HVAC reviews in Auburn, Washington

We recently had our old water heater replaced by NW Comfort Systems and were so pleased with the service! The team was timely in coming to our home to inspect, and extremely knowledgeable of what we needed and what our options were. They quickly returned the next day with a full replacement. We would highly recommend them and will be calling them for any additional services in the future!

Northwest Comfort Systems. 7/9/2025 3:30pm

I asked this company to come out to give me a bid on a new furnace because the current furnace stopped blowing heat. Mike the the tech showed up, looked at the furnace and said he had to go to his van to get his tools to track down the problem. He was asked here to give me a bid on a NEW furnace NOT to fix the old one. I asked him at what point does the free estimate end and the charges begin. We talked a little more and I told him that I have 4 companies coming out to give me bids for the new furnace and he said "4 bids...you called 4 companies"? I said yes because I wanted to shop for the best price. He again said "4 bids?? Would you go to 4 different doctors to get their opinions too?" I said yes I would. He gave me a nasty look and I said thank you for coming. Goodbye. He left mumbling something and I am sure it wasn't nice what he was mumbling.

Mike and Ryan are very detail driven when doing their installations. They take special care when they have to come in the house to install the indoor units. I would use them again

We have used Northwest Comfort Systems several times over the last twenty years for servicing our Bryant Gas Furnace.

In December of 2024, our thirty year old furnace was no longer working, so we asked them to come out and fix the furnace.

Ryan came out, arrived on time, and performed a detailed, troubleshooting analysis. After finding several issues which he showed me, we decided it was time to replace the furnace.

After telling him that we would be interested in a similar 80% efficient furnace, he gave us a approximate quote on site for a new Coleman 80% furnace that would be appropriate for home based on the size and number of registers.

The formal quote was very close to Ryan's initial quote.

We also told him that we might be interested in the future of adding on a standalone AC unit to our system.

I assumed the installation would basically be a simple swap out of one unit for a similar unit ...

Ryan and Randall came out the morning of the installation and spent about seven hours on the replacement.

They were very detailed oriented, and would explain why they were making some changes to the ducting and mounting of the furnace.

They exhibited a high level of workmanship and I am pleased with the end result.

We will continue to use NWS, and if we decide on adding AC in the future, they will be on our short list.

NWCS installed my new heat pump, furnace, and electronic air filter one week ago today. The system is operating as expected; for example, I've seen the heat pump defrost itself, and it operates as quietly as advertised. The installation crew did good work, and in particular Rhian explained multiple issues with our home's particular infrastructure around the old system, and how they would be rectified (i.e. things that would still have been issues if all we did was upgrade equipment). They went well beyond the bare minimum needed to get the job done.
Mike and Rhian serviced our prior equipment for several years; they are kind, patient, and their visits have always been helpful. I had/have no reservations about continuing to give them our business.

Mike, Ryian & Jacob @ NW Comfort Systems installed our new furnace, AC unit and thermostat! We could not have asked for better service. The installation was smooth, all were absolutely professional and friendly, gave superior guidance in the operation of the new system and were meticulously clean each day when there were finished. We highly recommend NW Comfort Systems to anyone looking for a new furnace or AC and for service and upkeep of their systems. Absolutely the finest!!!

We had ac and a new gas furnace installed and are very happy with the results. Rhian and Mike’s work was top notch. We have used NW Comfort Systems for a couple of decades now. No complaints, they are technically competent and reliable.

Rhian, Mike and Bruno installed a new furnace and A/C for us a week ago. This is our second time using NWCS for our heater & a/c install as they installed our original units 10 years ago. They were very professional & thorough in walking us through what needed to be installed. They went above and beyond to fix a problem with our nearby water heater venting unrelated to the install we had hired them for. I highly recommend this company and their employees. They stand behind their products and service and are a pleasure to work with.

I had the most wonderful experience with Rhian and the whole team at Northwest Comfort Systems! I have been using them for years on maintenance and repairs for my old gas furnace that I could not afford to replace. I finally replaced it and my new furnace is quiet, affordable and a dream come true! Thank you for your years of service to me and my family. So grateful for all your help!,,,

Russ always does an outstanding job!!

This company is fantastic! Great customer service, on time, very reasonably priced. Couldn't be happier! Definitely recommend.

Fabulous and trustworthy company. I won’t call anyone else!

Russ is the man he knows what he's doing my husband and I are very pleased

Answered early in the morning (before 7). Called me and explained what was going on. Super kind and helpful!!

Our a/c was not working but Russ found it right away

Russ is thorough and professional and personable

We have relied on City Energy for many years to inspect and maintain our furnace.

Very fast to serve. In less than 3 hours someone came to my house to see the problem.
Lot of experience.

You want great work and excellent products (tran furnaces) Go to City energy systems

Getting a new heating system was easy and pretty quick. The work was done well and the price was reasonable

Russ is great, he is thoroughly and cares about the customer and equipment. Thank you