HVAC reviews in Kirkland, Washington

Brandon, the technician, was excellent—he explained my unit clearly and was very polite. The only issues I experienced were some misinformation about my account and the lack of communication regarding the appointment. I was told someone would reach out the night before with my time slot, but that never happened. I had to call in myself to confirm that someone would be coming out few times on the day of appointment.

Cardinal came out to service our furnace. It did a thorough job inspecting furnace calling trane for tech-support to help resolve the problem. We still have a couple popping noises when the burners first fire up but trane doesn’t think of a problem.

Cardinal was able to come out the same day to diagnose and fix our furnace that went out on a chilly winter day. Great service, reasonable price.

Eric did an excellent job replacing unreliable wiring and an ancient pump. Great job!

Got and received a competitive quote from the Cardinal team. Their salesman, Josh, was a former technician who knew what he was talking about in and out. Would highly recommend cardinal for anyone’s hvac needs.

Excellent Heating Technician, and team leader on my project! In addition, he provided excellent customer service, clear explanations and understandable recommendations.

We recently purchased a very old home, over 130 years old, and worked with Cardinal HVAC for our installation. Luis and Luis were our technicians and installers, and they were absolutely fabulous. They arrived on time, communicated clearly, worked efficiently, and kept our home clean and well cared for throughout the process. They were also incredibly friendly, which made the experience even better.

Josh, who managed our sales, was equally outstanding. He was responsive, helpful, and willing to answer questions even during off hours. His follow-up has been exceptional. Three months after our install, he continues to check in to ensure our system is working perfectly and that we have no concerns.

I highly recommend Cardinal HVAC. Their professionalism, communication, and customer care are second to none.

Garrett was great. On time, efficient, friendly and expert. We have a fairly complex heating/boiler system and he did all that needed to be done to keep our 35+ year boiler operating in top condition!

Update: Cardinal corrected the problem and was easy to work with.

Original:
Cardinal Heating and Air endangered my family and me by installing a dedicated downflow gas furnace in a horizontal position, an installation position that is not
approved by the manufacturer for my furnace model, creating a situation that can lead to carbon monoxide leaks and fire hazards. When this was discovered by another HVAC company, Cardinal acknowledged the mistake and then stopped returning my phone calls about correcting the situation. Use a different HVAC company if you want appliances installed safely in your home.

William did an amazing job. Respectful of the property and created a game plan going forward for a faulty compressor and got the wine room AC back to its correct temperature. Really appreciate their great attitude

Jorge and Long were professional, efficient and were incredibly patient and honest with understanding the complex boiler system in my house. I would 10/10 recommend Cardinal Heating to anyone who is looking for help with their boiler system.

Read the fine print. The online ad says they will come out and diagnose the problem and then fix it for 149. When i called in to schedule an appointment i was told there is a dispatch fee of 120 and its 248 an
Hour for every hour after the first hour. I get they have to make money but at least be forthcoming in the ad.

Not the experience nor partnership I was hoping for.

I have 2 rentals homes next door to each other. One had a malfunctioning AC while the other had no AC. Cardinal gave me a decent deal on moving one home from AC to a heat pump and then upsold me to install a net new heat pump on the 2nd home. As expected, Cardinal came in an completed the replacement AC job in a couple of days.

However, the new installation was/is a nightmare. They were to install a heat pump unit outside, a head unit indoors, and drop a new dedicated circuit to the electrical panel.

Trip #1 &#2 (In July) - They took two trips to complete the installation only find that they system was not working. I was told there was likely an issue with electrical board in the head unit. They wanted to get one from the manufacturer. I waited for 2 weeks w/o any communications and decided to call. I couldn't understand how I was buying a new unit that already needed to be fixed, and I gave them that feedback.

Trip #3 - Cardinal agreed and brought a new outdoor unit and replaced it but the problem was with the head unit, I thought. Well, that didn't fix things. They knew it was not resolved so I waited about a week and heard nothing. So, I called to ask what was going on. They said they would get someone out to fix it immediately.

Trip #4 - New installer, who had never been on the job, came out. They observed the system but did nothing. Again, I called to inquire what was going on. They said they needed a new head unit, and they were going to send an installer and an electrician. They told me that they recently had turnover with their schedulers.

Trip #5 - Head unit is replaced, and the electrician finds that they installed the wrong kind of electrical line for the system. The electrician fixes the electrical line and mentions to my tenant that it was probably the reason for the system being messed up to begin with. Cardinal leaves with the unit running and says we should leave it running for 24 hours. Well, the breaker tripped about 2 hours later and it subsequently keeps tripping.

Yet again, I called to escalate the issue. Honestly, at this point, I don't have faith in the system, nor the work done. I politely asked for the system to be removed from my home. I was escalated to the general manager. I received a call back in a couple of hours from him. He wanted to send someone out again. I don't think I'm being unreasonable when I tell him that I don't have faith in the system and the challenges I've had. He seemed to not be aware of all the trips and communications so he said he would investigate it and get back to me. That was over 2 weeks ago, and he's failed to return my calls. In fact, I've called at least 4-5 times over this whole span and have spoken to folks in the call center and asked for a manager or supervisor to call me only receive no communications. I am mindful, that this isn't a great situation and the folks I talk to aren't necessarily responsible so in each call I'm polite and courteous.

I have no issues paying for the system of 1st home, but I've already been invoiced for both homes. So now I have a Cardinal system in my rental that absolutely is not working and now they ignore my calls. I am not a fan of leaving negative feedback online but at this point, I am not sure how to be heard by the company.

The people that came to seem were very cordial and respectful. However, I got a second opinion and when doing so found that my refrigeration unit had not been cleaned after I had paid for Cardinal to do it. Also, they recommended that my 12 year-old furnace and refrigeration Unit should be replaced. The company that gave me a second opinion told me that my unit should have 18 to 20 years worth of use. So I had a disappointing experience.

Michael did an excellent job educating me on our system and answering all of my questions, additionally he helped me setup our Honeywell App/ mobile device, and consulted on all the mid year maintenance we should be aware of. He explained exactly what he would be doing today and discussed the findings/next steps. A boiler and radiant heating specialist will be scheduled to do the annual checkup for the rest of our house heating needs. Additionally, a team will come to adjust the outside condenser pad as its settled a bit since initial installation.

Jorge and Reggie were knowledgeable and professional. Most importantly, they didn’t try to upsell me on thousands of dollars of unnecessary repairs like many boiler technicians do. Recommended.

Vitali was AWESOME. He took the time to diagnose the problem, called tech support, gave me options (with costs). This was the best service I have experienced.

Installed a unit that was too big, too loud, and wouldn’t integrate with my existing thermostat. Ruined ceiling paint and I had to repeatedly insist things be aligned, consistently-spaced, and centered. Dragged their feet on follow-up work for more than 6 months. Nightmare continues.

As usual, service with Cardinal was excellent. Brandon tested out our system and showed us some tricks for adjusting our thermostat. Who knew that you had to remove the battery to adjust the date and time?

Luis is the best!!! He let's me know when he's arriving, what service he will be giving, & he is attentive to my questions & requests. He is kind & very considerate also. What more could you ask?

Kenny was fantastic. He arrived on time and was very thorough. Most importantly, he was honest about what work may or may not be needed and what was most important to do in the moment. I wish I could request him every time! He even took a photo of our rusted coils.