HVAC reviews in Bremerton, Washington

Didn't have a good experience with my repair. Spent over 3k in the winter for a repair. They needed warm weather to see if pressures on both sides were normal. Came back out this past week and it's not right. Now they want another 2k to try and fix it yet again. Spoke with service manager who had nothing to offer but sorry if you feel like you didn't get your money's worth. We already paid for a complete day of work and now you want us to pay again and if it's not what you think this time then pay again . Um no. I would hope you would work with your customer more than this. You installed this system when new and have been out when needed a few times. I didn't ask you to do it for free but you absolutely offered nothing. I already prepaid for a service before winter which is not happening now. I will find a different company and purchase a new system when this stops working completely. I would avoid this company. Zero integrity on warrenty or customer service from manager. I've had this system for 20 years so long time customer until this...

Jim was very knowledgeable, and he explained everything as he worked. Jim was very thorough cleaning the system, (it's the best cleaning that the system has ever had). We definitely would recommend Advanced Heating to our friends and family.

Called the office number listed on their site to try to arrange a quote for a heat pump installation. Apparently it was after they were closed; however, instead of getting an automated message telling me their office was closed, I was seemingly forwarded to their emergency number. I spoke to someone (the connection was awful and I could hardly hear them) and left a message. It's been over a week and no one ever returned the call.

I recently had Advanced Heating & Cooling do an annual check up on my home's older, gas furnace. The two technicians who did the work, Sean and Gavin, were very professional. They arrived early and did their jobs efficiently & thoroughly. I have used Advanced Heating & Cooling over the years for all of our furnace maintenance and repairs. I have always been satisfied with their service. I would definitely recommend this company to a friend, if asked.

Dom came and fixed my AC this summer. We would have melted without his help. These guys couldn’t have been more appreciative!

Dominic was great and took care of our heater when it went out. Definitely recommend Advanced Heating and Cooling

Worst contractor experience that I have ever had. Replaced my gas, forced air system that was having problems with a higher efficiency system.
Day 1: only sent 1 technician for tear out. After 2 hrs of work (and rendering system unusable), he stated that he had to go back to the shop for parts. 3 hrs later, I called the shop wondering if he was returning…. Was informed that he was not returning, and they were not going to be back at my house for 2 days. Leaving me without heat, in November, during that time.
Day 3: 2 technicians returned to “complete” the install. Punched multiple holes in wall for electrical, then proceeded to have loose wire tuning directly through said holes to the system with no conduit, and not per electrical code. For the water condensation line, rather than run a 6 foot gravity line through the outside wall, installed an electrical pump system, because it was “faster” for the technician. During the process, they unplugged other critical items from the electrical outlet to power the new pump. Ventilation lines extended 6 feet into garage space rather than keeping tight to the system, again because it was “easier” for the technicians.
I submitted all of these issues, and more, in writing to the company, refusing to make full payment until the punch list of issues was completed. And then received no response for 30 days, until I received a call from their billing.
I cannot, and will not, recommend this company to anyone looking to repair/replace their heating system.

A Great company to work with.. Always on time and Andy the technician is the best, very professional. He explains the why's and what's and how's of everything that needs to be done... You won't go wrong using this company...

Jim Rogers did a great job! He explained required services step by step.Repairs wete performed and HVAC system is running properly.
Thank you, Jim, for a "job well done".

Charles answered the call on a Sunday, showed up and got our AC running again. Now we're somewhere over the rainbow.

Everyone we dealt with (sales, scheduler, installation team) were courteous, friendly, and professional. Communications were excellent throughout. Installation team arrived on time, kept us appraised as to the status of the job, laid down drop cloths to protect our carpet, worked hard through two days of installation, completed the job on time, and cleaned up after the work was done. Excellent work from start to finish.

My furnace quit blowing warm air, and Charles came to diagnose and quickly found the issue. He ran back to the shop for a part to fix it same day, and performed a maintenance for me all in the same visit. Seemed knowledgeable, professional, and answered all my questions about the work. This was my first experience with Advanced and I’ll definitely be using them again.

