HVAC reviews in Tacoma, Washington

People who care about you and your business

Amazing people work here!

Was messy but the staff was friendly.

Life changing experience 😁

Very nice staff

Hands down one of the best vendors we have worked with! Danelle in the office was very responsive with all communication. Travis, Nick and entire crew that installed new system were top notch! Highly Recommend MCS and their team! Thank you all!!

Had a HVAC unit that quit working so we decided to call MCS to help us out. They had a tech to our site in the same day. He was quick to find out our issue and fix a couple smaller problems at the same time. He was also able to fix our second HVAC unit that we thought was toast. We are very happy with the service MCS gave us and will be happy to call them in the future.

With one quick phone call they scheduled my appointment and serviced a very old poorly maintained unit. For a reasonable price my shops heating was back working and now I don't have to worry about remembering when to have maintenance. Now that summer is hear our AC is nice and cool.
Thank You Travis

Definitely the worst possible business practices. They are the preferred service provider from our landlord and thus were called in to figure out what was wrong with our HVAC unit. The guy came in for an hour and decided it was just that the thermostat location was wrong and needed to be moved. The landlord calls me the next day and slaps on a $600+ bill. Apparently they will charge $150 an hour and will charge you for travel. Never ever use these guys since they are incompetent, charge exorbitantly and are basically a front for landlords to prevent renter complaints. If there was a way to give 0 starts I would give them that.

Avoid this company at all cost. MCS charged me almost $2,200 for AC repair. I used them because my landlord prefer them. They sent a technician to repair my restaurant's AC on Friday July 29. The technician repaired the AC and confirmed that the AC was working fine before he left but it actually was not cooling at all. I emailed and called to let them know, so they sent another technician on Saturday July 30 and charged me overtime for after hours service. That's fine for me; however, the technician only repaired the AC for an hour but they charged me for 5 hours service at $202.50/hour because the technician lives in Lacey, WA and my restaurant is in Ballard, WA so the traveling time was 4 hours!!! I paid over a thousand dollars for the repair on that day and, you know what, AC was still not cooling!!!!! They sent another technician on Monday and this time he finally figured out what's wrong with the AC. They took three times to figure out what's wrong, never gave me a quote and never guarantee their work. They will send their technicians until they figure out what's wrong and charge you for those hours. Bad and unethical business!!

I came into work on December 22nd and there was no heat in my space. We called our landlord who was then able to get MCS out that day. Our neighboring unit was having the same problem. Ro Ro came out and was absolutely wonderful! A true professional and gentleman indeed. He said the external unit was turned off for both both our spaces. Unfortunately, however, that didn’t fix my problem. He took the time to troubleshoot for us. He could’ve easily left and rescheduled us but he didn’t. I was so grateful and absolutely surprised as that’s what most companies do nowadays. He said he wasn’t going to leave until the problem was resolved. Turns out that we needed to replace the thermostat and he made sure to authorize it with me. He programmed everything and got us heat again. His communication was exceptional! Ro Ro was kind to everyone and very quiet too as we are a spa and had guests receiving services. If we ever have future HVAC needs, I’m going to see if we can have Ronald out again. Thank you so very much Ro Ro!

Had them out to my work 5 times last summer. They kept trying new things and nothing worked. I was still in an 88 degree office. They said the AC system needed to be replaced entirely. This summer we called out a new company, fixed it in 1 day. There was no coolant in the system. You would think that's something MCS could have found in 1 of their 5 visits? Would not recommend.

Came out repair a heating problem. Said it was the thermostat and replaced it for $800.00. Two days later heat failed again and they sent another technician and he said it was dirty filters causing the problem. Interesting as the MCS has the maintenance contract for the property we are in. Failed again a few days later and they said they would send a master technician out. He replaced a valve costing $1650.00. Talking with property manager and doing research the same valve was replaced a year earlier???

Exceptional service! Our HVAC system has never worked better. The contractor was professional, punctual, and very knowledgeable. Highly recommend!

Zach is first class. Great communication to keep me updated on his eta then diagnosed the issues quickly and, realizing we would be without heat for a few days over New Year holiday, worked to get us a temporary fix until parts could be delivered. All round excellent service

From initial visit to discuss install, through maintenance, the service providers have been very professional, well informed and educational. Never lax nor pushy to upsell, just good old fashioned customer service. Would highly recommend them.

I've been using Kliemann for a few years now and I can say they are great! Technicians are always friendly, answer any questions I have and explain everything they will do.

Incredible service! Josh P cleaned our gas furnace flame sensor and got our system back to normal for the rest of the winter. Quick and accurate diagnostics and explained everything thoroughly!

Nathan did a great job evaluating my mini split that began having unexpected issues. He was on time, respectful and very caring for our property. Highly recommended!!!

I’ve been a loyal Klieman customer for 20 years now. Although the original members who started the company have retired, it’s been left in good hands. All through the years I could depend on Klieman for totally efficient work, and they have always been honest in their dealings with me and I’m sure all of their customers.

I awakened this morning to a cold house and dead furnace, I will be going to bed tonight in warm house with properly running furnace. Josh P. arrived ready to work. He listened to my history of the 2 year old furnace and the installer that does not stand behind his work, the repair guy from last year that "fixed" some install issues, the repair guy that was here recently hoping to charge me $7,000 to fix what the installer and first fixer had forgotten to do, but he would not warrant his work. Josh conducted a complete diagnostic of the system, found the installer error, the fixers error and carefully explained the what and why of the repair. For future HVAC and electrical repairs and enhancements Kliemann Brothers will be my first call and Josh will be my first request.