HVAC reviews in Gulf Shores, Alabama

I had an in home estimate with Stan and he sold me on getting a new 16 seer 3 ton unit. They told me it would be installed the next day and someone would call me around 8am to let me know what time to expect them. After 9:30am and no phone call, I called and was told they would be here between 11:30am-12pm and it would be about 4-5 hours for the installation. I called several times after 12pm to find out when someone would be here as I had to take off work to get this done, no one called me back. Finally, at 3:30pm the guys arrived to install this system. It was not until 2am that they left, completed the job and drove out of my driveway! I asked if they could stop and come back the next day and was told no, they were required to finish the job that day. 2am is unacceptable to me, for someone to expect their installers to do a good job at that hour and also when it's not an emergency is beyond me. I was also told by the installer that the company does this to them all of the time. I called the next day to talk to the owner and I also emailed him. I have yet to receive a return call. I will never recommend this company to anyone. Wesley was wonderful, very competent and very nice. The next day, the unit froze up and had to have service repair. They said the thermostat was not relaying to the fan the correct way and he fixed it and it's been good since. The installers and service guys seem to know what they are doing, however, the management doesn't and it's evident in their complete lack of correspondence. The one email I did receive the day of the install was from the owner and it was as though he was yelling at me with his !!!!!! all throughout the email. Customer service will get you every time and theirs is awful.

After discussing the issues with Stan, I was offered an additional 2 year maintenance agreement. Stan was very knowledgeable and upfront with me on his visit and Wesley was excellent as an installer.

Jason is fantastic!!! He has been our “come to the house” guy the last few times for our regular AC checks - always friendly, always professional and happily tolerates my 3 dogs!

Very professional and prompt company. I have used this company several times with the assistance of Rebecca. She makes the process so easy and stress free, I request her every time! My work orders have always been taken care of quickly and I never have to check behind their work to make sure the job has been done correctly! Thank you to a company that actually holds up a standard!

Rob has been servicing my HVAC system for several years. Outstanding customer support, professional, knowledgeable, personable and competent. Wouldn't hesitate recommending Climatemp to anyone. Thanks Rob, you're the 👍

Very thankful for Climatemp's professional staff and dedication. Experienced their service and new installation over the past couple of weeks. Payton E. and Brad T. installed our new unit yesterday and both gentlemen were very considerate and professional. Especially excited went they went to great detail to make sure everything was working and clean before when they finished. Thank you

The service technician Scott was very professional and personal at the same time. He did an outstanding job, and he’s a credit to himself and climate temp. I highly suggest using him for any of HVAC issues or maintenance.

A technician came for routine service on Tuesday, the AC stopped working on Wednesday. On Thursday night we called to request service and a technician arrived Friday morning. I’m happy with the response time. The technician told us the breaker tripped and then charged us 139$ for his time and diagnosis.

We had this issue last summer and we were assured by the service technician that there is nothing wrong with the AC or it’s amperage, so we installed a brand new breaker. Today I was told by customer service that the issue again must be with the breaker and not the AC, so we are stuck with the charge. I’m really starting to wonder what the point of paying for a service contract is.

Customer service is friendly and the “hold” music is soothing.

One of the best things I love about Climatemp is the maintenance agreement they offer. Instead of just two checks a year they do three. The last technician to come out for the maintenance was Nick and he was great. He completed the maintenance in a timely fashion and was very polite. In my personal opinion he went above and beyond as well. I am very satisfied with this company.

I run a housekeeping/care taking business out of Fort Morgan. I have met with a lot of a.c. techs at a lot of different houses. When it came to my own a.c. unit going out, I chose Climatemp because they were close, and had excellent ratings. I wasn't let down. Jason, the service tech is the nicest and most knowledgeable tech I have ever talked to. He gave me information, advice and a great price on a new unit with a smile on his face! The installation men worked all night until 11pm to make sure we were up and running. And Jason came out the next day to check it and show me how to work the thermostat. The ladies on the phone were all so warm and sweet. They worked with me and helped me get financing. I can't gush enough about these people. I will be recommending Climatemp to ALL of my clients! Fast, friendly, affordable, reliable service and I even have a 10 year warranty! I'm cooling off as I type and I highly recommend you stop calling around and just call these folks. They don't have 5 stars from 200+ reviewers for nothing. They earn it!

Robbie and Jon did a great job on our new ac unit! They were very hard working, professional and thorough! They were very knowledgeable and able to answer all the questions we had! We were very impressed with them! Joey was also very helpful in diagnosing our problems and getting us setup with what we needed! Thank you!

Robert Adams was great and fix a quirky problem with my AC... he has a lot of experience with my type unit and its complexities.. so be sure to ask for Robert

Got a great deal on my system, and the install crew Jamie, Robbie, and Alvin were awesome. They were very professional and installed my system quickly. I thought installation would be a big deal, but they made it like it was nothing. My old system was from around 1983, and they were able to remove it easily as well. The install was very clean and looks great. Would definitely recommend to everyone. Thanks, Climatemp!

