Plumbing reviews in Mesa, Arizona

Where to start. The technician was booked by my home warranty company. He was supposed to have come between 8:00 and 12:00 at 1:10. I called them if they were still coming. At which point the person answering the phone tried to tell me it was between 8:00 and 1:00, but I said to her I literally have your text in front of me. That should have been the warning. We had a leaking faucet which needed to be replaced he he went to the hardware store and purchased the cheapest thing he could find, not what was already there. Then he proceeded to cut the old one out instead of removing it correctly. At which time he installed the faucet cartridge upside down possibly? In either case it didn't work correctly in another plumber had to been called. When I tried to call them directly, they didn't answer their phone. Go figure. I definitely don't think I would recommend them. On top of that I didn't speak Spanish and he didn't speak English.

They were sent out by my home warranty company for a possible slab leak, they came out and looked at the floor and said yeah it’s a slab leak and referred me to a restoration company. They came out and stated it was my water heater leaking and they ripped up all my walls and floors. The plumbers call me back and I tell them it’s my water heater, which they never looked at, and told me I had to pay them $400 to come back out. I called my home warranty company who then called Ikmar and informed them they need to come back out to fix my water heater and sent a new order. I wait 2 days because I didn’t hear from them and they tell me they have no record of that order. Called the warranty company again, so cut to the chase- 3 times I had to call them and call my warranty company before the warranty company tells me, well they seem to be refusing to take this order so they sent out a different plumbing company. 2 weeks with no hot water with my 87 year old grandma and my dying father on hospice! This company is absolutely horrible!

Echoing the same experience with this company as other people with home warranty companies. Awful customer service, no showed me after having to reschedule once already. Called them multiple times that day and asked if they had a status or would be sure they were coming and they said yes they would definitely be there and also they had no way of knowing what the status of the technician was…. Literally call them and ask them!! Shower head fell out of the wall and should’ve been a quick one day replacement, had previous plumbers come out and do inspection, access, and repair all in one day. So don’t tell me it can’t be done.

My brother in law used his home warranty to have his waterheater replaced when the old one stopped working. They sent Ikmar Plumbing for him to use. Ikmar installed a brand new Rheem waterheater . The heater quit working in just 3 days after the installation. My brother in law called the plumbers office and they told him they would send a person out to make an assessment. It was discovered that it was a faulty water heater and a part to fix it will need to be ordered.
My brother in law has stage 4 pancreatic cancer and my sister in law is in stage 6 of Alzheimers. They have had no hot water in their home for 14 days , have had to be driven 5 miles to their daughters to be able to take care of their hygiene needs. Today the part arrived and they were told that it would be another 5 days before it wouldbe installed. When we explained the urgency due to their medical conditions and tried to get an earlier installation day we were told that Ikmar would have to charge for another service call and that it would still not be any sooner. The receptionist did state that the heater was faulty but their dealer would not allow them to just get another heater to trade it out with. This company has no regard for its customers, they are cold hearted and just want to take advantage of customers in need.

Please read the entire review !!!!This review is bittersweet as there are 2 parts to this experience and I will be contacting my home warranty company whom I've been with for 21 years after I post this review... Luis from Ikmar Plumbing came out on Monday July 14th and was completely profession and on time. He did what he could to unclog my kitchen sink but said it had to be hydro-jetted which he was not prepared to do and he would notify my home warranty company he was great and this review doesn't reflect on him in any way. Move forward to Wednesday July 16th the hydro-jetting process is not covered by my home warranty which is fine so I paid Ikmar Plumbing $350 to schedule to come out and do it... The appointment was set today July 22nd between 8 & 12..... Ha Ha Ha..... This is where I discovered what a horrible company this is very unprofessional .... At 11:37 I called and after a 10 minute wait on hold the lady I spoke with to me she would "TRY" to get a hold of the technician to see when he would be arriving she finally called me back at 12:39 to inform me that he would not be making it today and they would have to reschedule..... So it cost me $450 in time off work because they can't keep an appointment .... To make matters worse she says oh we can come out on Friday July 25th between 1 & 6p.m. so yet I lose another days pay !!!!!!! I'm beyond livid she says well we can offer you a $50 refund....... What a joke so using this place I'm out $900 in pay not to mention $350 for the sink that hasn't drained properly ..... Just an awfully horrible experience with this company and shame on my home warranty company for referring Ikmar Plumbing !!!!!!!! I will post another review come Friday July 25th if Ikmar Plumbing decides to show up and do the work they were paid to do !!!!!

