Appliance Repair reviews in Spokane, Washington

Highly recommend Jeffrey's for appliance repair. Specifically, my service technician, Keenen. When I called to set up the appointment, they were able to get me in the following week! Keenen showed up during the allotted appointment window and got straight to work. He came prepared with the necessary tools and replacement parts to fix my laundry dryer. He was professional and great to work with. Before replacing any part, he gave me an estimate on the spot so I knew what the cost would be upfront. Even after he addressed the main issue of a broken heating element, he also noticed and took the time to fix a known manufacturing issue with my dryer that caused unnecessary noise. He also fixed the top cover that wasn't closing shut completely. All-in-all, he did a fantastic job and exceed my expectations. Will definitely reach out to Jeffrey's again for future appliance repair.

tl;dr Highly recommend Jeffrey's for appliance service repair. Their techs do excellent work and go above and beyond to leave your equipment working better than before they arrived.

Jeffrey’s Appliance was great to work with! They helped us get our fridge up and running in no time. Our technician was Keenen and would 10 out of 10 recommend him. So polite, knowledgeable, and kept me informed the whole time.

Original Review: Terrible customer service! In April, we had an $800 repair on our refrigerator that went fairly smooth. When our dishwasher went out a month later, we went right back to them. They sent their service tech out to diagnose it within a week, but then we spent over 2 months between them and the manufacturer trying to resolve the issue. It came down to Jeffery's not asking for the correct part in the first place! Then after determining the correct part, they forgot to order it twice (guaranteeing that it was ordered the second time) resulting in rescheduling 2 repair appointments! Finally 3 weeks after getting the correct part information (2.5 months of having a broken dishwasher), it was fixed. The people in office are rude, place blame on others rather than helping, and overall are not customer service oriented. Both repairmen we had were very professional and clean in the home when diagnosing and fixing the appliances. After our dishwasher experience, I would NEVER voluntarily use them again! Unfortunately, the refrigerator fix only lasted just over 4 months, but their guarantee on service is only 90 days. Despite the terrible experience between the refrigerator issues with our dishwasher, they made no exceptions nor offered to make it right. I highly advise you look elsewhere and avoid Jeffrey's!

UPDATE: After this review, Jeffrey's did call and sent out a great technician (Brandon) who fixed our refrigerator and followed up to ensure it was working correctly. This was all free of charge. They did make it right on our repaired refrigerator.

My dishwasher wasn’t working so a technician came out to assess. After 2 weeks of hearing nothing, i called and to get an update. Nobody knew anything so i had to wait 2 days for a call back. I never got that call so i called and still nobody knew anything and was promised a call the next morning. Nobody called so i called later that day and was told i can set up an appointment. After an extra week if waiting, a new tech came out to replace the part but then informed me they ordered the wrong part. It has now been 2 weeks from that last tech visit and i have not heard anything from them. It has been almost 6 maybe 7 weeks now and still have no idea when my appliance will be fixed. The technicians and the office have zero communication so if you call for an update they will just tell you they don’t know whats going on.

Alexander arrived on time and ready to repair our Microwave oven. He was fast, efficient, respectful and was a quick study in figuring out a confusing arrangement of electronics. Jeffries Appliance is our go-to company.

I just have to thank lance for all his help. He saved me a hundreds of dollars and a couple of weeks of wait time to fix my washer.my panel got locked and would not let do anything. He looked it up online and told me how to unlock it.The store was closed when I pulled up and he opened it back up to help me. Other stores won't do that. I had to buy a lid lock to and they told me how to fix it myself saving me more time and money. They were so helpful and I'm so thankful. Best store ever

Just had my washer repaired by Jefferies, excellent service fast, friendly and very thorough!! First thought was the drain pump had gone bad but further investigation there was a huge clog in the drain hoses due to a rug losing it's backing during the wash. Saved me from purchasing a part I didn't 'need. Due to overwhelming calls the the service agent was late getting to my appointment but the front office and even the service agent kept in contact updating with arrival times which I really appreciate! Jeffries remains at the top of my call list when I need work done on my appliances.

I had Joseph out to sort some issues on a brand new induction range. Not only was he prompt, polite, and kept a tidy work area--in no time he found some settings that were misconfigured at the factory and he got my range up and working just as it should be. Nice guy, good troubleshooting skills, and quick service. You can't ask for much more than that.

My kitchen sink disposal stopped working. I phoned Jeffrey's and they sent two techs out that same day. The techs arrived on time, were very professional and very knowledgeable. They diagnosed and fixed the problem in about 5 minutes. Then they told me how to fix the problem myself if it happened again. The fee was very reasonable. I would recommend Jeffrey's to anyone!

