Constraction reviews in Auburn, Washington

Luanne, Robert, Milton, Darren , Trenesse. This group did an amazing job of packing up my house! They were very careful with my things, and confirmed with me about where to move and store them. They were on time and finished in a little over 2 hours. I would recommend them to anyone. They did a careful, great job!!!

Today, I had the pleasure of having Veronica, Darren and Eduardo come to my home. I say "pleasure" because they are such nice and caring people.

A year ago, when I had a flood in my home, Darren and Eduardo were part of the team that came out to pack and move things out of my home. Here we are, a year later, and I needed SerPro's help moving some things. Veronica called and sent me a text letting me know when they would arrive. I was pleased to see these 3 smiling faces when I opened the door.

They moved and reassembled some furniture in less than an hour! They were very careful with my belongings. I so appreciated their TLC.

I'll have to come up with another reason to have them come out again.

A big thank you to Veronica, Darren and Eduardo!

Tammi Black

Luanne & Crew
Thank you so so much for everything! The house feels completely refreshed after the fire and it made a rough situation a lot easier to manage. Thank you for taking such care with our belongings and walking us through the process. Appreciate you and team so much!!

ServoPro did a good job. They came out quickly on a weekend when we had a water leak. They handled everything through insurance and was always available to answer questions.

Home flooded this last Dec due to levy failure in Pacific. Stayed in home in attempt to keep water out of inside of home which I did but crawlspace was flooded. I had just had crawlspace completeley redone a year ago by NW Crawlspace who did an excellent job so I was going to contact them the day water receded but Servpro was in area with several trucks immediately. Told them I would go with them since they were there already and was told they could have restoration done in 3-5 days and stressed that was critical since I was still in the home without any heat. Signed contract which states 3-5 completion time and that they would monitor all equipment daily. Important to note that almost every house around me needed extensive work due to water intrusion inside home so Servpro was out working on all these homes at same time and completely neglecting me. I had to call Servpro several times. First to get more pumps under home and then "several" days later to come remove them pumps as water was gone and then "several" days later there were no blowers under home and we are already well over 1 1/2 weeks so well over the 3-5 day completion estimate. Then I had to go out on the street to talk to a supv who was coordinating the major restoration work being done on several homes around me to explain that we are already well beyond the contract estimate for completion and I am still living in home without any heat. He understood and immediately had several blowers placed under home. Ten blowers running 24/7 for an entire week without anyone checking again! I went to the same supv again and explained that the crawlspace was totally dry and blowers should have been removed days ago. Asked him if Servpro was going to pay for this huge electrical bill. He immediately had all blowers removed. Now we are over "3 weeks" with zero communication from anyone from Servpro. Then almost a month later receive a bill from Servpro Puyallup. I had to call their office to see if this was a legitimate bill or scam since I was dealing with Servpro Auburn. Was told they bill out of that office. Requsted in writing from Servpro Puyallup a detailed bill and explanation for why bill was over estimate. I received nothing. Sent 2nd letter informing them no one has contacted me once and no one has told me the job was done. Contract states I should have opportunity to do a walk-through with a supervisor upon completion. That never happened. I contacted NW Crawlspace who came out right away to give bid on completing restoration. They informed me that they recommend reinstalling the vapor barrier as it was in bad condition. Servpro also left misc equipment on my back deck and still in crawlspace that they have no idea they left behind. There are other issues with this job I'm not going to mention as I feel this is enough already. Was promised by the girl who signed me up on da one that she would call me back to see what could be done to get total restoration completed but I waited a week and she never called back so that is when I contacted another contractor to complete the job. I have been flooded twice now. Last time went very smooth by NW Crawlspace. This time was the worst possible example of customer service and professionalism one could imagine. If you do your research you will find out this is far from an isolated incident. Not only was the job done poorly but they just left without any opportunity for inspection. On top of all of this someone put an initial on my contract that was not mine.

Very satisfied so far. Brittany the office manager was great at answering all my questions. She made a very stressful situation a little calmer. Luanne, Robert , Arturo, Eduardo, Scooby, and Milton were in the pack out crew. Very happy with how they packed it out . They even put stuff they thought we needed in a room not damaged . Sam & Dillan were on the demo crew . They work fast and efficiently.

I wanted to leave a brief review about how excellent Uriel’s communication was when we had questions. Additionally, I was impressed by how quickly he and his partner got the job done. Thanks, poblano!

Oscar, Willie, and team were awesome to work with. From fixing rooftop leak risks to building a beautiful new deck and rebuilding stairs, painting doors, mounting big wall furniture, and hanging new light fixtures—they did it all, fast, with high quality. My house finally feels like a home after a couple years of new construction woes. Thank you guys!

Poblano Cleaning & Restoration exceeded my expectations from start to finish. Their response time was extremely fast, and they were always punctual and professional throughout the entire process. From the first interaction, the team was respectful, knowledgeable, and very easy to work with, which made a stressful situation much easier to handle.

What really stood out to me was their communication and attention to detail. They kept me informed every step of the way, explained everything clearly, and made sure I understood what was being done and why. Their honesty and professionalism gave me confidence that my home was in good hands.

The crew worked efficiently while still maintaining high-quality workmanship, and they treated my property with care and respect. It’s not often you find a company that combines professionalism, reliability, and genuine customer care the way Poblano Cleaning & Restoration does.

I truly felt safe, comfortable, and taken care of throughout the entire experience. I would highly recommend Poblano Cleaning & Restoration to anyone needing restoration or cleaning services. Outstanding company and excellent service all around.

Adolfo, the project manager at Poblano, and his team were a great help. They came to our apartment complex at Notch 8 and were very kind, professional, and attentive throughout the unfortunate water damage incident. We greatly appreciate their support and excellent service

Adolfo the project manager came out to inspect my unit and he was really responsive to my questions and concerns about the water damage.He gave me positive feedback and he was truly a professional. Poblano restoration is the way to go.

Project manager was very professional. Uriel and Adolfo really stood out. I'll be recommending them to anyone who needs help

Very professional and great work, highly recommend!!!!

Exceptional Water damage restoration

Excellent restoration services.

Excellent work reasonable prices.

They do excellent work at a fair price

Exceptional service from being to end. All work was performed to perfection! Much appreciated.

They drive recklessly on the road. Had them drive on the side of the road on the freeway to skip traffic and almost hit me

I have driven past this place every day for the last year and a half. They have had the same pile of trash outside the entire time. Looks like some old counters and a sink. Says a lot about a company.

I’m frederick and my experience was wonderful. There team is very professional, quick and cares for their customers. I’ll definitely be doing more business with them in the future and I will recommend them to anyone.