HVAC reviews in Theodore, Alabama

My wife and I moved to Mobile last year and we bought a house. We knew only a few people and had no idea whom to turn to for our home repair needs. We decided to give Hansen Super Techs a try after we saw several of their vehicles in and around our neighborhood. In short, we have been COMPLETELY SATISFIED with Hansen. On our first repair with Hansen, their Tech Shawn not only fixed our grinder pump, but he also took the time to fully explain what the problem was and what he did to repair it. Shawn also volunteered to fix our disposal that had frozen up the day before, at no cost. We were so happy with Shawn's work that we decided to get the Hansen "Super Service" where the technicians inspected our home's HVAC, electrical, and plumbing. The technicians were professional and explained everything. They made recommendations and carried out the needed upgrades and repairs, and my wife and I never once felt like we were being "upsold" or pressured. A few days after this service our A/C stopped working one morning (in the middle of summer). Shawn I. (a different Shawn) had been the main technician who inspected and serviced our HVAC and he had given us his contact information in case of any problems. In less than an hour after calling him Shawn I. was at our home taking care of the simple fix...again with a full explanation of what happened. The Hansen Technicians have been punctual, professional, and patiently receptive to our needs and requests. My wife and I are both elderly and it can take us some time to understand technical things. The Hansen Technicians' willingness to explain everything to us is what we appreciate the most. We definitely recommend Hansen Super Techs and will continue to use their services ourselves. THANKS HANSEN!

I called Hansen with an issue and tech Brett was out there within a few hours. He was diligent in correcting the issue and looked over everything carefully to be sure he fixed the problem and not put a band-aid on it. I always trust Hansen and recommend them to all my family, friends, and real estate clients!

Does this place actually offer after hours service? I've been waiting for over 3 hours for a "call back" from "Dispatch" to confirm an appointment time. I have called at least 4 times, I get a different person each time, and these are apparently the only people that have a phone. They take my information, put in a new work order, then tell me a dispatcher will call back with an appointment time within a half hour. No call, I call back, rinse and repeat. I have wasted an entire evening waiting on some form of response that has been promised to me. This is a joke. HELLO!? IS ANYBODY HOME?! I guess not... just a call center offering false promises.

My tech Steven was awesome !!!
He solved the problem in a very timely manner and had me up and running.
I also wanted a price on a replacement if I needed one and he got me an estimate and explained Hanson warranty.
He has gained my business for Hanson.

These folks responded to no a/c on a holiday weekend. Since we have a multi generational household with breathing issues, that was super appreciated. We ended up with a new split unit, professionally installed.
Follow up and maintenance has been equally professional and responsive. Highly recommend.

I am so glad I called Hansen today! They were able to get someone out and in good timing. The tech was great. He explained the problem, answered questions, and fixed our problem quickly. The whole experience from customer reps to the tech was really pleasant at a stressful time. Thank you guys! A+

Very professional. Service was top notch. The technician takes time to get the best job for your business. I would recommend Hansen for your business anytime. It is refreshing to know that there is still good people who care about providing exceptional service. Thank you Hansen Heating & Air.

I called Hansen telling them I smelled gas coming from my hot water heater. They responded within an hour or so and diagnosed the problem and were able to come back in the afternoon with the part and remedied the problem. Excellent service. Tony, the technician, was very professional, polite, knowledgeable and very determined to find the problem. Kudos to him for making me feel safe in my home, by fixing the gas leak. I highly recommend this company.

I signed up online to inquire about purchasing a mini-split ac for my sunroom. I promptly received a call and scheduled a tech to come out that day to give me an estimate. He arrived on time and was knowledgeable and courteous. He answered all my questions and facilitated a call with management to discuss the various options at my disposal. They even helped me get financing over the phone in about 3 minutes! Now, my project is moving forward and I'll have my mini-split in by the first of next week! Great experience! I will recommend Hansen to all my friends!

Dishonest company trying to scam owners. The tech said our system was leaking freon and gave me three different quotes, each increasing in price, each time he tried to explain the problem. Then, it was a defective part that could be causing the leak. A part that I've never heard of and we manage property so I've handled more than my fair share of AC issues. Well, we got a second opinion and nothing is wrong. Run from Hansen. I wish I had.

On a very hot day my AC decided to take the day off. Hansen sent a wonderful tech named Roger at 7 p.m. He got everything going again and gave me some good recommendations about my not so new AC. Quick response and very affordable! Thanks!

Visit by the plumbers this time. New washer needed new valves. Nice guys came and did quick work this morning. October 30.

Our tech was extremely professional, and very friendly. He located the problem and fixed it within five minutes of entering the door. And clearly explained to us what had happened, and how to possibly prevent the issue from occurring again. This young man is a real asset to your company. It was almost 9 PM and he still came out to help us. We can’t tell you how much we appreciated his services.

The equipment is the equipment, nothing else you can really say about it. The installers, installed the equipment without much noise. A week after the install, the power went out and the equipment failed to turn. I called Hanson the next day, they sent a guy out. He said the battery wasn’t properly connected.