The technician Jeffrey's sent out on the first visit, wasn't able to solve our frig problem. So, I requested another appointment. On the second visit, a very experienced & amiable technician was extremely thorough and was able to find the root cause of our problem. Jeffrey's did an AMAZING job of "service recovery" by only charging us for a 15-minute visit, though the technician spent much more time than that on fixing the problem. We are grateful to have a new water hose to the ice maker now. No more hazy, smelly ice!

We had an issue with our fridge that needed some work and help that was kind of an urgent issue. These guys were able to work some magic and make it happen, which was amazing. They had great communication, had dome some preliminary research on our project, and were able to complete it in an efficient amount of time. Simply superb all around. It's not often that places go above and beyond for customer service and just plain helping out someone but this is one of them. cant thank you all enough!!!

Jeffrey’s Appliance Service saved the day! Our Miele washer was broken for almost a year. Fred’s Appliance, where we bought it, was zero help. Stephanie at Jeffrey’s Appliance was polite and proficient and scheduled Joseph who responded quickly and expertly repaired our machine and was extremely knowledgeable and personable. We highly recommend Jeffrey’s Appliance.

These guys are fantastic! Don't look anywhere else for your appliance repair needs. They are fast, efficient, and courteous. I just has Eric fix a botched dishwasher install by another company and it looks better than it did when first installed. Eric was really nice to interact with - really appreciate him and Jeffrey's! These guys rocks!

What can I say...we've had Jeffrey's out to our place 5 times in the past 3 months.

First 3 times were great. Tim helped us with our fridge, we really appreciate the work he did.

These last 2 times have been a complete 180.
I don't know the name of the new tech they've been sending (he never gave it), but somehow he lost the notes from Tim's first 3 visits, ended up replacing a sensor that Tim had already replaced, and keeps insisting that we must have had some other appliance vendor out at our place...but our management company only lets us go through Jeffrey's.

Frustrating customer service, to say the least. But the work has been alright, thus the 3 stars.

The LED lights on our 7-year-old Whirlpool refrigerator failed last month. It took four service calls over six weeks to finally diagnose the problem, order replacement parts, and finally solve the problem, which turned out to be compromised wiring behind a panel in the back of the freezer. Three technicians were involved. One tech in particular, Dan, spent a total of more than two hours over two calls, at time consulting with a senior tech, Joseph, at the shop and over the phone, to keep digging at the problem until he finally discovered the compromised wiring. Fiona, who came on the fourth service call to replace the LED modules damaged by the compromised wiring also did a very professional job of getting it all back together and working properly. The willingness of Jeffrey's staff to keep at it to a successful resolution was superb! Thanks to all three for your excellent work!

We had a service person at our office, his name is Dave and he did an outstanding job repairing our dishwasher. Dave was knowledgeable, clear and concise, and had a great attitude.

A+ Service - Highly recommend this company for service and repairs of appliances'.

Appreciate the great customer service over the phone today from the parts department at Jeffrey's. Called with error code for GE smooth top cooktop. Older model so wanted to confirm if even fixable. Jeffrey's friendly rep looked up info using several sources and confirmed no replacement parts anymore. Offered part # if I wanted to try sourcing from ebay, etc. (declined, time to go shopping! :-) Appreciate the ease to get answers and professional help. Thank you!

Came to fix issue (leaking one year old washing machine) but couldn't figure it out. Said if it did it again to give them a call because they would come back out and look at it again without charging me the second time. When I called back to report it was still doing it, I was left on hold for 10 minutes and finally gave up and hung up. They returned my call several hours later to set me up with an appointment, but wanted me to be available for 5 hour time slots... which is just pretty hard to do when you also have to work during the day. When I said I didn't know how to make that work, I was offered no solution. Incidentally, I know I would remember the first time I made the appointment the 5-Hour time slot rule... but that wasn't stated. It was 2 or 3 hours which I find reasonable. So my experience with them is I paid them to come out despite being given no solution for my problem, but was reassured they would come back out and check it again if it kept doing it. However, coming back is definitely not a priority for them. I'm going to try around and find someone else.

Jeffrey's gets the repair done right again. I have used the services of Jeffrey's several times and have always received quality service, great communication, sensible prices, and superb technicians. On my recent dryer repair issue, I was scheduled for a repair timeslot, when they called and were able to fit me in sooner. Rick the technician came and dove into the task. He is an excellent tech, with a good sense of humor. He serviced my dryer quite well. His professionalism was much appreciated, and he took my sleep deprived surliness in stride, and pleasantly provided high quality service. He is a credit to himself, his craft, and to Jeffrey's. You again have my thanks, loyalty, and my return business. CP

Tim, from Jeffries fixed our GE Proflie refrigerator today. The knowledge and professionalism Tim exhibited far surpassed my expectations. I appreciate the quality of the employees of this smaller independent company.

Awesomesauce! Had exactly what I needed