Update 7-26-2025 Luis & Ramuel from Ikmar Plumbing showed up in the time frame as promised and all work needed was completed in a Timely & Professional manner. I AM VERY PLEASED !!!!!!

This company is a joke! Their system to schedule calls is very broken. I was assigned to them through my home warranty company and was told to give them 24 hours to respond. After no response, I called them. I was immediately put on hold for over 10 mins. They couldn't get us on the schedule for 3 days. They came, determined what was wrong and said you need a part we will contact you. I called next day to understand the process of the repair and I was told they were waiting for the warranty company to authorize the repair. I then contacted the warranty company and was told it was authorized. It took ikmar 2 days to update their system to say it was authorized. After waiting a few days I called Ikmar for an update and they said they got confirmation yesterday so now they will order the part. Oh that was after 25 mins on hold and then hung up on and then on hold for another 10 mins when I called back. I was VERY frustrated when they finally answered the phone, not rude, not yelling but definitely frustrated. I expressed my frustration with their broken system and no apology I was told I was being disrespectful and she hung up on me. There is no recourse. They run their business out of their home so their is no office to go in to talk to a manager. I am at their mercy and really wish I could switch companies. I don't know how they are still in business.

TERRIBLE!!!! STAY AS FAR AWAY AS YOU CAN FROM THIS COMPANY! My home warranty company (American Home Shield, who is also getting a 1 start review) contracted this company to come and replace our water heater. It has been a week of them giving us the run around and not showing up when they say they are coming. When they first came out they said "oh man you have really bad water damage so we will send out a contractor to give you a quote to repair it." Well come to find out the contractor is also the owner of the plumbing company. Crooks!!! They tell you something to get you off the phone then when it doesn't happen they won't snwer when you call back. There is so much more I can write but I already have a headache dealing with them. Oh and they already charged us $1k to be able tobset the appointment but never showed up. I may call the cops to report a theft. Stay as far as you can. They SUCK!!!!!

This company has been terrible to deal with. It appears that the company is headquartered in AZ and just contracts out plumbers in other cities. I'm in CA. They were assigned to me via AHS Home Warranty to replace a water heater an over a week ago.
To this day, they have taken over $1k and no replacement, so I have had no hot water the whole time. All this is frustrating but would have been tolerable if their day-to-day customer service was not so bad.
I had several really bad experiences with their phone customer service: (1) They routinely have a hold time of 5-10 minutes and then the representative picks up and puts you on hold again. By the time you tell them you can't wait, they've already started the music. There is no option to hang up and have them call you back. (2) They schedule appointments a week out, and then (after you have canceled your work meetings) they change the time window on you
(3) They once canceled the appointment the day before it was scheduled, after I took time off from work, because they realized they had the wrong part. (4) Upon my request, they once said they will call back and leave a message but they didn't do so.
(5) They never acknowledge fault, blaming the distributor for sending the wrong part, or the phone line for dropping after the customer has held for a long time.
They have absolutely horrible customer service when you call, Marie and her manager Daniella put you on over 20 min holds, they give you the run around, with no help and all lies!!! DO NOT USE THIS COMPANY!!!! They don’t even deserve one star!!! The only thing they are good at is ripping you off!!! Trust me, I don’t have the time to write a review but since I am on hold with them for the 3rd time today alone oh and this was after the manager didn’t call me back all day and Marie said Daniella is available and the hold won’t be more than a minute to transfer me. Cindy is just as bad if you speak to her.

I had a great experience with the customer service by both the employees that came to my house and fixed my issue. They were polite, clean and worked fast. Jesus was both their names. I will using them in the future.

27 days. That’s how long it took for my problem to be resolved mind you all I needed was a new water heater installed , nothing crazy. I will say the service from the men that came out was great they were very polite and fast and that is the only reason this review is not 1 star (would be 0 is that was possible) However the lady who answers the office phone is a JOKE. Times where I have waited over 30 min on hold just for her to hang up on me. My husband experienced the same! We were hung up on by her at LEAST 12 times. She was constantly lying “we will reach out tomorrow” is any one surprised that never happened ? If this wasn’t through my home warranty I would have taken my business elsewhere. STAY AWAY

This company was assigned thru our Home Warranty, first they rescheduled from our our original evening timeframe appointment to morning timeframe but no showed, we called and they rescheduled backed to original evening appointment and again no showed. we waited all day no one showed up or called very unprofessional!

