HVAC reviews in Kent, Washington

I'm so glad we chose Brush Heating and Cooling to install the mini-split A.C system in our home! Cody and his crew were super responsive, answered all my questions with no problem, responding quickly when I had more questions. HIs crew was very respectful of our home, and all of them were very friendly. I am very happy with the quality of the work and would highly recommend Brush Heating and Cooling!

New owners suck and won’t honor what we paid for. They don’t care about keeping past customers. Will never do business with these people again. Going elsewhere. So not use this company

They were recommended to me by a very picky friend who I trust completely. Great communication and customer service. Honestly I was so comfortable and confident in them, I didn't even get other estimates. So glad I chose them. The install was great and James even came by after the electricians did their work just to make sure it was all good. I feel like I found a great partner for maintenance and future needs.

Cody was great to work with. He came by twice to determine exactly what our house needed. He was very thorough and professional and knowledgeable. he was very reaching by email and text, no matter what time of the day. His prices were very reasonable. The day of install went flawlessly. They were efficient and clean and finished a day early. Since having the mitsubishi mini-splits installed, our formal living room and main bedrooms are so much more comfortable. We are extremely grateful for Cody and his team. We would absolutely use them again and would refer and of our friends and family to use them. Could not be more pleases with brush heating. 5 stars!!!

Cody and his team did a great job. He took his time to advise us on the best option for our home. They were courteous, professional, and clean. They finished the installation within a week of first contact. I would hire these guys again without hesitation. Best of all, they left our house cleaner than when they arrived. Please hire local when you can.

New owner does not honor manufacturer warranty. We had a 20K HVAC system installed by Cody in 2023. He did an excellent job.
The furnace recently stopped working and has a 10 year parts warranty with the manufacturer, but the warranty request has to be submitted by the licensed installer to the manufacturer. The new owner is not honoring that warranty. We hired Puyallup Heating and Cooling to do the repair and will no longer be using Brush Heating and Plumbing.

Avoid

Jesse did a great job was on time very professional

They abandoned me after initial installation of new units. The unit has been just over one year. They don't even tell me what is the reason for not servicing my unit. They won't come to check when something is wrong with unit. It is very fishy and unprofessional.

I have been working with Performance Mechanical for over 20 years. They have been incredible to work with, very professional, responsive, great customer service and their technicians are highly qualified. Highly recommend using them.

So, I’m not alone, these folks are a menace on the road! I hope performance mechanical has good insurance! Truck 128 was driving erratically going north from Highway 16 on to I5, making rude hand gestures the entire time! Maybe this company should try some driver’s training out before its drivers cause a crash.

I've been working with Jennifer H. for the past 5 years and she has been nothing but a pleasure to work with. She is very transparent and knows HVAC needs better than most. If I've ever ran into to issues, Jennifer is my go-to professional. David Penhollow - Ironwood Commercial Real Estate

I originally contacted Brennan Heating to repair a furnace at my Dance Studio. They referred me to Performance Mechanical. When I called and spoke to Stephanie she confirmed that the price to have someone come out and look at the unit would be 125.00 an hour plus a $50.00 “truck fee” I repeated that it would be $175.00 to have someone come out and look at the furnace. She again confirmed this would be the price. I was delighted that a repairman could be out within a half hour and he did arrive within the promised time about 1:30PM. I checked with him about 1:45 and he said it was the pilot light and instructed me on how it could be relit in the future. He said there was a slight draft that he suspected was blowing it out and since the unit was quite old he was not familiar with how to increase the flame. He was going to call an associate to see if there was a way to increase it. Since it appeared that everything was completed or would be shortly I left to attend a meeting. Shortly after 3:00 I received a message from my employee that he charged us $407.00!!!! The invoice was for 2;5 hours and some part that he told her was $20.00 (Not itemized on the statement) He explained that the extra was for “travel time”. If this is true what is the “TRUCK CHARGE”. I feel this is HIGHLY UNETHICAL!!! How do they get off charging more than double what they quoted. DON’T GO TO THIS DISHONEST COMPANY1111

I am not a customer of theirs but one of their drivers on 9/28/18 driving car #125 tried to run me off the road for merging in front of him on a two lane road turning into a single lane. It was absolutely uncalled for and not only unprofessional but illegal and extremely dangerous. Was luckily able to snap photos and a short video which was sent to Seattle PD but this was absolutely dangerous and this driver should not be on the road for this company. I hope this company takes responsibility for their drivers actions before more lives are put at risk. It’s unfortunate that someone decided to use an aggressive driving strategy while school buses were in use putting the life of our youth in danger. What poor judgement to reflect on Performance Mechanical Group. Wishing them the best for improvement on their public safety rules because at the current standard, it puts our families and youth at risk.

I've worked with numerous HVAC companies in the area, and Performance Mechanical consistently has the best pricing, very responsive service department, and just generally great customer service. I'd highly recommend them if you are in need of routine HVAC maintenance or quotes for new mechanical installs.

I called them for a refrigerator repair and the costs seemed excessive for the work done. The initial visit cost $400 and 2 weeks later they were back with the part and that was $828 additional!! I keep asking them to have a supervisor who is familiar with refrigeration to check if this is correct, based on the repair done. They have answered by saying that they will take of one hour of labor. I will never use them again, please make sure you are clear on costs before your use this company or I would suggest using another company.

I have used Performance for 25 years and they are fair, honest and a great team to work with. They are always able to get to our issues the same day and pricing is very competitive. I highly recommend Performance Mechanical to anyone in the commercial real estate industry.

I was driving south on I5, when one of there employees was tailgating my car in one of there work vans. I had two cars in front of me and couldn’t go any faster. When it was clean to move out of his way, he proceeded to flip me off when he passed. Very unprofessional. Cannot recommend this company if they employ people like this.

Our business used Performance Mechanical Group for a freezing problem our HVAC has had before. The HVAC repairman took an excessive amount of time to defrost the unit and then charged us for 45 minutes of travel time at $155 an hour. There was no prior agreement to pay for an HVAC technician's travel time. They also recommended "repairs" including replacing a compressor that we had fully replaced within the last 12 months.

When we complained, Caleb Miller, wrote back:

"We were able to verify from our technicians' GP records that they began traveling to this location just before 11:00 am, arriving shortly after 11:45 am. They were then on-site until just before 3:00 pm. Service calls include the travel time to and from the location, so the 4 hours of labor listed on this invoice look to be legitimate."

I would never use this company again. They appear to engage in excessive and unwarranted charges. The poor customer service from Mr. Miller was disappointing.

Good company!!!!

Great costumer service , quality work.