HVAC reviews in Madison, Wisconsin

They were so professional and they made me feel confident in the work and the appliances they were installing into my home. Jacob and Ryan made us feel safe secure and made sure we were warm for the winter and cool for the summer.

The team of Jacob and Vincent were excellent to work with. They were engaging, listened, made recommendations and even down sold a service that I didnt need. I asked about a duct cleaning service, but after checking the airflow and accumulation of dust they said I didnt need it. They saved me money and made a customer for life with their honesty.

These techs were amazing. I am 70 years old and have never encountered better techs in my life. Courteous, knowledgeable, answered all my questions, cleaned up, and just professional and very personable. Great job Ryan and Jacob!

We got a new furnace before this thanksgiving weekend. Our experience even enjoyable. The managers and techs were young people working in the trades. We were happy with the pricing and good service.

Quality experience from start to finish. Reps came out explained in detail what work would be performed and the timeline. It went exactly as planned with personable and friendly technicians that were knowledgeable and skilled. Very good experience and I highly recommend.

I had a technician, Travis, come out and walk me through the issues with my furnace and water heater. He was great — he explained everything clearly, was very knowledgeable, and overall just a really nice guy. I really appreciated his help.

Vincent Beyer was fantastic!! Listened to my concerns, explained what was done, and even fixed a minor installation issue... highly recommended! Thanks Southport for your continued excellent service!

Jacob was very polite and friendly. VERY thorough and knowledgeable. We god great feedback about what the issue was with our furnace and detailed quotes for repair. Wonderful customer service!

Super happy with the whole experience from the call to notifications of when they were expected and the professionalism of Travis. The fact that they could make it out day before Thanksgiving and get our water heater replaced was amazing and greatly appreciated. Thanks to all of you for your teamwork and quick response. Highly recommend.

I checked around with six different companies. Southport home services gave me the best price. Sales person gave me different options, I chose the one that best fit in my budget. The technicians that put in my furnace and air conditioner were really knowledgeable and everything went in a timely manner. The new furnace works a whole lot better than the one I had. I would recommend this company to anyone that is looking to buy a new Furnace and air conditioner.

We had a great experience with Southport. Our furnace and A/C were replaced in a very timely manner with professionalism and courtesy. All of the staff that we had the pleasure of working with were knowledgeable, friendly, and energetic. Thank you for a job well done!

The crew installing our new furnace and heat pump was prompt, polite and demonstrated a very happy attitude while working in our home. They were quick to call for needed parts when they realized they were confronted with an unexpected problem, and the supervisor who brought the parts was kind and encouraging, and took a personal interest in seeing that the job was able to move forward quickly. Once the system was installed and tested, the crew lead took his time teaching us how to access our new smart thermostat on our smart phones. Our need for extra "think time" to understand how that worked was not a problem, although I am sure he was ready to get home after a long day at work. We appreciated the polite request to ask us to post this review and we're very happy to oblige after their very respectful time spent in our home. Husband added: "and so far the equipment is working perfectly!"

I tried Southport because I got a coupon in the mail, and the price for a furnace inspection was excellent. Everybody that I spoke to was helpful and prompt. The technician was knowledgable and he explained everything in detail while showing me photos of each aspect of the system. I appreciated the kindness and expertise of the technician, and I will definitely call on Southport again.

Jacob and Ryan were a great team. They kept me informed with details on all the work they completed throughout the installation of our heating and cooling system. They were very attentive to keeping everything clean and made sure not to dirty any carpets or floors — which I really appreciated. They also gave me a thorough walk-through of everything they installed once the job was finished. On top of all that, they were extremely polite and professional. Highly recommend!

The tech. and his trainee were great. They were very thorough and knowledgeable about everything and took pictures to show me the issues. Definitely would recommend Southport Home Services and Jackson the technician 🤗
10/25
I had Southport come out again as we needed a new heating and air conditioning unit again. The text were great knowledgeable and I can always call when there’s a problem and they’ll be right out..

After several quotes-we ended up going with Southport Madison to do a full furnace/AC replacement. They were so kind, professional and intentional with their work. They worked diligently to get our heat up and running as quickly as possible. After the work was completed, they cleaned up and made it look better than it was before they got there. Thank you guys for helping us during the middle of winter! We will highly recommend your services to those around us!

So I got a flyer in the mail from Southport, apparently a company now in the Madison area. They do plumbing, among other things. I had a dripping water shut off valve that was original to my 75 year old house that needed attention. So I called them and booked an appt. On the day of the appt., I was called and asked if I could reschedule, the technician was busy helping on another job. Ok, I rescheduled, my job was not an emergency. Next day the tech came out, gave me a price to replace the water shut off valve and to clean up some existing, unnecessary piping in the closet. I thought that the quote I was given was pricey, but I just wanted it done, so I agreed to it. The tech did what I thought was a good job and before he left, I signed off. After he left, I was looking at the job again, and noticed the shut off valve handle had an old, torn, dirty rubber piece on it. I was appalled! The first picture shown in this review is the picture the tech took for the invoice. The other 2 pictures I took. You can see it is the same piece of rubber as on the handle in the picture the tech took.The rubber on the handle was so old I was able to slide it right off the handle. So I decided to call them and have them come back out and put a new handle on. After a few attempted phone calls and unanswered emails, I got ahold of someone in one of their offices to make another appointment. I explained to the girl who answered the phone what had happened. She made me an appointment for a tech to come back out and make it look "pretty" as she put it. Really? This was a $500 job. Wasn't my quote enough for a new handle on the shut off valve? Or, how do I know I even got a new shut off valve? Don't they come as one piece? So yesterday, while I was waiting for a tech to come out, Southport called me again and said that the tech that was supposed to come out was on a job that would now take him all day, and could I reschedule? Again! So now I am not only frustrated with the job done, I feel like my job and I are not important enough for them to make time to come out and make it right. I could have been the first job on the schedule and it would have taken minutes to put a new handle on. I did make another appointment for them to come out, but I am cancelling it. I just don't care to deal with this company anymore, it has been nothing but stressful.

Quality on time !

Top notch service!

Prompt service when I needed most!

Great people to work with always get the job done