through the coldest part of the year with no heat because you cut corners by using the old wiring when installing brand new equipment. Why does every service visit start with your tech asking what's the problem this time. It hasn't changed since the beginning.

I absolutely do NOT recommend this company. HomeServe dispatched them and it was a disaster from start to finish. They said they were 15–20 minutes away and showed up almost two hours later.

The technician then falsely claimed my HomeServe warranty only covered labor, which I immediately confirmed was a not true by calling HomeServe directly. He stated he had been working with HomeServe for some time when I questioned him about this, which makes this even more concerning.

He tried to upsell me a thermostat for $125 that he claimed he had on his truck, something that is NOT standard HomeServe practice. He was rushed, stayed less than five minutes, and left without fixing anything. To make matters worse, the app showed he had arrived 30–45 minutes before he actually did, which raises serious concerns about dishonest reporting.

After all of this, I still have no heat. Extremely unprofessional and unethical. I plan on reporting this to DPOR.

They are always fast and friendly

Awesome service and super helpful

Always helpful and great customer service.

Always a great experience at Superior, the guys are incredibly helpful.

Very knowledgeable and friendly people, always have the parts we need. Go here for your hvac part needs

Always friendly, great location. Always has what I need in stock

Steve is the best guy around if you want good service superior vb is the best option