HVAC reviews in Anchorage, Alaska

Great company with amazing employees. I would never use anyone else.

When our business was without heat and everyone else in town couldn't get to use during business hours, Cool Air Mechanical made it happen so we can continue business !

My company has been using service One for years they are outstanding from the front of the office to their techs!

Our Office discovered that our furnace was not producing any heat throughout our building, so we placed a call with Service 1 HVAC, LLC. We explained to them our situation and within a thirty minutes, Mark Card (Chief of Operations) was on site. Service 1 HVAC, LLC had our HVAC system back up in running within twenty minutes. Mark himself was professional, courteous, and knowledgeable. We will be using them for our future HVAC needs and we highly recommend anyone who is having similar issues. Thanks again for the 5 Star Service!

Called in for service due to having no heat, the boiler appeared to not be getting gas. They quoted me service that day, but it might be after 5. I authorized the overtime. Nobody showed up, and no phone call was made to let me know they wouldn't be making the service call. When I called in the following morning, a different person answered the phone, and told me they could get to me today, but gave me a higher price rate, and it still may not be until after 5. No apology, just excuses, and a complete lack of customer service or nicety. Therefore Moore Heating gets 1 star for having no customer service, dishonesty, and the different price quotes from different dispatchers. I decided to cancel the service call, found another company that had customer service skills.

Juliano did an excellent job servicing my furnace. He was on time, professional, and extremely thorough. There were cheaper options, but I am glad I paid a little more and got it done right.

I had a Generac generator installed in my house, and Moore Heating does the service. I was initially put off by a travel fee that is charged, but the total bill for a preventative maintenance visit is $200. The maintenance is fast and professional, and honestly, I am going to be a customer for the life of the generator. Relationships are everything in business.

I scheduled the duct cleaning service after hearing about it on the radio and purchasing my home last year from pet owners and it was so nice to have them come in and clean all the ductd and remove a lot of the pet hair I could not remove with the vacuum. My dad reported that they came in and had their own tarp like cloth to lay down to not soil any of the floor or furniture that was around the ducts and made sure to get my laundry exhaust vent and apparently it was blocked so I'm so glad that they checked it! He also assisted my dad and changing out the filter for the heating vent. They spend about 20 minutes on each vent and my dad said he was here for quite a few hours since I have 7 -8 ducts plus the laundry & they spent time in the crawl space at the heater. Thank you so much for this service Moore heating I can hear the air moving more freely and feel more comfortable knowing there's less dust and allergens in the home air!

Called Moore Heating on advice of friend. Technician Shaun showed up on time, performed the necessary repairs, and the boiler was up and running. He explained the process thoroughly. Two days later I had to call again because two other parts decided to fail. Shaun again showed up and took care of the issues. He was thorough, on time, and very professional. I won’t be using anyone else. You have a heating problem call Moore Heating. They’ll take care of you at a fair price. Thank you.

Had a tech come over to service our boiler, just a simple cleaning. He decided to go above and beyond that by mentioning that our pressure tank was too small and causing a leak from the relief valve. (We were already aware of all of this)

He then proceeded to shut off the main water valve, cutting off all incoming water to our boiler, which we had left on to compensate for the drip. (until we had enough extra money to upgrade our tank)

His reasoning was that it would be fine until he could come back in a *few weeks* to upgrade the pressure tank set up.

Naturally, all the water leaked out (from the drip he ignored). Caused the boiler to fault and shut off. i woke up to the house being 40 degrees and i had to fix the problem myself that their tech created, narrowly avoiding my home freezing up entirely.

All i got was excuses and justifications when i called them. I talked with the owner and he made an appointment for a couple days later to change the tank out.

They called me last minute and canceled it. Claiming they were "too busy"

If i could give 0 stars or less i would, they just came for simple servicing and nearly cause a catastrophe, without any interest in accountability.

I called Moore Monday morning because my boiler relief valve was trickling water. They said they would try to work me in today. They called back in about 10 min and said they could come immediately. The technician showed up and quickly replaced the relief valve and expansion tank. As well, he gave me a quick lesson on the operation of the system. They will certainly be getting my business in the future.

Note that before calling Moore, I had contacted three other service companies. The quickest any could get here on normal non-overtime was two day from now.

I read some negative reviews about these guys, and so I didn't call them right away when my furnace needed cleaning. I called Mountain Mechanical, instead. Mountain Mechanical came out, checked out my furnace and said it was overheating because my air conditioning coils were caked with dust. Since Mountain Mechanical doesn't work on air conditioners, and they weren't able to refer me to any businesses that dealt with residential air conditioners, I called Moore Heating & Air Conditioning.

The good:
The technicians were great. They have pretty decent technology-- we were able to send pictures of the dirty coils, and they emailed me my invoice right from my garage. They showed up when they said they would and called 20 minutes in advance. The technicians were nice, and they even left the extra coil cleaner so we could do it ourselves next time. I can't comment on the other negative reviews except to say that it seems like Moore Heating & Air Conditioning seems to have improved greatly!

