HVAC reviews in Vancouver, Washington

I was recently in the market for a new HVAC system so after doing a little research I contacted Apex Air Heating and Cooling. They consistently had high reviews across other sites such as Angie’s. I’m absolutely glad I did. Their people were friendly and knowledgeable. The process from the consultation to the actual installation of the units I ended up choosing, was smooth and professional. They worked within my schedule and were able to accommodate me at every opportunity. My new American Standard furnace is quiet and works great! I haven’t used the A/C yet, but I’m looking forward to using it this summer! I cannot recommend Apex Air high enough!

When I woke up in the morning to get my children ready for the day, I noticed the house was much warmer than normal. To my dismay, the HVAC system suddenly stopped working. No fan, no cooling, no heating. The weather outside was planning to peak at 100 degrees for the day. I panicked. I have 2 children under 2 so having a warm home is not safe at all. I called Apex Air as their phone number was listed on our thermostat. I left a message since it was a weekend so it was after hours. When calling 5 to 6 other cooling/ HVAC specialists they had all told me they were not taking more calls for the day. I got a call back no less than 15 minutes later from Apex. They advised that it was an after hours call so the cost for them to come out was much higher than regular business hours. I was given a time frame in which the specialist would arrive. A window of 1 hour to 4 hours later. I got a text message stating they were on their way and it was about 30 minutes after my phone call. I worked with Zach. When he arrived he immediately started working at figuring out what was going on. He was very clear and set the expectation of the things he needed to look into. He spent maybe 45 minutes here and was very honest with me. I had the choice to pay him to have him work on de icing the air conditioner lines during the after hours rate or to give it about 24 to 48 hours of letting the lines de ice themselves. He said they could back when the normal rate would be charged and using my portable air conditioners would be the best money saving option. I appreciate the quick help from Apex Air and the hard work of Zach! We were not able to get a full system diagnosis as the lines were not thawed at the time of their visit but we not have had enough time for the lines to thaw and they should be out for another visit soon to see what the initial problem was.

My wife and I highly recommend Apex Air to anyone considering a Mitsubishi mini split heat pump—or needing help with one.

Last Friday, Apex repaired the water pump on our two-year-old unit. Our technician, Miguel Salamanca, was incredibly professional. He quickly diagnosed the problem, explained the part delay, and assured us it would be fixed before the heat ramped up. He delivered exactly as promised: prompt, organized, and efficient—the pump was replaced within an hour.

We’ve worked with Miguel before, and his familiarity with our system made a real difference. He patiently answered every question, explained how the system worked, and left his number in case we needed anything.

That came in handy. A few days later, late on a Monday evening, a related issue came up. We messaged Miguel, and he immediately got on a call with us to troubleshoot. After realizing the issue was beyond what we could handle ourselves, he made a house call that same evening. Less than an hour after we reached out, he was at our home, diagnosed the problem, and got it resolved. He also explained what had caused it, and what to do if it ever happened again.

Apex Air stands out for its skilled, dependable, and truly committed team. Miguel exemplifies that standard. We’re extremely satisfied with their service and will absolutely turn to them for any future HVAC needs.

Expensive. I expected it to work smoothly with the price tag. Techs had to come back multiple times to ‘level’ the air handler. Pressure was too low then too high in the heat pump. Finally got it dialed in and the thermostat keeps disconnecting from WiFi. Had a tech come out and told us it was a cheap thermostat and we should upgrade if we want it to work all the time. Now with summer and warm weather……multiple times the system just shuts down and we are dead. A service all is considered emergency and $550+ just for them to come look. Of course when the cools down it works fine. So if we have a ‘non emergency’ tech call they say there is no failure because it’s working. I’m pretty disappointed in being talked into an expensive system and have it not work when needed.

Follow up. After the review above I was contacted by Apex for further info. They sent techs out the next day and found and resolved the problem. Thank you.

