HVAC reviews in Spokane Valley, Washington

Extremely professional!! I highly recommend Tom. It’s so refreshing to do business with a company that actually cares and doesn’t treat you like just another customer. The receptionist was exceptional. From start to finish was perfect. Skip those big name companies and call Tom!

What a professional and trustworthy company. Randi was incredible. I called after our A/C went out and she was thoughtful enough to remind me of my home warranty and make sure that they were approved through that before sending someone out so as not to waste my money. Of the half a dozen places we called this was the only one that took that extra step even at the risk of losing the business which speaks volumes to their integrity.

I highly recommend Comfortable Solutions, Inc. for your HVAC needs. My furnace motor quit working during this recent cold snap. Their receptionist answered (yes that is correct, a real person answered the phone) and had Tom Collett call me. Tom and his brother squeezed me in between clients that day to diagnose my problem, ordered my new motor and installed it the next day. I spent just a little over 24 hours without my furnace. Responsive, professional, and quality work and great customer service describes Comfortable solutions perfectly.

I can’t say enough good things about this locally owned Spokane company. They came recommended to me by a friend and I used them twice back to back in preparation for a home sale inspection. Not only were they fast to schedule me & have reasonable prices; they do great work and are honest.
Support local Spokane and use them for your next HVAC need.

Randi, Tom and Austin were spot on with their service. Very professional!! Even with a already full schedule they made time to stop by and fix our A/C. At 7:30 pm in the evening !!! I definitely would recommend them to anyone that’s looking for a company that is dependable , knowledgeable, professional and most of all reasonable with their pricing. Thank you all again for keeping our house cool!!! God bless !!!

Eddie

Excellent service. They had our furnace replaced in record time. Professionals in every way. I will whole heartedly recommend them. Thank you to all involved.

Exceptional, high quality service blended with expert knowledge about furnace and fireplace. Very dependable - if they say it will get done, it gets done.Tom and Clinton go the extra mile to ensure every detail is attended to. This is the team to call!

This company did amazing. They installed two heating and ac units and a hot water tank. They were kind, on time and were very sweet to my super annoying animals!!! I would highly recommend them.

Tom with Comfortable Solutions is great! He explains and teaches about HVAC in such a way that it makes sense to your everyday person! Would highly recommend!

Tom is knowledgeable and takes his time to make sure he reviews all the options. He also takes the time to explain what concerns or issues he sees. He is also respectful of your home and takes precautions to keep everything clean.

Tom and his team came out to our building to service the 3 furnaces we have here. They did a wonderful job, were knowledgeable and the team was a joy to work with. Thank you for your work!

This heat wave has been bad. I like to keep the fan on to circulate the air since my house usually stays pretty cool. I kept hearing a high pitch sound coming from my furnace room. Tom came out the next day. I am so pleased with this company. He knew what the issue was right away. The price is very fair and the customer service is top notch! I will be using Comfortable Solutions from now on. They seem to actually care about their customers and that is rare now a days!

If you are looking for a honest HVAC company that's not in it only for the money Comfortable Solutions is the company for you!! I had heard amazing reviews from several friends about Comfortable Solutions but had never needed their services myself. When my Uncle was asking for recommendations for a good HVAC company for a 2nd quote on a new furnace due to a other well known company telling him he needed a all new furnace and the price being very high I told him to call Comfortable Solutions. Randi was able to get my Uncle scheduled the very next day. My Uncle called me crying while Tom, the owner, was still at his house. He was in tears over the fact that he just saved thousands of dollars because he did not need a new furnace and his furnace with the proper maintenance can still last him another 10 YEARS!! My uncle had called Comfortable Solutions for a quote on a new furnace and was ready to accept that fact that he needed one. Tom could have made thousands of dollars off my Uncle by giving him the quote and then installing it. Instead all my uncle was charged for was a diagnostic fee and 2 new filters!! His filters were clogged that was the only thing wrong. Comfortable Solutions thank you for being a honest reliable company!!!

So far this company has gone above and beyond to help my little family. The integrity of these folks has been incredible. We are so grateful and will always be using them in the future. Even the office manager that got my call was the sweetest person I've dealt with customer service wise. Nice to be seen as a human being, not just a customer. I wish I could give more stars. Great people.

Had Comfortable Solutions out for winter maintenance. Met with the owner, Tom, and his apprentice, Austin. They took time to clean everything down and were thorough with the initial inspection, plus changed the filter (let's face it, I'm sure most owners forget about it occasionally). Tom was super chill, informed me about issues that I had, and gave me options for solutions. Had a wonderful experience and signed up for biannual service in Spring and Winter at, what I felt, was a fair price.

Hot water heater wasn’t working more than 10 minutes, from the initial call to the install time it all took no longer than 48 hours the call was super easy to make and they were so understanding of my issue and price range. Tom really worked with me and the issues I was concerned with and I now can take the hottest showers for however long I would like! I definitely would go to this company for any other needs I might ever have and would give them 1000+ if I could! Thank you guys for your amazing work and for making my showers warm again

Randy came out to service my A/C after it started making noise. Same day service (even same morning if you can believe it!) I couldn’t be happier with the service I received and although it’s not a fun thing to spend money on, I feel about it. Now we are all fixed up and will be good to go for a while!

Tom, Randi, and the whole crew were awesome. I called them for a second opinion to assess my malfunctioning AC, and it was shocking how much more thorough and transparent they were. Rather than just checking my air filter and jumping to the conclusion that I was leaking refrigerant (like the first company did), Tom let me know that the radiator coils could be clogged as well, so he took the time to set up a monitor on my system to verify the cause of the issue. After determining that my ancient system was leaking refrigerant, they were able to get me scheduled in a week to get the new unit installed. Knowing it was going to be a hot week coming up, Tom was very generous and offered to try to get my system back up and running to get me by until the install. He went above and beyond and it sure made that week so much better for us as it was getting up to 85 degrees in the house with the AC out. They installed the new system last Friday and everything is working great. It's so much more quiet than my previous unit! My neighbor just had his AC system replaced a few weeks ago, and he thought the price seemed high and was curious what the cost was for me. To his great dismay, he was charged almost 3k more than me. I am really happy I went with Comfortable Solutions because they were trustworthy, they were thorough, they treated my situation with the urgency that I myself felt, they weren't outrageously expensive, they did a quality job, and they went above and beyond to help me out. I highly recommend them! Thank you so much Tom, Randi, and your whole crew!

These guys were great. In and out. Reasonable rates. Quality workmanship. Professional attitudes. They will be my go-to HVAC team for sure.

Tom came to our house with the one of his employees to service my very old furnace to ensure it’s ready for the season. They were on time, communicative and suggested some reasonable repairs. Will forever recommend and use comfortable solutions for our hvac needs!

We had a good experience with the team coming and installing our air conditioner and heat units. They put them exactly where I wanted them, told us how they work and just overall was great to have them in our home.

We had a hiccup with the bid but tom sorted that out with a quickness and was such a joy to meet and work with this company. We are overly thrilled about this team and now our 3 month old son is finally able to sleep through the night as it's getting colder.

Thank you for the hard work you did putting in our units.

If you are looking for a good company, go with Tom. He is amazing!