Appliance Repair reviews in Spokane, Washington

Great experience! I was able to reach Appliance Hospital easily, get an appointment, and the technician called ahead and arrived very promptly. Happily too, the technician was able to fix our Asko Washer very quickly (a bobby pin was jammed in the drain propeller). He was also very kind and patient about answering many questions. He helped me solve problems about drying times and wrinkles for sheets and towels, and talked through various options for washing and drying settings. Before talking with him I had doubts that the washer/dryer was performing well but now that I understand how to use the settings more effectively I love my washer/dryer again. Plus, now that the jammed bobby pin is removed, the washer drains beautifully and all is good. Hooray! Thank you for great service!

I wish I didn't have to give any stars. We called to make an appointment and the lady was so unprofessional and rude. Arguing with us about what is covered in our warranty when we had already verified it with KitchenAide and the owners manual that it is covered. However all we wanted was to make an appointment, regardless if she thought it was covered or not, our fridge was still broken. She interrupted my husband, talked over him, argued and was completely rude until finally he told her forget it and we will go to Fred's. I will NEVER use this company. If that is how their scheduler acts, I can only imagine their service people.

I don't understand the negative reviews I see posted here. We had a warranty repair on our new Samsung refrigerator. ABC called with notification that they would be ordering the parts for us and would notify us as soon as they arrived. In less than a week we received confirmation and their tech Scott called and told us when he was coming. He arrived when he said he would, removed the old parts and installed the new ones. One of the replacement parts had a problem so he uninstalled it, put the old one back and ordered another. I got a call from the office yesterday telling me the new part had arrived. Scott was back today and replaced the part. He's personable, good at what he does and we are 100% happy.

Don’t waste your money! We had these guys come out 3 times to fix our washer. The first time, he said it was fine and it was working. The second time, we were told we needed a new control panel and it needed to be ordered after paying up front for the part, it took over 2 weeks for them to finally come install it. Once he left, I was able to do one load of laundry then my washer stopped working again and wouldn’t even turn on. We wasted $600 just to have to buy a new washer! I tried calling about my dissatisfaction and no one would talk to me. They’re crooks!

Whirlpool made a service appointment for a brand-new washer for rental unit. ABC called the same day and said they weren't available the day scheduled, but they had an opening a week and a half out, and that they would call the day before to tell me the window. I made arrangements for my Tenant (a doctor), who had to clear her schedule, to be home that day. I contacted ABC the day before the appointment and was told that they doubted they made the appointment as they did not have any openings on Friday. Contacted Whirlpool and was told that they declined the service request and told nobody about it, Whirlpool said this company does this all the time. Extremely unprofessional outfit. The receptionist Chad is extremely rude and seems unable to handling scheduling. Do yourself a favor and if this is a warranty issue request a different business do the repair. Would give zero stars if I could for wasting mine, my tenants and Whirlpools time.

My Reply to Vendors Resonse:

The guy answering the phone to your direct number said Chad or something similar, and it really doesn't matter what his name was, the review stands no matter what his names is...trying to tell your customers or potential customers that they are wrong with poor excuses when it was your direct number is not acceptable. Also, you verified my address when you setup an appointment for the following week, does your scheduler not know what areas they service? It's also unacceptable that you did not notify me of your cancellation, as you had my number and told me you would call the day before the pushed back appointment. I interacted with your business and that's why you get a poor review whether you actually serviced the equipment or not. This type of attitude and service is why people should avoid this business at all costs.

Ultimately repair was completed well on my Thermadore Range, and I am fortunate to not have needed many appliance repairs, but consumers should know you will be charged for the “blue book” amount of labor for a repair even if time spend was less than that. On the flip side, if more time is spent the consumer will not be charged more (ABC says). So I was charged for approx four hours labor for one hour of diagnosis plus one hour of actual labor on a second trip to make the repair. I suppose it all evens out, but I must admit I feel a little “cheated” by the system. Maybe this is how they all work. Just FYI.

