HVAC reviews in Montgomery, Alabama

I’m extremely disappointed with my experience with Myers Comfort Specialist of Montgomery. They were contracted by our warranty company who is also ridiculous, but that’s a different review, and X post. Anyway, Myers came out in May 2024 to diagnose the issue, said it was the coil, the part had to be ordered, warranty company decided it wasn’t covered so we paid Myers out of pocket. When the part came in, we scheduled an install appointment. They sent two people out who were called “installers” clearly didn’t know what they were doing. So we had to call them back, they sent someone else out, a technician, Randy, who said the coil was installed incorrectly. He “allegedly” installed it correctly and said the issue was a sensor or fuse, they placed an ordered for that part, sent the initial installer back, and it still wasn’t fixed. Yesterday, July 11, 2024, they sent Bobby out, to install another part and now our AC does not work at all. Bobby indicated that he and Randy would be back later in the day on July 11, 2024. Never showed up or called. I called the warranty company and they said they would communicate with Myers today, 12 July 2024. I’ve tried to call Myers multiple times this morning, 12 July 2024 but they aren’t there, but the opening time is supposed to be 0700. What I know is that my AC has to be fixed correctly, TODAY!

Brad, Did an amazing job at my house with my pumping, he was very knowledgeable of his job, I will highly recommend him.

Myers technicians are very well trained, very professional. Great at diagnosing your problem quickly and just as quick at getting the repairs done. If you’re not sure who to call about heating and air conditioning repairers, please look no further than right here These are the people you want working In your home. I am only sorry they weren’t my first call, but they will be next time.

He diagnosed the problem of why my AC wasn’t working and fixed it. He also gave me helpful tips on ways to maintain the life of my HVAC. The bonus is he loves meeting new people and fixing things. I hate I forgot his name. He is a coach and has five kids.

The technician, Jessi, did a great job of communicating when he would be there and showed up on time. He was knowledgeable and efficient in his work. He was thorough in checking the different aspects of the system to make sure he knew exactly what the issue was. Once he diagnosed the problem, he had the replacement parts on hand and got them installed in a quick and timely manner. If I have any HVAC system issues in the future, I hope to use Myers and get Jessi as my technician.

If I could give a ZERO I would.

I had Myers Comfort Specialist come out in February to fix a leaking coil on my AC unit. I paid $900 at that time to resolve the issue. Fast forward to June, my unit stops cooling again. I file another claim with American Home Shield (AHS), and Myers is sent out once more — and guess what? Same exact diagnosis as in February.

This time, Myers quotes me $2,300 for the repair. After pushing back, they finally admit the coil is still under warranty, and they schedule me for a repair appointment. But once the job is finished, they try to charge me $2,300 again! I had to argue with them — again — before they reduced it to $1,500, which I still ended up paying out of pocket.

This entire experience has been frustrating, dishonest, and shady. It feels like Myers and AHS are working together to nickel-and-dime customers, even when parts are under warranty. I paid for a repair in February that clearly wasn’t done properly, only to get charged again for the same issue months later.

I will never use Myers Comfort Specialist again, and I do not recommend AHS to anyone. Save your money, time, and sanity — go elsewhere.

After 3 weeks of surviving without AC due to American Home Shield’s negligence (cancelled my Platinum Shield “homebuyers warranty” today btw), I purchased my very own brand new HVAC system.

Chloe at Myers supported me throughout the ENTIRE process. She accepted my frantic calls the weeks I was stuck in the house braving 80+ degree temperatures. She informed me about AL Power Smart Financing and then ran my application when I was FINALLY ready lol. Then she worked a miracle and got me scheduled for installation less than 24 hours later! Bobby and Wyatt had quite the task on their hands with the way things were botched up here, but they handled it with their unmatched expertise and got me squared away quickly. Now all I can see are cool summers and warm winters in my future thanks to this Team! 😎

My home warranty sent them out to do repairs. Very nice and timely service and people. They installed a brand new air handler and one week later it was freezing up and hissing. They told me to call my home warranty so it was documented. They are super nice and honest. But I need to know, Is this a normal set up with wires hanging all over the place?

We were highly satisfied with the plumbing job they were tasked with. Brady was a top notch leader and his team did excellent work. They were very conscious of respecting our home and kept a tight ship! Thanks for the great work!

My heat pump wasn't warming the house
Technician diagnosed and corrected issue with in 30 minutes.

Myers’ air conditioner specialists installed a new air conditioner on April 25, 2025. They were the most professional young men I’ve ever met. Even though the insulation took almost all day. They never showed any emotion. They kept me updated throughout the day. Excellent work ethic and dedication!