This is going yo be a long story that isn’t quite finished.
Climatemp earned a 3 because of our recent experience. We have bought 2 heating/ AC units from them. The first unit about 10 years ago was fine. The purchased unit this year has been a very negative experience. I left a message on their machine Easter night because the AC wasn’t working. Two gentleman came out Monday to check the unit. It was determined it was working, out of freeon, and wires to the house were corroded. I was told we needed a new total. I had suspected that. So I gave them a check toward the purchase of a new unit. Climatemp service people were coming out on Tuesday to install new unit. The two gentlemen were here all day. But I had AC. It was wonderful. I paid the balance with my credit card and even tipped the gentlemen. I left the house a week later. This was around April 10. About a month later, a representative from Baldwin EMC called me snd asked if we were at the house. I told him no that I hadn’t been there since about April 10. He tells me the AC has been running and using 150 to 170 kilowatt hours each day. I thanked him and immediately called climatemp. They came out and checked the outside unit, charged me $89..Climatemp called me to tell me nothing wrong with outside unit, but they needed to get in the house. I sent keys overnight to my neighbor at a cost of $61 and he unlocked the utility room and left the keys for the repair people to get in the house. I had called climatemp again to tell them the location of the keys and give my permission to get in the house. My neighbor was here too. This was about 6 weeks after new unit. Climatemp redid drain, installed new float, rewired low voltage and rewired thermostat, replaced spiced high voltage wire, and put correct breaker in panel. Thank goodness didn’t charge me for this. The 2nd set of repairmen were at the house for 2 hours. All the previously listed items were done when new unit installed April 3rd. Now another problem, we have a huge
Electricity bill of $551. This caused by the NEW unit constantly running. I contacted Baldwin about help with this bill, they do not do that I was told. Contacted climatemp for help with this bill, I was told they do not do that even though part of the work on new AC unit had to be redone. The lady I talked with told me to contact Carrier, which I did. But this problem is climatemps doing. We did nothing wrong except employ them to install new unit. We were not here. I was 400 miles away, the house was not occupied when the AC was using all these kilowatt hours. So I’m seeing a lawyer. When the warranty for this unit is up I will not be using climatemp again. If we had used the electricity I would not complain but we didn’t. I do want to thank the representative from Baldwin EMC for calling me about the usage.

I've used Climatemp for the last year on my condo. They service is quarterly as well as installed my new unit. They are always very responsive and helpful. Last year, I had a weird mildew smell and called to have it looked at, Rob was over in like 20 minutes. I was shocked how fast he came to check things out on a Friday afternoon. Couldn't be more pleased with their service. Would recommend!

I posted a very good review prior to receiving the estimate and other paperwork I received at the end. They put in an air condition for me in 2008 and so I thought calling them and having them check what was wrong with this AC and finding out if it needed repaired or replaced. The gentleman that came out to do the estimate and let me know how much it would cost did not write up anything for me as far as cost and what I was getting. I guess that's beside the point because after he installed the AC he quit working there a few days later . So Becky sent something to my insurance company stating that I had rodents and that is what caused my problems with my AC. Well that is absolutely not the truth. I was told that the condenser had gone bad and the entire system needed to be replaced. They talked me into going with a larger unit. This is the second air condition that put in for me and the first one was put in in 2008. It worked great for almost 15 years. Now this one is not working properly and need service already and it's only been in for less than a month. They also made me lose any help from my insurance by stating that I had rodents which was a lie. I have the new AC now which is installed improperly and I guess I will have to go with another service to have it repaired and put in the proper way because I can't even get to the bottom where the tray comes out to exchange and put in new filters. The way they installed it they blocked the opening with pipes and cut new holes in the wall for filters to be put in without using the proper space that was built into the unit for a filter. They were all very nice until I made the complaints about the statements in the letter that they wrote to my insurance company and while I was talking to Becky about it, Stan took the phone away from her and said I needed to get the paper from the insurance company that they had done their job and that was it. Well you know how insurance companies are, it is very difficult to get anything from them, and so it seems the same for climatemp. I guess this is what happens when you pay in advance completely for the entire unit. They don't care anything about coming back to make things right. They also don't care anything about going back and straightening out what they had done wrong in the letter for the insurance company. Do to their mistake in the letter I will not get anything from my insurance so therefore the 14000 that I paid them in advance will just be a drop in the bucket where I got screwed. All of the workers were very good and very nice while in the home, as was Stan as he sit here and watch them finish the job and talk to me and my mom about putting a good review on Google for them. So we did, but that was before I received any paperwork whatsoever and before I found out they had lied in the letter to the insurance company. Beware, never pay in advance completely for a job until you see that it is properly done and that the company has the integrity to do the right thing when it comes to dealing with insurance companies. I know that the first person I worked with quit within 2 days after doing our job so I can't get any information from him, but he did a good job with the exception of not giving me the initial paperwork that included the invoice and estimate for the job. He was also not an installer and he stated clearly that he usually was a maintenance person. This is probably why the pipes were put in incorrectly and another hole had to be cut into my wall. I just wanted to say, thanks a lot for putting me in this bed financial situation. And now the air conditioning or should I say heat pump that y'all installed is not working properly.

Climatemp is the best heating and air conditioning company I’ve ever worked with. Always prompt with their services. I’ve used them over 6 years and am completely satisfied.
Rob Beck is the greatest. He is respectful, informative, and always wants to do the best for his customers!
Give them a call! You won’t regret it!

Clancy and cam did great job. Arrived early, went to work, diligentlypursued the work, built new supprt for fan unit, completed installation, tested and reviewed with me. I suggested some minor mods to location of condensate line and refrigerant lines which they promptly agreed to and completed.

Bull works fast and does a quality job. Highly recommend him

Robert came out this morning to perform my maintenance. He actually arrived earlier than expected which was great. He was very professional, very knowledgeable, and very efficient. I would highly recommend Robert and Climatemp for HVAC service.

Tristian Parrish came out and helped figure out what happened to my air kicking on when I did not have it on he was very helpful and explained everything to me that could cause this to happen very quickly done and a happy person thank you!!!!

Jarrod arrived today to do my maintenance he was very professional and knowledgeable and very helpful with some questions I had .