The not-so-good:
The woman who answered the call was condescending when I explained that my air conditioning coils were preventing adequate airflow through the furnace. She told me that I probably didn't have an air conditioner because it's so rare for Alaska homes to have air conditioners. I had to tell her about 3 times that I have an air conditioner, even though it's rare in Alaska. She just refused to accept the first couple of times I told her, and she asked silly questions like, "Are you sure it just isn't a cool fan setting?" She didn't believe me until I told her I have a big boxy unit on a square pad outside of my garage that keeps my house at 55 degrees all through the summer.

My rating: 4.8 stars

Moore Heating installed our energy-efficient furnace about a year ago and I'm happy to say it's working fantastic. Tom did our estimate and was very honest, making sure I knew we didn't NEED a new furnace just to save money on our heating bill, and letting us know that upgrading our water heater wasn't worth the cost.

Tony did the actual installation, and the guys were on time, respectful to my wife (who was home alone), and cleaned up after themselves. They even installed an extra outlet and helped her fix our gas fireplace free of charge.

My only concern was that after the installation we noticed a loud(ish) humming noise. When we called Moore heating, they sent a guy to examine the issue, and he said the furnace wasn't able to suck up enough air because we only had one intake vent. Tom came over the next day and said we just needed a bigger vent, so he measured out where the wall needed cut, ordered a new vent, and asked if I wanted him to send someone out to install it (which wasn't necessary, so I declined). Both visits were free - I just had to pay $30 for the new vent. Granted, it would've been nice if they'd noticed the intake issue the first time around, but considering that was their only mistake, and they fixed it quickly (and for next to nothing) I was most impressed.

I would definitely recommend these guys (especially now that I've met some of their competitors).

Moore Heating installed a new Weil McLein boiler and hot water tank for me in 2007. More recently they responded quickly to a call for possible servicing of my Avalon gas fireplace insert.
They are scrupulously honest and I have been satisfied with their work 100%. I chose them because others had had the same experience.

Moore heating worked on my leaking boiler, I called them after another heating company for 3 weeks after seeing my boiler did not give me a quote or return any of my phone calls. Moore heating was very responsive and their customer service (Veronica) was excellent! In 3 weeks not only did they give me a quote they ordered parts and got my boiler fixed. Jason called manufactures and found what was need for warranties on parts on his first visit to house, the part was ordered and received in a week and then fixed the following week. They kept me informed thru the complete process. I would highly recommend them! Thank you Jason and Veronica!

Recommend. My furnace stopped working today. On my initial call, Gary spent time running through the easy fixes on the phone with me and was clear about after hour hourly rates. After calling around, they were the only ones who could come within a week's time. Shawn was professional, quickly diagnosed the issue, and had replacement parts on hand. Now the kids have stopped asking me if I'm SURE I paid the gas bill. Very pleased and will call again.

Moore Heating did a wonderful job cleaning my air ducts. They were very kind, courteous and professional. The gentleman even checked my dryer vent and advised cleaning in addition to prevent a fire hazard - which appeared to never have been done in the 15 years since my home was built! We all notice a huge reduction in dust accumulation in the home since having the duct cleaning done, and plan to use Moore in the future for this service. Highly recommended.

I appreciate everyone at Moore for their hard work getting my forced air furnace working again. I called around looking for a service after my heat went out overnight and Moore Heating had the availability to come out the same day. I was treated kindly by everyone and appreciate them turning a stressful situation into a routine service. I’ve mentioned Moore Heating to my friends and learned they have also had good experiences. Thanks for the great work and I think its time to inquire about your preventive maintenance programs.

Raul installed my Lennox variable speed furnace and Paul put in an Air Scrubber Advanced-my home now smells like a walk in a misty forest and is as toasty as I need it to be. I have always been impressed with the quality customer service, care, and parts used by Moore Heating. Jason is great and very responsive and always transparent with every estimate. I always recommend Moore heating to my coworkers for their HVAC needs.

I needed to have a new furnace installed so I called Moore. I knew they had been around for a long time so I thought they should be the best. Man was I wrong. It worked pretty good for a year. Then it went out and we had to call them. We were over a year from the time we installed it. So. We had to pay about 200.00. For a new part, I thought they should last more than a year but I guess not. The last month I have taken 2 cold showers because it keeps going off thank the Good Lord my daughter knows how to start it now. We had the old furnace for over 30 years and only had a repairman maybe 8 times in that period. I thought the new one would last forever. I can not recommend Moore. Now I call a friend who is also a plumber.

Overall exceptional service, I was in a bit of a bind with a leaky water heater, the placement of which complicated the situation as it was located behind the furnace in a confined closet exterior of my condo. Of three estimates, Moore came in the most affordable, and were able to get a technician out to replace the water heater the same weekend. Both the estimator and the technician were very friendly, professional, and responsive.