Home Services reviews in Lynnwood, Washington

The team does an excellent job job every week! Love them!

Great service and communication! Received reminder texts and cleaners arrived on time. Had a wonderful, sweet team of Claudia and Ana who worked hard, were friendly and wonderful! Received a follow up phone call about the service and final cost. Everything was excellent and now I’m signed up for monthly cleaning sessions...yea! Highly recommend! I previously used a different company and they were always late or never showed up so Molly Maids was a refreshing change! Very professional!!

I have been a Molly Maids customer for over a year and have been very happy with them. The ladies are always pleasant and very hard workers. They zoom around and in less than an hour my whole apartment is clean and shiny. The office staff is very easy to deal with and always responsive to any requirements or requests. I plan to continue as a Molly Maids customer for a long time and highly recommend them to anyone who is looking for good quality and reasonable rates.

Maylin and Sandra did a beautiful job cleaning my apartment this morning! These lovely ladies went above and beyond. Hardworking, kind, and amazing at their job. 5 stars, thank you!

We have had Molly Maid cleaning our house every month for about a year now. The quality of work they can do in 2 hours is incredible! I highly recommend their services! The ladies are super nice and work hard to get our home sparkling clean. The best is the vacuum lines on the carpet and couch, truly satisfying to come home to. They also go above and beyond- ex. cleaning the outside of our shampoo bottles that have dried residue! They are so amazing. You will not be disappointed!

This is a strong reliable service that I would very much recommend! The 2 team cleaner approach is great and they are friendly and efficient! Thank you!

I’ve been using Molly Maid for regular house cleanings 3 months now and it’s been so wonderful. Claudia and Ana do very good work and do it quite efficiently. In under two hours they really get the whole house sparkling. The bed making is my favorite part, tightly made and so luxurious. They are always on time and the communication from the coordinator is great.

In the past I did a move clean and it was the BEST investment I ever made to get all my apartment deposit back and save my own exhaustion levels after moving.

After five months of service with Molly Maid, I made the decision to end my contract due to serious frustrations with the new management. When the company transitioned to new ownership, several changes were implemented without any prior communication. This lack of transparency was both unprofessional and disappointing.

Security:

The first major issue occurred when new management sent a different cleaning team to my home without informing me. I had specifically requested a regular team because I have two large friendly dogs who get very excited around new people. Having a consistent team helped reduce their excitement and made it easier for the cleaners to work. When I asked why my regular team wasn’t sent and why I wasn’t informed about the change, I was told, "Oh, we didn’t know that was important to you." While they eventually adjusted and allowed my regular team to return, this incident highlighted a lack of communication and consideration. For security reasons, I believe it is essential for any service company to inform clients about who will be entering their homes. This was the first notable shift in communication and quality of service under the new management, raising significant concerns.

Service Agreements:

Another frustrating change was the sudden removal of services that had been agreed upon under the previous management. These services were part of my original agreement but were quietly discontinued. When I inquired about this, I was met with dismissive responses like, "We simply don’t offer that," or, "There’s no record from the previous management that you would receive that." These responses demonstrated a complete lack of accountability and respect for prior agreements.

Rate Changes & Unprofessionalism:

During my final call, I also learned for the first time that my fixed monthly rate—based on the number of services—was being replaced with an hourly rate and a price increase. This abrupt change felt unfair, especially since it reduced the value I was receiving for my money. When I questioned the manager about this shift and the terms of my previous agreement, I was told to cancel my service if I wasn’t satisfied. Such disregard for client concerns is unacceptable.

Exceptional Cleaning Team:

Despite these issues with management, I want to emphasize how wonderful my regular cleaning team was. The ladies who came to my home consistently provided exceptional service. They were professional, kind, and incredibly thorough. Their attention to detail and care for my home were unmatched. They also went above and beyond to accommodate my two large, excitable dogs, quickly establishing a rapport that made each cleaning session stress-free for everyone. Their dedication and hard work were truly the highlight of my experience with Molly Maid. I only wish the management’s communication and professionalism matched the quality of their work.

While price matters, quality and transparency matter more. I’m happy to pay for excellent service, but I won’t pay more for less. This experience with management overshadowed the incredible work of the cleaning staff.

