HVAC reviews in Auburn, Washington

Installed a new Coleman gas furnace. Very patient, polite, and professional. During and after installation everything was explained and all my questions answered.
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I’ve been using Northwest Comfort Systems for 15 years. Always friendly service, clear explanations, and easy to work with—Larry, Rhian, and Mike are all great. Highly recommend!

I called Northwest Comfort Systems well in advance and was told that they did not have any availability other than being on "stand by" for three days on a Wednesday, Thursday and Friday. I never received a visit let alone a phone call. Due to the terrible customer service and wasting my time, even if they do have an available slot for a future appointment, I will not be choosing this business for my heating, or cooling needs due to this poor experience. I do not recommend.

Rhian helped us so much! I was having trouble getting my furnace’s fan to turn on this summer. I have previously been able to circulate the air throughout the house (forced air) for 6 summers. They had installed my furnace back in 2015, and I’m happy I’ve just called the number for NWCS stuck to it for service. It ended up being a dud thermostat, which Rhian had troubleshooted and then replaced. What a relief during another hot spell in Seattle! Thank you!

Rhian was very competent and informative. He was thorough and efficient. He explained very well our situation and what needed to be done. He took care of our system and left me prepared to use it knowledgeably.

Larry came to service the furnace in a home we just moved into. We used Northwest Comfort systems in the past and were happy with their work. Larry told me I needed a new furnace because the heat exchange unit was cracked and using the furnace in such condition would be dangerous due to carbon monoxide emissions. He sent us a quote for the job. I also had a 2nd quote from another vendor who found no problem with the heat exchange units. I had another independent inspector look at the furnance who also found no problems. The 2nd company installed a new furnace for us after going without heat for ten days. This company left me with the three heat exchange units from the old furnace They did not show any cracks. I still have these in my possession. I suggest that you get a 2nd opinion if Larry suggests a new furnace based upon a heat exchange unit crack.

I needed to have my heating system upgraded. I had them Install a Coleman 96% 2-stage variable speed with a new Honeywell Filter.

Northwest Comfort Systems is a very professional company and I am very pleased with the overall experience. I would highly reccoment this company for any of your heating or air conditioning needs.

Very happy with the service we received from Larry and Rhian at Northwest Comfort Systems. Our furnace quit working the first weekend we received snow. (of course it had to be THAT weekend!) Larry came over and kindly explained in detail what needed to be done and what furnace he would recommend. A few days later Rhian came over and installed the new furnace and brought a couple other things up to code. He was very professional and made sure I understood all the details about the new thermostat before he left. If you’re looking for great service at a good price give them a call!

When we moved in to our house three years ago the furnace and AC unit hadn't been serviced in quite some time and had a bunch of issues including that part of it caught fire two days after we moved in. They came out and got us up and running within a matter of days. In the years since, we've had them out each year for regular maintenance and we've been beyond thrilled with how friendly, knowledgeable, and responsive all the employees are. They have a customer for life in us and we just can't recommend them highly enough.

I appreciate Northwest Comfort Systems very much. We got a wonderful new furnace and Rhian and Marcus did a great job. They were very professional and answered all my questions. Rhian is very knowledgable and gave me all the instruction and information I needed to understand the options, best choices, and how to use the new furnace. They were very kind and easy to work with. Thank you!

Always professional, high quality work! The office and the technicians are friendly and reliable. I hired NWComfort Systems to install a new furnace several years ago, add a brand new AC system in 2020, and to do a tune up/inspection today on furnace and AC. Rhian takes time to answer Qs and explain how to operate Thermostat easily and efficiently.

We asked NW Comfort Systems to install an HVAC system in our new home. Why? Because in our old home when Mike (their tech), responded to three separate emergency calls, he took the time to explain the causes and how I as the home owner could fix the problems if they reoccurred. Mike is a teacher. He enjoys sharing his knowledge.

We knew a new system would be expensive and wanted someone we could trust to do the work. We knew Mike and we trusted him! We are very pleased with the results!

NW Comfort was great! They installed a new heat pump system and even though there was a manufacturers defect they immediately found another unit, came back a couple of days later, replaced it, ran full systems checks, and we're good to go with no problems. They're friendly, reliable, and took great care of us. We'd recommend them to anyone. Thanks so much!

Rhian installed our furnace 7 years ago, and City permit inspector said it was one of the cleanest and most complete installs he'd seen. Today's service included a bunch of questions from me planning ahead down the line for heat pumps and he shared tons of education about future Washington trends, how to best site the equipment, and evaluated our power panel. He made sure I was aware of all code and best practices - even if we didn't go with them. Even small details like talking about routing the water discharge where it wouldn't stain our patio.

He didn't do a formal quote as we hadn't requested it, but his guess ballpark for a heat pump was about the same as another company quoted several years ago. (We won't hold him to it, we just wanted a range to start planning ahead.)

He also verified around the house for gas leaks and carbon monoxide, including checking fittings on equipment they hadn't even installed.

NW Comfort Systems installed a new furnace, new thermostat, re-piped the gas line to bring it into code and repaired/replaced the furnace and water heater vents all in one day. The work is beautiful and now the house is up to code. They also taught me how to get the most out of my new system. Now the house is toasty warm and I am one satisfied customer.

I had Northwest Comfort System service and maintain my forced air furnace several times and then install a new unit. They are quick and professional, give clear explanations and a fair price. When I had urgent needs, they found a way to be there for me. I plan to use them again for my new home.

I've had NW Comfort Systems help keep my furnace in shape for about five years, and have always appreciated them. This last week, had them install a heat pump / tankless water heater at my house. Before the job began, Mike came over and walked through the space, talked over what I needed with me, and measured everything out. Then during the installation, Mike, Rhian, and Keenan were extremely professional and awesome to work with. They kept in communication with me throughout, made sure everything fit great and that I knew how all the systems worked, and even cleaned up afterward. I can't say enough good things! NW Comfort Systems is absolutely worth your time if you want someone who is reliable, cares about doing quality work, and making sure you have a good fit for your needs.

We lucked out that the previous owner of our home used NW Comfort Systems to install a new furnace in 2017. Rhian was not only on time and very professional, he also took the time to explain why the part in our furnace failed to avoid future issue. I learned more about our furnace in the hour he was here than I had in my whole life! Great price and we felt very well taken care of by this company. We will never go anywhere else!

Rhian was great to work with! He's super knowledgeable, professional, informative, friendly and all around a really nice guy that seems to really know his trade. He gave us the information we needed to make the right decision for our situation. We will definitely call NW Comfort Systems again next time our furnace needs servicing.

I had to have my furnace replaced on Christmas Eve. Rhian and his colleague showed up and went the extra mile to get it installed quickly and properly!! Kudos to them for making sure that my family had heat for the holidays!! Highly recommend NW Comfort systems. I've been using them for years and they provide great service!!

I had a great service from Northwest Comfort Systems. They installed my furnace 9 years ago and it still works well. When it stopped working recently, I called them and they sent a technician the next day. The technician, Mike, was very professional and friendly. He fixed the problem quickly and also taught me how to maintain my heating unit. He was very knowledgeable and helpful. I highly recommend this company for anyone who needs heating services. They are reliable, efficient, and courteous. I give them 10 out of 5!!!