My problem is the office and specifically the Electrical Manager. There were a few scheduling/paperwork issues. I explained my frustration with the delay in the install process and the failure of the system to work. The Electrical Manger was very dismissive and unhelpful. It’s almost like she knew It was in the ground and I couldn’t send it back.

Given the opportunity to do it again. I would use a company with better follow up and customer service.

The service techs assisted in getting a couple of plumbing issues corrected at my in laws house. They were professional, courteous and got the tasks all completed. The job was more involved than anticipated, but they were able to come in under budget. My mother in law was very happy with the service.

Dishonest Company Attempting to Scam Customers

On Friday, June 7, 2024, my AC stopped working, so I called this company, trusting their 4.8 Google review rating. They charged me $50 upfront to come and diagnose the problem. However, the technician barely inspected the indoor and outdoor units before claiming that both needed to be replaced at a staggering cost of $13,500.

I was almost duped into agreeing, but thankfully, my neighbor warned me that this company has a reputation for scamming people. I immediately sent the technician away and sought a second opinion. The new technician discovered that the outdoor unit was in excellent condition and the indoor unit only required a new motor. I had the motor replaced for just $700, and my AC has been running flawlessly since.

This company is a complete scam, preying on unsuspecting customers with dishonest tactics. They are not just providing bad service; they are attempting to exploit people for huge sums of money. Their license should be revoked, and both the technician and his boss should face legal consequences.

It's appalling that such unethical businesses exist. Do yourself a favor and avoid this company at all costs if you want honest and reliable service.

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Thank goodness for Lantz Waters!! Came home and my ac wasn’t cooling, he was here within 15mins, turned out my drains were clogged (my fault) BUT he got me together and I’m back cool!! Thanks for the last minute quick and excellent service!!!

Let me start by saying, in the past 4yrs that I have used Hansen, at my home and place of work, I have never had a problem or issue that they didn't fix, that was until today. Called them due to not getting hot water. My husband did flush the hot water heater prior to them coming out and did some research of his own, but I scheduled them just in case. The tech Grady , whom I have delt with before at my home and place of work, with good results, until today. Looked things over and with it. 10mins said we had a water leak somewhere in our slab. I asked how was that when my pipes run in my attic not my slab. He stated that they do not and they infact run in the slab. After he left, my husband not only went up into the attic but also cut a hole in the wall where the hot water line runs from the hot water heater and guess what, they do infact run up and into and through the attic, not the slab. I called Grady twice to discuss this and also asked him if the pipe my husband has pulled out of the water heater before he arrived that came out broken, had anything to do with us not getting hot water throughout the house, he stated " no, I'm telling you, the pipes run through the slab and i went back and went in the attic and didn't see any water lines" which i replied with the fact that my husband found them in the attic and cut the hole in the drywall, exposing that the lines run up not down. He still kept insisting that we were wrong and he was right as he had seen this many of times. Guess what, my husband ran to a plumbing shop ( he has installed fire sprinklers for over 20yrs may I add) replaced the pipe and something amazing happened!! Hot water throughout the house again! Grady did not ask if there were any leaks anywhere in the house, yet I told him there was and asked if that would be the reason the meter kept running to which he replied, no that's not enough, it's in your slab. I find it amazing that when I asked if the broken pipe that came out of the water heater was the problem, I was told it had nothing to do with it, yet my husband replaced that, and bam, everything works again. And it did not cost us the 2k - 5k estimate that i got from Hansen to fix something that was not the issue. It cost us 15 bucks, oh and the 60$ service call fee for nothing. I am very, very disappointed in Hansen and Grady and will question using them again, since it seems this time, they did not take anything into consideration that their customer was saying. Here is the broken pipe and hole in the wall showing the pipes run up not down at all.

I agree on getting a new system on Aug 24, since my old system was outdated. $13k700 was the price on a new system which I accepted. Service guys was professional keeping my house clean. But somehow my window busted on the exact same day and same hour they were there .... GM and supervisor was notified... Which they claim not their fault.... On top of that a drain pipe that their guys installed started to leak from my ceiling..... It's been 2 week since they installed it.. window cost 1k8 to fix.... Thanks guys

First and foremost I like to thanks Heads for sending out Mary McFall and Jennifer Bowyer to my home today to check out my air flow on my AC First they arrived on time explained what they were going to do answering any questions as they came up and explained what they found after they were finished and how to get the best results out of my ac and heating system. Again I like to say thanks and I give them 10 stars 5 is not enough 😊
Tom Miller

Joe Miller diagnosed and fixed my issues with my A/C very quickly, especially since we were sweltering in this heat!!! It was an immediate relief. Joe was very professional, knowledge, and friendly. I've used Head's in the past and the service is always great and the costs are reasonable. 10/10. Absolutely recommend them for your HVAC needs!

Kyler, my technician did a great job of examining my AC. He also explained the findings in words I could understand. I was very pleased with the visit.