HVAC reviews in Madison, Alabama

Robert and his team quickly identified the issue with both of our units, took into account our financial situation, developed a plan of action, and replaced both units within two days of the first call. We now have AC and heat without the issues that had been plaguing us for weeks. We are grateful for his team's work!

My 27 yo gas pack and heat pump from Carrier finally failed this past spring. No longer cost effective to repair. ACS installed a new 16 SEER heat pump and 16 SEER gas pack with an 81% gas furnace from Amana. The gave me an excellent price ($5000 less than the nearest competitor for the same equipment). I used about 22% less KWH this summer. Would definitely recommend them for a replacement or a repair.

Robert and his entire team of 4 replaced 2 AC units and added a mini-split unit in our bonus room. They did a fantastic job and probably spent more time on making the details right, than anyone else would have done. They worked from sunup to sundown for 5 days checking every detail and leaving no trace of their presence except for the 3 new AC units. We have found a company who will stand behind their product and their workmanship. I have already recommended them to my neighbors.

I have used Robert Akins and his company for my heating and air conditioning requirements for many years, including maintenance, repair, and replacement of units at my previous and current homes. I have always been happy with the quality of their work, their responsiveness, and their professionalism. I'm happy to recommend them to everyone.

I have used Robert Akins and ACS since the early 1990’s and they are simply the best. In addition to great maintenance and repairs, they have installed two complete HVAC systems including ducts in two houses and both projects went flawlessly. One of them was a zoned system and it works great. I can’t recommend them highly enough!

In September 2022, the A/C in our home stopped working. I called Robert Akins at Air Conditioning Systems (ACS) and he and his HVAC technicians (Dave Hall, Nick Akins, and Alex) came out promptly and diagnosed the problem that our old 20+ year downstairs HVAC was no longer working and needed to be replaced. They ordered a new Amana 2-stage 18 SEER system and it was installed within a couple of days. Given the supply chain problems the world is facing, I was impressed that they were able to replace the system so quickly. The new unit included a digital multi-function programmable thermostat. Robert and his team are very professional and quickly installed the system.

We've first used ACS back in 2009. Our house has two A/C units (one for upstairs and a second for the main floor and basement.) and a heating furnace. In 2009, Robert and his ACS team replaced the the original (year 2000) upstairs unit with a 15 SEER split heat pump. We've been using ACS ever since. ACS has done our routine periodic maintenance throughout the years and fixed occasional issues with a clogged condensate pump and leaking evaporator coil. This most recent work was for our main floor/basement unit. The photo shows the 2009 15 SEER unit (upstairs system) on the left and the new 18 SEER unit (downstairs system) on the right

I recommend the ACS team for all your heating and cooling needs. Robert and ACS will do it right.

We (my wife and I) have been satisfied customers of ACS for twenty years. ACS, and especially the owner, Robert Akins, has always been fast, courtious, and efficient in addressing our heating and cooling issues. We recently woke up to a cold house. Robert came over quickly, diagosed the problem, went to get the parts, and repaired the unit so that we had heat by noon, and for what I consider to be a very reasonable charge. We can definitely recommend ACS!

Superb experience with Rob Akin and his team. He is extraordinarily well versed in his field and can explain the what & why of his recommendations in as much detail as you'd ever want. I was pleasantly surprised to learn that he stays up-to-date on HVAC technology and even policies by attending classes on a recurring basis; this was the reason he could tell me about tax incentives tied to my new HVAC system (that means he saved me $$$ because he was knowledgeable). His team of installers was equally professional. He also didn't gouge me for "consulting costs" like Brooks Bros, who visited without decent answers and left my wallet about $100 lighter. I got an honest assessment of my unique situation, an accurate estimate, and polite/ expedient follow up. Also locked in a recurring maintenance contract because he explained the "why"...and it made **much** sense to my engineering mind. Solid business and solid businessman for taking care of HVAC issues.

- M

Owner is an excellent business man and keeps track of how my systems are running. I've had to replace two compressors as well as some duct work for my home this year, and each time ACS came by to service my home, they have gotten the job done efficiently. I would highly recommend using this company! The prices are fair and the job is top quality.

Update: AC unit did fine through the summer but this Saturday night I had no heat. I called the office number at 730 on a Sunday morning and one of their associates texted me immediately. They were at my house this morning (Monday) at 9am and the heat was back on by 1030am. No charge because I was within my 1 year labor warranty. Great business and great people.