Unfortunately, the disconnect between the management’s poor communication and the cleaners’ excellent service left me unable to continue as a client. It’s clear that the new management does not prioritize customer satisfaction or honoring agreements.

If you’re considering Molly Maid, be aware of potential communication issues with management. While the cleaning teams are fantastic, the lack of professionalism at the top may lead to frustration and disappointment.

Team 4 has been doing our monthly housekeeping and have been excellent at what they do.

Efficient, pleasant staff. Each time I come home after Molly Maid has been, I think...Molly Made my Day. I like having a service with a company behind them. The company listens, and if Molly missed something, they are send her back to do it next day. If one of my team cannot come, they send a substitute. Not optimal because I like my own team, #15. So glad to have them. They like to fold my towels just so. We were lucky to keep them when we wanted to switch days. Such a positive change in my life to have Molly Maid.

I was so impressed with the level of detail and care that Maylin and Paula took when deep cleaning our home. So impressed that I'll be scheduling bi-weekly service moving forward. They took the time to clean areas, including door traps, under all beds cupboard fronts and bookshelves that have been neglected the last year. I couldn't be more grateful!

I love having Yessica as my homes lead cleaner. She and her team do a thorough job. And…she is great with my litttle doodle when he has to be there. Highly recommend!

Always appreciate the care the maids provide. House looks wonderful and the wood floors shine.

We have been very happy with Carla andAlma service. They have been cleaning my house for years.

Luz and Inez did a great job! Always professional and thorough house cleaning. Thank you!

Just had my first cleaning today and they did *such* a good job. Everything is clean, all my clutter is neatly organized, the cleaners (Team 9, Maylin and Paula) were both polite and friendly. I recommend them wholeheartedly to anyone in need of cleaning services.

They did an emergency same day service which was very much appreciated. They started with two cleaners then sent in two more cleaners. Towards the very end, I noticed a couple of women were getting tired so they tended to toss a couple item on the floor in a messy room rather than putting these items in shelves as I had requested. They did wash my dishes but said this was an exception because they never wash dishes. As this would be a regular need of emptying and filling dishwasher, and washing, drying and putting away dishes (that do not go into dishwasher), this would be a deterrent for me to hire them back. As for payment, There was some confusion as the cleaners did not tell their superiors that they received an extra $400+ from me.
Thankfully This issue was worked out quickly.
But I still hold some concern that I was asked to pay an additional $440+ dollars. Had I done that, it would have cost me over $1200.00 total.

Also, the head cleaner, whom I found to be wonderful as a person and cleaner, showed me what my total cost would be on her phone. When making the appt, I was told I could pay cash. I asked the head cleaner if this was the total for the day, and was told yes. Unfortunately and unbeknownst to me, this was the amount for the first two cleaners who came in and stayed 4-1/2 To 5 hours. Evidently it did not include the 2nd team of two cleaners who were there for a shorter amount of time. I gave them more than double what they said I owed - for a team of four cleaners. I asked for a receipt and understood I’d receive one later.
Instead I received a phonecall requesting over $400 more. When I told the admin on phone that I paid $800 already, she did not know this, actyy italy was quite surprised and said she would talk to the cleaners. She called me back and said the cleaners did tell her they were paid $800 cash. The admin told me that when they had met that morning no one had mentioned this.

I was told this was why they don’t take cash, and this was the first time they did a same day emergency cleaning and first time they had taken a cash payment. I realize there can be errors, and for me it is how the company works it out rather than the error. These cleaners cleaned beautifully, and my home was a truly big mess. I so appreciated all they did for me! They really did clean very well. I really appreciated them, their strong work ethic and accommodating me within the same day.

Although by their calculations, I still owed $40 dollars, they waived the $40 for the misunderstanding and inconvenience. I appreciated this.

I’m still deciding if I will call them for a routine monthly clean as there are things I would want cleaned..ie; dishes, that they do not do.

The cleaners were great. Not sure about the communication or lack thereof.

Alma has been cleaning our home for years. She’s always pleasant and always does an incredible job.

Team 4 always do a fantastic job. Very professional, polite, respectful and on time! Highly rate them both'

So detail oriented, so friendly and professional! Helping us get out of a cleaning funk by coming biweekly. Thanks Molly Maid!

We have been using MM services at our business in Lynnwood for a year now, twice a month. What a great service that is very cost effective.