Brandon was very accommodating and professional. The technicians who did the installation, Seth & David, were extremely professional. They arrived on time and finished when they said. They did a fine job and cleaned up after. The new controller is easy to use. Overall, we are satisfied and recommend Apex. Thank you so much :)

By far the worst company. Apparently they don’t service Oregon clients no more. Especially the ones such like myself who is still under warranty. There after hours emergency service is ruthless and disrespectful. The gentleman had an outdated phone, when he speaks you can’t hear him. Call almost 5 times 5 hours later. Keep in mind spoke to the gentleman twice and was told if I call back he will block me and won’t pick up the calls. The lady on the other hand was sympathetic.

Stay clear of this company. They will install your device and then pull the rug right from underneath you when you need help. I have never called them for anything but an emergency.
1. Called on day two of installation when the AC didn’t work after them installing the new device.
2. A year later when the machine broke.

Clearly they don’t appreciate work from those who actually go for them and have APEX install the unit in there home.

Highly recommend! I've waited to write a review until the new system was in place and running through multiple days of hot weather. So happy I went with Apex Air.

With the old system, my primary bedroom, bathroom and closet were horribly hot in the summer with the downstairs being freezing. Brandon looked over the system and my house. He came up with amazing ideas to improve air flow. (Other companies were dismissive of my concerns to cool my room). My old system was working, but over 20 years old and questionable on how much longer it would work. Brandon provided great options to meet my very adamant needs and respectful of my budget.

The installation crew was fantastic. They were diligent in their work and kindly responsive to all my questions and concerns. They made sure the new thermostat was working, connected to the wi-fi, and that I was able to control it from my phone.

The new furnace and heat pump are working beautifully and so quiet. I'm very happy that I chose to go with Apex over other companies.

Brandon Peacock was the project manager and gave the overall experience an air of professionalism, friendliness and assurance. Bob Dolittle headed the installation with confidence, care and thoroughness. I could not have asked for a better team. Dave was the final employee and he was pleasant, efficient and competent. Overall, it was a great experience and the result is very comfortable, easy to use and worry free. Thank you so much!!

Had a great experience with their sales staff and installation crew for a full HVAC install (furnace and A/C). If you live in Oregon, be aware that they "no longer service our area" while they are still doing installs here. So after your 2 year warranty is up, it is likely they will no longer service your home and will direct you to find another company to work with.

Brandon and his installation crew were amazing. Incredibly professional and careful even around my pets being curious. What a difference it’s made to the efficient cooling of my home. They also identified an issue that was present when my house was built by the contractor. There was not a large enough of a return which was choking my compressor. They got the job done and my house is in far better condition than previous. They even took care of re-wrapping my ducts in the garage. Thank you, Brandon and Team! Job well done and another satisfied customer!

They came on time, communicating excellently and often. Best, they fixed the problem.

Arrived on time and did a fantastic job. We appreciated the quick service.

Very professional to work with. From their product knowledge to their communication about service calls or product delivery, everything was well done.

Aire Serve did a great job overall, they showed up on time, took the time to walk me through the process, very professional. I would highly recommend them.

Great service and very reliable! Will continue to use this business! Dean and Emma have been very helpful!!!

Airserve has done a great job with all the work around my duct work and heating and cooling systems.

I’ve used this company multiple times and they’re always very professional and do a great job! The customer service is amazing and I really trust that they’re never trying to over sell me on things I don’t need. I’ll be a customer for life!

Awesome Tech. Sean was Awesome. Showed up when no other company would. Thx. My new heating and cooling company.

Very prompt and thorough had a good attitude he explain everything to me and suggested we should have it serviced once a year he will be my recommendation to anyone

The young man that came out was absolutely fast efficient very pleasant and did an extremely good job I am so happy with the work that he did A man’s name was Justin Jones or JJ and I was extremely impressed and so impressed as to how fast he worked the entire time he was here how carefully was and how clean he was and cared about my carpet making a mass I mean I was just really pleased you got a great guy there

Always provide excellent service and support with answering questions and providing helpful information to help out with self service maintenance suggestions. HIGHLY RECOMMEND