By far best customer expeirence for AC service in the huntsville/madison area. Had about 5 companies come out and look at my hosue and ACS was the only one that actually suggested downsizing my unit, based on my house size, just to save me some money.
My AC was struggling during a week where the heat index was over 100° everyday. I called around to get it looked at and a different AC company came out and accidnetial discovered a leak that emptied all of my system's freon into the attic. After hearing what they would charge to fix or replace my system I stopped myself from passing out and told then they could leave. I called around to about 5 different companies in the huntsville/madison area and ACS was by far the best. They were the only company that took the time to talk me through all of my options near term and long term so i could save the most money.
The agent I worked with handled everything for me and was avaliable by phone, email, or text. The only snag we ran into was a part getting delayed at a Tennesse warehouse. My agent took the time to track down the problem and worked out a way for someone to drive to the warehouse and pick it up for me.
The next day some ACS guys came out and installed the system in about 6 hours.
System has worked great ever since. The smaller unit hasn't had any issues cooling the whole house and is much more efficient and quieter than my old one

I’ve been an ACS customer for over 20 years. They’ve installed and maintained 4 units for my family. Robert is an outstanding guy, and his people are the best. No matter what comes up, no matter when, I’ve learned I can totally depend on ACS. That goes for choice of equipment, fair pricing, and prompt service.

ACS offers a quality, professional experience that goes beyond transactional, as Mr. Akins and his team took the time to walk through options, discuss money saving techniques for care and maintenance, and provided great follow-up.

Highly recommend ACS, for fair pricing, good workmanship, and a great customer experience...

Over the last eleven years, Robert Akins and ACS has provided nothing but high-quality, professional, and responsive service. When one of my two HVACs went out in my new home, I called the company that installed it and they said the earliest they could come was three days. When I called ACS, they were there the next morning. I have been calling on ACS ever since. During a heat wave, after Robert explained he would have to charge overtime, ACS fixed my HVAC on a Sunday morning. Whenever ACS was at my house to fix my HVAC, after analyzing the problem, they were clear on what needed to be done, how long it would take to fix it, how much it would cost, and why. If necessary, they also provided a variety of payment options so I could choose what best met my situation. So when one of my two HVACs needed to be replaced, ACS was one of two companies I called for an estimate. While the other estimate was flowered with discounts for various reasons, the ACS estimate was clear, concise, and competetive. Robert Akins spent a lot of time explaining options and whether they were worth the expense. The unit ACS proposed has a lifetime condenser replacement warranty if the compressor ever fails. An option ACS had that the other did not was a ten year warranty on the labor for warrantied repairs. Finally, when the competitor said it would take at least a week for the replacement HVAC to come in, ACS had my new unit installed the next day on December 22, the week of Christmas! So whether you are looking to replace your current HVAC unit or just repair the one you have, I highly recommend Robert Akins and ACS. They have always been there when I needed them and taken care of the problem efficiently and professionally.

ACS has replaced both my heating unit and heat pump. Installers were professional, courteous and timely. Made sure everything was working properly before leaving after installation. Owner checked back to make sure I was satisfied. Top ratings!

Robert Atkins' company replaced two heating/air-conditioning systems for my Mom (one last year one recently). She received prompt, efficient and friendly service at an affordable rate. She is planning on using them again!

Our a/c went out and Robert came the same day to access the problem. He determined it would be best to replace the 11 year old system. He had the Ammana in stock and his personnel replaced the unit the next business day. They were very professional and did an outstanding job installing the new unit both inside and outside. I highly recommend ACS.for all heating and air conditioning work.

I really appreciate Robert and his team. We had an issue with cooling the house. My husband called and was able to reach Robert. After explaining the situation, Robert stated that he would add us to the list but it may be two days before they can come out. They came out the evening stated. They diagnose the issue and began fixing it. Then they realize they did not have enough freon to recharge the system. They could have said that they needed to come back on another day but they met up with Robert for freon, came back and charged the system. Did I mention that a storm was heading our way? We were ready to pay for the freon but then we heard the words 'no charge'. They are reporting their findings of what caused the issue. I truly, truly recommend this company. God smiled on them and moved the storm more north and held the rain until they were finished.

I had a great experience with ACS from start to finish! These guys are very knowledgeable of what they do, as well as the equipment/product they sale. They explain need to know information concerning your service and product in simple terms for you to understand exactly what you are getting! And their prices are very reasonable with method of payments. I will recommend ACS to anyone who acquired their service.

ACS replaced my upstairs unit about 4 years ago and it has been running smoothly ever since. They replaced my downstairs unit recently. They did an excellent job from beginning to the end. They are very professional and efficient. A few days ago in the early mornings hours temperature went down to 30s to 40s, my heater kicked in and I smelled like burning smell but I wanted to make sure everything is fine since it is brand new. I called and Robert, the owner, stopped by very soon and checked again. Everything is fine. In a few hours the smell was gone. I highly recommend their service.

Robert and his team are incredible to work with. They replaced my HVAC system on short notice and did an amazing job. Robert was patient will all my questions and even took the extra time to educate me as well as recommend ways to improve the energy efficiency of our home. ACS is my go-to now for heating and cooling. Their knowledge and professionalism is outstanding.

My upstairs air conditioner went out suddenly and what might have been repair turned into replacing the unit. I have had ACS Air Conditioning Systems handle my air conditioning maintenance for years. Robert Akins provided 5 quotes for different system options, answered all my questions and I made an informed choice for the replacement unit. His people came on time and left everything as clean as they found it. Needless to say I was thrilled with the service and love my new unit which is so quiet and energy efficient. Two thumbs up for ACS.