HVAC reviews in Mesa, Arizona

Awful service. Rude employees. Covered my floors with muddy footprints. Horrible business

Dependable, reliable, excellent service, and the jobs they’ve done for me have always been done right and on time!

Weve had these guys come to us twice in a matter of 2 months. We rent our home but we are glade they send these guys!

Responded quickly and took care of our problem. Very friendly and professional. Highly recommend.

Just had a new a/c unit installed. couldn't be happier. I will recommend Matrix to all my friends.

Fast service and great repair work done for us... efficient office staff too. I would refer to them with no hesitation. Thanks MPM

Incredible company! Absolute life savers! Professional, friendly, courteous and clean!
Highly recommend this company!

I can’t say enough about this company. Customers service was first class and the price was very affordable. Highly recommend them.

They have awesome technicians. Will explain to you what plumbing or AC problem you have and what they're going to do to fix it.

Very rude on the phone. So sad to have to write a review like this, but more professionalism can go a long ways. I'd have a hard time imagining how you treat customers.

After hour dispatcher extremely rude wouldn’t allow me to speak ,cut me off while I was trying to explain what was going on. Fellow management groups keep it moving !

The technician was professional, knowledgeable and pleasant. He arrived on time and was efficient in his work.

Horrible, haven't even used their services but the driver of truck 26 just wants to cause accidents! Break checking people who aren't even that close then waving his finger and shaking his head! Like really?

The whole company is very unprofessional. Took 3 visit to figure out the problem. Kevin really blew my mind how much attitude he brought to the job. And still didn’t fix anything. Save yourself the headache.

Very unprofessional, zero respect for the customer, zero customer service from management, zero understanding of wireless thermostats, talk down to my wife about the fact that they didn’t understand we owned a wireless thermostat, my wife is wheelchair-bound, and they argued that we didn’t have a wireless thermostat, so I called the company and the lady on the phone said yeah yeah OK will talk to them and that’s it, shameful customer service absolutely unprofessional

Great experience. Figured out what the problem was and fixed it. JJ was professional and educated me on my ac unit. You can tell he enjoys his career. Thanks Matrix!

From the receptionist to the tech that was sent out, they had the nastiest, most unprofessional attitudes I have ever dealt with. Extremely impatient and rude! Run for the hills from this company! They are Terrible! If I could give zero stars I would!!

Contacted by referral and we are so thrilled with the service, speed and fair price. Will be contacting them in the future and referring anyone who needs a plumber to Matrix.

Driver literally cut me off. He was next to me and his lane ended. Instead of slowing and getting behind me of which there was no traffic he decided to just slide into my lane and force me to brake and allow him in . Business owners make sure your drivers are courteous

Brian was called by my property management company for a water leak in a bathroom/kitchen common wall. Not only did he find and diagnose the problem, but also found and repaired additional issues that would have compromised the overall function of the kitchen sink and disposal. He cleaned the area afterward and his work was professional and spot on. Kudos for acquiring this skilled professional.

Horrible service . Was given a 1-3 time block. The tech never showed . Called in at 330 and was told he was still coming and was running late.(Would have been fine if we were informed). Tech showed up around 5. Came inside for 20 minutes and said can’t fix it today cause everything is closed but we will be back tomorrow . Never told us what the problem was, went outside to his truck and left. Never came back inside or gave us a timeframe. Called the after hours number 8 times and no one answered. We have a 2 year old in the house and it’s 63 degrees and dropping. Horrible, horrible service.