Reviews of local pros in Spanaway, Washington

We bought a house and wanted to have our furnace checked. We got Bill Thurman's name from our real estate agent. Bill and Brian came right over, checked it out and declared our furnace in fine shape. I asked about having some gas lines run to our kitchen, laundry and fireplace. He gave us a reasonable quote and got right to it. Now we're cooking with gas and thinking about adding air conditioning next spring. Bill and his team are true pros! Thanks!

Called Bill for repairs on my furnace. Instead he gave me directions over the phone on how to fix it. (I’m a DIY kinda guy) He even ordered the part for me, paid for it. I picked it up and installed myself. He also hasn’t allowed me to pay for the part either....Who does that?!
This guy is awesome!
Bill, I can’t thank you enough.

I called Thurman's to ask if they had a part that I felt I needed to get my furnace up and running. The gentleman that I spoke to on the phone took the time out to explain to me that I didn't need to spend money on the part and let me know what the most common cause for the issue my furnace was having. He walked me though, on the phone, what to do and how to fix the issue. He took the time out to help me fix an issue and save me a bunch of money on something that was VERY easy to fix!

Called this morning. Discussed the issues I was having with my furnace. Said he was booked for the day but would try to fit me in. Called me a few hours later. Said he was a few minutes away. Showed up had the issue figured out within just a few minutes. I thought the part was kind of pricey but it is what it is. Work was fast. Furnace works great now. To a couple of the other reviewers. #1. teach your kids how to pee in a toilet. #2. It's hard to work and talk at the same time when your holding a phone. 😁. Thanks guys for the job well done.

Bill came out same day to fix our heater which broke right before the cold snap was supposed to hit. He was kind, efficient and very knowledgeable. I highly recommend this company!

I guess the work was good. The furnace works now. The gentleman spent about 45 minutes here and charged me $300.00
To change out a $7.00 part. He told me the part was $96.00. That's quite a mark up. Maybe he should try a different supplier....... meanwhile he has contacted me and offered to refund the $96.00.
I will gladly change the review after.

All said and done. He did refund me for the part. We both apologized for the miss understanding. He did good work and in the end, for a reasonable price. I would definitely use Thurmans again.

Outstanding service. Great price and work was done efficiently and in a timely fashion. Great communication and very accommodating of our needs. Highly recommend Thurman’s Heating & Air

Experienced what I thought was going to be a late night emergency requiring someone to come in and charge whatever they wanted, but then I reached Thurman’s heating. The call was picked up almost immediately, and Bill walked me through the basics - asked me to look around and the most basic solution helped keep my baby girl and toddler warm tonight! Thank you so much for being patient with a layman like me. Your laugh in the end helped make MY night! I now know how to call if I have any serious emergencies in the future.

Our furnace was over 20 years old, it finally died and so we called Thurmans, talked to Bryan and he stopped by same day to give us an estimate. He returned to our home 3 days later, removed the old one and installed our new furnace on a Sunday. Yes, SUNDAY! Amazing work, I’m very happy and highly recommend. Paula

Came to my house after another company did unnecessary work on my furnace that stopped working during a freezing night. After I lost nearly a thousand dollars on unnecessary simple “repairs” that ended in the furnace still not turning on and outrageous quotes for replacement, I called Thurman’s heating and air. They came and explained how even though my furnace is old, it is still in perfect working order and taught me how to fix the problem when freezing temps occur again. The other company’s interventions were overpriced and unnecessary. Thurman’s heating and air is a genuine and honest company that did not take advantage of a desperate woman in a freezing home and even taught me how to fix the problem so I don’t freeze again and save myself a service call. Very kind smile and honest. For ANY future HVAC issues, I will not hesitate to use this company again. Highly recommend!

Wonderful experience with Brian and Sean on Tuesday January 6 2026! Very knowledgeable , helpful , patient . We were very impressed! Thank you Brian and Sean Ali and Ken Kenaston.

Yes we highly recommend Thurman’s!

Bill put in my Navien Radiant heat boiler for me about 7 years ago. I Have been having a few issues and he responds and helps in a very timely manner, honest way. I remember you telling me that you learned your trade in the Military. Thank you for your service, and Thank You for honesty! There are not to many Boiler guys left with "True Knowledge" This company is highly recommended!!!

Excellent service in replacing our furnace. Good communication with both the Head Office for booking, etc and with the team keeping me up to date as to progress.

I’d give 5 stars, but they ended up not needing to do anything, but nonetheless helpful. The service tech that came out was knowledgeable and gave me a better understanding of the issue and how I could alleviate it a bit myself

The technician Sam was very helpful. He showed us how to read a class since our system is over 20 years old and isn’t an lcd display. Looked at the mother board and seen some burn marks and said that needs to be replaced. He is very thorough and helpful.

The technician was wonderful and knowledgeable and friendly and did a great job. Very happy with the work thank you very much.

We had an issue with our furnace and made appointment with Mountain Heating & Cooling.
Technician Joshua arrived on time, identified the cause of issue and fixed it. He was knowledgeable and professional.

My heat wasn’t turning on and with the cold snap this week needed a quick service to stay warm at night. Mountain scheduled my appointment within 48 hours and the technician Sam was great, communicated his findings and suggestions, figured out the issue and replaced the part. Now my furnace will be ready for winter!

My service tech was amazing! I recently purchased my home and thought I had an HVAC system, which I do not. The service tech was so nice in explaining to me which type of heating system I have and how to properly maintenance it. I would use their service again! :)

A valve in our furnace failed after a power outage. Mountain Heating and Cooling was able to order and install the part within 2 business days. And, installed it on Christmas Eve. We were very appreciative of the speedy service. We now have HEAT for Christmas!!

The service was fast and professional. Our repair person took the time to explain what failed on our heater and the repairs that were made. Excellent customer service.