I wish I could rate ZERO Stars! I don't usually write negative reviews, but I am beyond frustrated and maybe this will help someone! I purchased a dishwasher through Lowe's and it's not even a year old. Lowe's gets all their factory servicing done through ABC Appliance in Spokane. The first experience trying to get it repaired was bad enough... now the second time is even worse! Here's the run down. On a Monday Lowe's gives me an appointment date and window for Wednesday between 1-4. The next day, ABC appliance calls to change it to the next Wednesday... a week longer! Then on the day of the appointment, they call within the appointment window to cancel due to weather. Good news is, they showed up 5 DAYS LATER, replaced the motor and started the dish washer. Then he left. The bad news??? 30 minutes later it malfunctioned again because what he fixed DIDN'T FIX THE PROBLEM! I called to see if the tech would come back and fix it and was told it must be an electrical problem and they would order parts. When I asked when that would be they said they would call me when they came in. NOT ETA! Terrible customer service! I'm SO FRUSTRATED! If your thinking about using ABC appliance and you have a choice... RUN THE OTHER WAY!

They sent a technician out to repair my leaking washer who stated he knew nothing of the brand washer I own. They had all of my details prior to the schedule appointment, there was no excuse to send someone not knowledgeable. He falsely claimed a part was warped. As I did not trust him to repair my machine I declined his service. I changed the part myself, which was not warped, and it is still leaking. They still billed me. I paid under duress which I stated in a letter with the check giving each detail. They still cashed the check knowing that had basically scammed me.

I just bought a new fridge and Whirlpool has a cosmetic warranty, it had a ding, I wish now I would of left the ding because I now have a broken ice maker that is leaking and freezing in the doors.
It was in good working order before they came out. I have gotten 3 different stories. Not only did it take almost a month to get the door for the ding replacement he took the whole electrical unit out and its now loose, leaking and doesn't work. When he was putting the handles on, he broke it and had to order screws, another 2 weeks out. I called 2 days ago to tell them the issues I was having with the ice and loose main part and the other tech said " sorry, I don't know why he didn't tell you, he told me it was broken and ordered the whole new inside part." When they called today to schedule the handle I asked about this, the lady said no part was on order , her tech didn't do it, it must be a bad fridge and they will assess in 2 weeks when they come for the handle. This is unacceptable! I will never ever use them again.

Second time I’ve used these guys and gals. Amazing from top to bottom. Customer service from everyone I’ve talked to is great. Service is great. Honest and fair too, never feel taken advantage of. We will continue to use Appliance Hospital at all properties!

They have the best team ever! From the person who answers the phones to the ladies who helped us carry our stackable washer dryer. The technician who visited our house was very helpful and nice I wish I could remember his name but he was from Ukraine. We are extremely happy with their service! HIGHLY RECOMMENDED!!!

I contacted Mike on a Sunday and got a response and he came by on Monday. He figured out the problem and the parts needed and returned later the same day with the parts, he had our dryer up and running that same Monday.
Thanks Mike for the great service.

Mike came quickly and did a wonderful and professional job diagnosing our problem. He went above and beyond to support us. Definitely will be calling him again in the future and recommending him!

I highly recommend Mike to be your repair person for small appliances! He came to our place the next day to help repair our broken oven. He was very knowledgeable and friendly. I will call him again next time I need another repair! Thanks, Mike!

My washing machine started leaking around 6 pm and I called Mike’s Repair, expecting to get voicemail. Not only did Mike answer, he came over the next day, diagnosed the problem and was able to fix it the day after that. He is very friendly and efficient too. I will call on him for appliance repairs in the future and I highly recommend him.

Mike was available the next day and arrived on time. He had the part for our oven with him so we didn’t have to wait to order it. He was knowledgeable and did a good job.

Mike came out quickly and fixed my washing machine for a very reasonable price. He could have charged me more, but he's an honest guy. He did great work as well! I'll use him again should I need appliance repair. Highly recommended! Thanks!

Thank you for fixing my Treager, showing up when you said you would and sticking to your quote. I had a great experience.

Mike was great. Fridge stopped working - called him in the morning and it was fixed that same day. Highly recommend

My refrigerator stopped working so I called Mike’s and he set an appointment for the next day. He was on time and kept me informed about when he was on his way. He was very friendly and knowledgeable. He was quick with his work and has good prices. Unfortunately my refrigerator was too expensive to fix rather than replace. I would recommend Mike’s to anyone needing appliance repair or diagnostic. Thank you Mike!

Mike came out same day, evaluated the issues with my 20+ year old refrigerator and proceeded to fix it and explain along the way. Very clean job and very professional!
Mike's will be my "go to" for appliance repairs!
-Steve