Setting up an appointment: they called me within 5 minutes of me filing a claim with my home warranty claim

Ease of scheduling: they only two blocks: 8-1 and 1-5. The latter is not very convenient for picking up kids from school. I had to change my time and they did it over a text

The appointment: they arrived as promised within the window. They let me know when they were on the way. Colin was professional. He quickly diagnosed the problem—somehow someone had shut off my system. He also said some caps were missing and reinstalled them.

I am deducting one star because half a day is a long time to have to take off for work. I think three-hour blocks are more reasonable

My experience with Myers Comfort Specialist was disappointing. Their prices were far higher than competitors, and the customer service was rude and unhelpful. It was clear they weren’t interested in treating customers with respect or providing fair value. I suggest looking for another company that will prioritize your needs and treat you well.

I've been a Myers customer since 2017. They installed my HVAC and have been servicing it for the last 8 years. Their technicians are very professional and courteous. My experience has been positive.

Our air conditioner fan quit working Monday evening, which was not good in this heat wave! Myers installed our unit some years ago, and has been excellent with service since. We called Tuesday morning and the service man, hot and tired from his last appointment out of town, came at 6:30 pm. (we had been told service would be here between 1 and 5 pm.) I was glad to see him, then felt bad about complaining earlier, when I saw how hot and tired he was, yet he came on to our house not knowing what he'd face here. He replaced one part in our fan and we had cool air going within 30 minutes!
God bless this exhausted man who came straight to our house to help us have cool air!
I highly recommend Myers!! Also, the people there are so nice and realize their customers problems.

I have had Myers come out a few times to my place for help. Each time they come out, their technicians are polite, respectful, knowledgeable and punctual. Although there are things I like to do around the house on my own, if I do not have the experience or the tools, I have full confidence that Myers will get the job done right the first time they come out.

We had to wait two days before they could check out the AC. Then we had to wait from Thursday to Monday afternoon for it to be
Repaired. The service guy never called
To let me know he was on his way. Also, I had to call them to see when they were going to come back.

Wanted 750.00 to clean a clogged pipe. Had a home warranty but they would not pay for it due to this company stating the only way it could be cleaned was by being jetted from the room. Also said I did not have a main drain opening. Called another company totally cleaned out the clog and ran a camera and showed me that it was all clear. They gave a 90 day warranty and they found the main drain cap in my front yard for me. MYERS just wanted my money. They Could have cleaned the stoppage without the jet and my home warranty would have covered it as proven by another plumbing company. I could go on with all the other issues that I had with the company but I think you get the picture. Would not recommend!!!

We were experiencing issues with our toilets and water heater. We contacted our home warranty for help and they sent over Myers Comfort Specialist. The technicians, Chris and Nick, arrived exactly when they told us. They were very nice, professional and thorough. They made all the necessary repairs and were very respectful of our home. They didn’t leave till everything checked out and was working properly. I would definitely recommend Myers Comfort Specialist for your home repairs. Thanks

Drew was fantastic! I was stuck in traffic, and he had no problem waiting on me. He took the time to explain everything clearly to both me and my husband over the phone. Our AC definitely needs some repairs/replace, but Drew was open, honest, and gave us great advice on how to move forward. We really appreciated his patience and professionalism!

Myers sent out a technician to fix our unit today. The technician was professional, efficient and kind. Our issue is with Management, holly.
We were informed by them that we would have to pay $110 (give or take $10) per lb of refrigerate. My husband then called Home warranty, who informed him that refrigerate is covered. Then they advised us (along with the tech & secretary Michelle) that we would not have to pay them until Home warranty received diagnosis. Later it was also confirmed that the balance of the refrigerate which was $310 is correct and that we were provided a $10 discount per lb. It also may not be covered by Home warranty. Now, with that being said, I understand policy and procedures. The technician did his job therefore he must be paid. No problem! However we were advised to NOT pay until the diagnosis is recieved and balance is authorized. (Michelle & Technician whoms name may be Joey? They were witnesses) Well Michelle, who was also professional, efficient & kind informed us that we have to make payment because thats policy. She then advised the tech to call the manager holly. She informed us of what Michelle basically said but her tone was disgracful. What was disheartening is that she decided to push her assumptions upon me and my husband as if we expect free service. As if we have no intentions of paying when we were following instructions of whom we pay. Home warranty! I can comprehend the matter of payment and business. However do not assume or accuse any of your customers of expecting anything free. Holly was very rude, nasty and unprofessional. This situation was a miscommunication between us and warranty. She could have remained professional in her stance. Because when you are running a business your duty is to protect that business. However to assume and then began to show lack of professionalism is unacceptable. Learn how to get your message across without insulting someone.
We paid the bill once she threatened to remove the refrigerate (I can even understand that! If I was her I'd advise the same thing) however remain professional and learn how to speak to your customers. So I want to make it clear that my issue today isn't with their policy, it's with holly's approach and use of insulting language. Do better because you represent Myers Comfort Specialist of Montgomery. This took place in Wilmer, al.