Dominic & Sean was very professional. Took care of everything needed and went above and beyond. Went over everything done with great detail and educated me on how to maintain my system properly. I also have to give thanks to the ladies answering the phone, Rebecca and Lauren (hope I got that right). Both of them were amazing, professional and patient with me. I highly recommend Advanced Heating and Cooling. A very professional company.

I had a really good experience with Sean as my tech. He arrived quickly, he was transparent and was willing to explain everything, and he diagnosed my heating issue so fast. Why this is 3 stars is because of the price I paid for the heat sensor. I had no problem paying $265 for him to come out on a weekend, but paying $240 for a heat sensor was insane considering the literal exact same part is on Amazon for $12. It is a plug and play piece that took 2 minutes to install so no way the cost difference is for labor. Overall good experience with Sean, very much disliked the cost of the part. Takeaway: if a tech comes to my house and diagnoses something, regardless of trade, I’m researching the part/work
before I agree to pay for them to install it.

Andy was excellent in the job he did. Diagnostic and explanation to the cost of repair was perfect. I rate him 5 for excellence and job well done. Thank you!

Jim is one of the most helpful and kind technicians I’ve had the pleasure of working with at Advanced Heating. His extensive knowledge allows him to confidently answer nearly any question related to his work. It's clear that he takes pride in what he does, consistently going above and beyond to deliver exceptional service.

Sean arrived early for the service call and was friendly, clean and professional. Diagnosed the problem and got the furnace working in no time!

Advanced Heating and Cooling squeezed my home in on a Friday. They were so kind and friendly in the phone. Then technician Andy was prompt and knowledgeable. He walked me through everything and explained the plan. He did repairs and followed up with parts ordering etc. Overall great experience!

The technician, Andy did an excellent job. He was professional, polite, and answered my questions about my system. Advanced Heating and Cooling installed my heat pump in 2002 and they've been doing annual maintenance since then. I've had many different technicians during those 20+ years, and they've always been the best. I highly recommend Advanced Heating & Cooling.

We had such a great experience our AC went out and called and within 30 mins of the phone call we had someone come out to our house. He was able to fix what was needed and we have an older system I was worried we were gonna need to replace our central air. Thank goodness for Charles Huff with Advanced Heating & Cooling.

I will never use Advanced Heating again. I have never written a review, let alone a bad review, once in my life. I feel so strongly about this that I’m taking the time to warn others.

The tech came to our house for a routine maintenance, verbally provided some suggestions and said he would follow up, that some of our issues would probably be covered under warranty. Never heard back. In addition to the maintenance check that day, we were upsold a thermostat that was “on their summer sale” price for $500; just looked it up and found the same make/model for $148.

The tech then proceeded to install the wrong thermostat, a more expensive “wifi version” that was $700. When he was finished he went to my husband (when I was the one handling everything up to that point) to ask if we could just accept that he installed the wrong one and pay the additional expense, citing he had “already installed that one”. I told the tech no, but offered to accept IF they would meet me in the middle on pricing. He declined. When I said ok then we’ll take the cheaper one, he gave a heavy sigh and said ok I guess I’ll take it out and install the other one.

In total, we paid $800 that day.

Once the new thermostat was in, we started having problems with it not following the schedule we programmed. I waited a few weeks to see if I could adjust settings and get it working properly. It did not.

I called them back, told them the issue and they sent out the same tech from the first visit. Again, lackluster attitude but agreed to install a new one.

I realized the next day this thermostat was having the same problems. I took multiple videos over two days to show that the settings weren’t matching the programming. I sent them two separate emails asking for help and expressing my frustration. They didn’t even bother to respond.

I work in a customer facing job and deal with HVAC vendors regularly. This was by far the worst company I’ve ever dealt with, including the technicians attitude.

I would highly recommend anyone thinking about using this company to look at other pricing for equipment before agreeing to their pricing. It’s likely a rip off and won’t even work properly.