Plumbing reviews in Montgomery, Alabama

The serviceman Mark was very friendly and knowledgeable about our situation. The repair was timely and reasonable. We will definitely be using ROTO ROOTER in the future and will continue to recommend this company to others. Thanks for your timely response.

I had a backed-up drain in both my upstairs bathroom. The issue appeared on the 27th of December 2025. Casey came over to inspect the issue. But by the time he was assigned the work, the issue temporarily resolved itself. So he just came by, inspected, and told me what could be causing the issues and provided me with some suggestions. Key point: he did not charge me anything on that day because he did not need to perform any task (unlike some others in this area, whom I will not name). The issue came back on the 28th evening. I was hoping that it would resolve by itself as it did the first time. Since the issue lingered, I called them again on the 29th December 2025, but this time I requested camera service in addition to clearing the blockage. Mark came down promptly within 2 hours.

Mark and Casey were very professional. Mark came and helped me clear the blockage. He inspected again, made sure what the issue was, and worked from the outside access point. He got the clog removed efficiently and advised me on what may have caused the issue. Again, he did not rush the work and took time to explain every single cost and what service was necessary to get it resolved.

Many people suggested that the service may be expensive from Roto-Rooter. However, my experience is that you pay for what you get. I am very pleased with their service and their pricing. Specifically, explaining everything every step of the way. Some others will charge you just for showing up and not doing anything. I will definitely (Hopefully will not need any) call them and especially request Mark or Casey, if things go south again. Highly recommend them.

Note: The cost of removing the clog was very reasonable.

John was very friendly and knowledgeable. He even took the time to explain to me how the drain line from the 1960s had degraded and how the new methods and materials would make the new line much more durable. And the quote even came in much lower than I expected, even though they had to drive an hour from Montgomery to do the work. A very professional and reliable company that I would recommend to anyone!

Caleb, the technician, was a very nice young man. He was prompt and able to fix my issue quickly. The price was very reasonable for weekend service. $206 Roto-Rooter has never failed us.

I called to get a water heated checked out and the lady that answered the phone said they don't service MONTGOMERY. So the address on Google is wrong or the lady just didn't want to help.
Shame b/c I've worked with other Ben Franklin Plumbing's in other cities.

No answer..

Great service

Estimate on a large job

Very prompt. Thanks!

Tim was a great representative for the company!

Always happy with there service and never had a problem 😀

Excellent service, timely, knowledgeable, friendly. All 5 stars!

Very nice young man named Thomas did a wonderful job

Cleared stopped up toilet. Tim was extremely nice and very knowledgeable.

If you call them; they're coming! Good customer service, and honest as well.

Thomas was a kind and courteous employee. He explained what he was going to do.

Thomas was very professional and explained what he was doing and made sure everything was in working order!

Ben Franklin plumber always do an excellent job. Really appreciate their hard work and professionalism.

Mr. Thomas was on time & quick to find the leak. Upon finding the leak Mr. Thomas immediately set to work & promptly solved the issue at hand

Thomas explained the problem and my options clearly. He was quick and thorough with installing my new toilet.

Great service. Knowledgeable and professional. Super job and clean up. Better than expected. Thank you Brad and crew.