HVAC reviews in Spokane, Washington

I booked an appointment for an inspection and cleaning. That day it was pouring rain so they rescheduled which I completely understood, no big deal. He gave me to time options to reschedule to and I picked one. He never showed up and has since not answered a single text or phone call. I would not recommend this place if you actually need the work done.

Best prices in town and they are super honest! I called them to come sweep the chimneys in my new house turns out the chimneys were already clean so I was only charged for an inspection which was low cost. They were also very honest about a couple things that need to be done in the future. Thanks guys for being awesome!

Let me start with when Shawn says he will be there at a given time, he will. Gave me a bid on putting a liner in a chimney that has wood stove , problem was old liner was in bad shape , and to narrow to install liner, so old flue had to be removed, and then new insulated liner installed, Shawn did a great job of keeping things clean in the house and install. I'm very picky and wanted the top of chimney sealed different that what it was, no problem, one call and Shawn was back out here to make sure it was to my liking.
And the cost for job was very responsible, I would recommend him, does what he says, and stands behind his work, thanks Shawn great job.

Made our initial appointment two weeks in advance. Called day of appt. to reschedule. The Second appointment was then rescheduled AGAIN day of. Third attempted appointment was a NO SHOW no call, and the last and fourth attempt was called to reschedule yet again. My wife had enough, we took two days off work and they never came.
The best part is when i called and left about 6 messages and also text throughout this ordeal, i never got a single response back...EVER. The only person that could get a response was when my wife text him, which he knew was her from previous interaction. Could be coincidence on that one, but i suspect he prefers to deal with the women.
Terrible way to conduct business and extremely unprofessional.

Made an appointment and they didn't show up - said on another job with no cell service. Made a follow up appointment indicating they would do all my chimneys for the price of one. Emailed last minute that they couldn't make that appointment.

Sent many emails asking when they could do the job with no response.

Unfortunately I had a very poor experience with this company. They showed up to clean my chimney and quickly assessed that they hadn’t brought the right equipment and asked if I was willing to reschedule for the afternoon. I rearranged my work schedule to meet them at the new time and they never showed up or called. Over two weeks I called 6 times and sent multiple messages/emails and never once got a response. So unprofessional! Pathetic customer service. And I my fireplace wasn’t ready to roll for the coldest week of the year so far.

C’mon guys, do better.

The guy Shawn Hagen with Valley Chimney Repair and Cleaning, No showed to our scheduled appointment. I even confirmed an hour before our scheduled appointment because I live a ways from the place and he responded “yes, see you then” and he never showed up at 7am! Who communicates up to the point of the appointment and then no shows. It waisted hours of my morning to drive to meet him and he never came. Unprofessional and inconsiderate.

Shawn and the guys were awesome. We communicated through e-mail and that went perfectly. The gentlemen were professional and courteous. They showed us pictures of the flues and said they didn't need cleaning. We were charged nothing, much to our surprise. I would highly recommend Valley Chimney Repair and be sure to ask about their senior citizen rate.

If I could give zero stars I would. We’ve rescheduled multiple times for a liner that he installed which failed. He ordered a new one because it was still under warranty but now here we are months later, with no liner, and multiple missed appointments where he just didn’t show up, didn’t bother to let us know he wasn’t coming, and a chimney that doesn’t work. We are out over a thousand dollars for the loss of the liner and will likely now need to hire new and buy another liner. Do not use this company if you need work done. He will just not show and then not respond.

Incredibly thorough and informative. Great customer service and always on time. Thank you for doing such a wonderful job yesterday! My wood burning stove is working perfectly. Thank you for cleaning out the ashes so that I could load it up with logs today. No more cold nights! 🙏

I contracted them to run gas, install a 48" viking gas range and hang a stainless steel hood- venting through my roof. There prices were comparable to other companies that I had researched. my friends say i'm hard to please but my home is my baby, I gave them 5 stars for being meticulous in there work, they were polite, CLEAN which is big in my world, very professional.

Excellent service

poor customer service.

What an amazing company! Great work, and great customer service!

Very bad access for truck delivery.
I will be calling 911 for an emergency blocking of traffic if and when I ever am requested to make another delivery at this facility!

Needed a pie case repaired. First the lady said they weren’t taking on any new clients. BBut she would check with her manager but for sure it would be two weeks before they could help me.

Needed someone to look at my ice machine at our coffee shop. Was told "sorry not taking new customers". I am not a new customer. I have purchased parts before. I just don't understand. Customer service has taken a massive hit over the last couple years and there will come a time where things will be the other way around where the businesses are begging to help the "new" customers.

I’ve never worked with these guys but their employees drive erratically and are incredibly aggressive on the road. Had one flip me off and try to run me off the road. Too bad I didn’t get any more details on the van other than the company name.

The way in which this company Bill's their labor hours is pretty ridiculous.. They sent out two technicians for a simple diagnosis and repair. The technicians on their first trip "Diagnosed" but ordered the wrong part.
So they ended up having to come back multiple times to complete the job. After four weeks and three trips, the technicians returned to install two compassators on our oven that was not heating correctly (15 minute installation). Another two months goes by before we receive an invoice in the mail. Invoice shows that we were bill'd five hours of labor for a diagnosis and fix That may have taken two hours total. Do yourself a favor and call the next company!

I have used Market Equipment in the past when it was owned by a different owner. I called to have my commercial dishwasher repaired. The tech ran the dishwasher several times and then spent most of his time on the phone trying to get a part that he wasn't quite sure would fix it. He told me it might be better to buy a new machine. I asked him to get me a quote anyway and I would decide. Several months later, I get a call from the front office letting me know I have a late payment. I kindly told her the situation and was told it would be looked into and she would get back to me. Couple months later I get a call from a collection agency that they turned me into. REALLY!!!! Terrible service, terrible customer service, terrible company. Very disappointed that they can ruin what previous owners took pride in building. They should be ashamed. Do your business somewhere else.

Great experience, professional fast and friendly. Would definitely use them again.