I called AHS to see if a broken water main valve attached to my home was covered and they said yes, 100%.
AHS sent out Ikmar Plumbing (out of AZ) to do the valve replacement and the two plumbers that they sent were not licensed.
I am always the habit of asking any contractor that AHS sends out because AHS has a habit of sending out THE worst low ball contractors that they can find.
So, the two plumbers said they were NOT licensed, but work under a plumber that is.
Needless to say there was no way that two helper plumbing assistance, were going to do such an important job and not be licensed.
Ikmar Plumbing has their main office in AZ and they contract out to independent plumbers who are NOT qualified to even turn on my faucet.
Beware of Ikmar Plumbing, LLC out of AZ, they are out to make a quick buck at the consumers expense, you have been WARNED!

American Home Shield assigned my service request to Ikmar Plumbing (Santa Clara Valley, CA). Jesus came out to diagnose why my tankless water heater (installed by another company sent by AHS on 7/2024) was dripping water from tubing going to the neutralizer. He said that part of the installation had not been done properly which is why it was leaking from several places. Once the needed parts arrived, Jesus came out and installed everything correctly. Ikmar plumbing was prompt and informative regarding scheduling appointments. Jesus was very professional, knowledgeable and polite. He took the time to explain what was initially wrong, what he did to correct the problem and how it all works. 5+ stars!

Hello I'm leaving this review on my personal experience with this plumbing company. My experience was stressful and want to talk about how unprofessional they are. I have a home warrenty and went though my home warranty to file a claim they sent me this plumbing company to do the repairs . The made the appointment they called me to confirm it they told me I had to pay the deductible in cash or on the phone to proceed with the appointment i decided to do a card over the phone. When the technician came I let him to the garage I told them my symptoms of the system and told them the system produces not enough hot water. I told him hotnwater last lesson then five minutes and only one person could shower with hot water. After the tech said he would get tools out of his truck came back with only a screwdriver and begun to much the hot water heater with his hand and asked if the breaker went to the off position I told him no but the reset button on the water heater thermostat ket going g off and had to reset it a couple of times. I went inside me house so he could do his thing and I didn't want to finger around I went inside after 5 min he knocked on my door and said he raised the thermostat ntemt to produce more hit water. He told me that he didn't find anything wrong the system.
How could he determine this with a screwdriver he didn't have a multimeter in hand or any other tools. After he left the system stop producing hot water agian I went to my insurance company and told them what happened and they contacted them to come and fix the issue the scheduled me a month out . It was so disrespectful to wait a month with hot water . I had to take matters in my own hands and I'm not a handy person a lot of youtubing and with some confidence I did the repair this what I found bad heating element. It took me 30 min to replace with no issues . I usually don't leave a review but it's upsetting to see this happen to anyone. This is my personal experience with this plumbing company.

Horrible company. They have not fixed my water heater after two trip over one month. Their techs are not well trained. They do not even order right part and when they order a part it takes them 2 plus weeks to get it and then they realized they ordered a wrong part. Do not hire them if you want your problem solved.

If I could give zero stars I would. STAY AWAY STAY AWAY!! If the home warranty assigns you to them have them reassign you!!
Replaced the water heater and still no hot water. Called them the next day and they were to come out the following day. No shows. Then they said they came out and it was an electrical issue. Had the electricians come out....water heater was not wired correctly. Fixed that issue and still no hot water. Now they say another 5 days for some one to come out. Three weeks without hot water.

BEWARE BEFORE USING THIS CONTRACTOR.

Ikmar Plumbing was dispatched through my home warranty for a recurring kitchen sink backup. I clearly explained that a standard snake wouldn’t reach the blockage and asked them to bring a longer snake or another solution.

I first contacted them on October 2, 2025, and the earliest appointment was October 7. The technician arrived with only a standard snake, which - as expected - did not fix the problem. He said they’d need to return with a hydrojet and collected $200 out of pocket from me, promising to come back.

Since then, Ikmar Plumbing has no-called and no-showed two scheduled appointments, even confirming by phone before the last missed visit that the technician was “on the way.” It’s now been two weeks without a working kitchen sink, I’m out $200, and the issue remains unresolved. Extremely unprofessional experience.

⭐️ 1 Star – Very Disappointed with Ikmar Plumbing and American Home Shield

I’m extremely disappointed with both Ikmar Plumbing and American Home Shield. Ikmar gave me a five-hour service window, then emailed me only twenty minutes before arriving—and refused to wait just a few minutes for me to get home. When I reached out, their customer service was unhelpful and argumentative, insisting that I was fully responsible instead of trying to resolve the issue.
American Home Shield, my warranty company, wasn’t any better. They consistently side with their vendors instead of the paying customers who actually keep their business running. Even after explaining the situation, they defended Ikmar and offered no real help or accountability.
In the end, I fixed my own toilet in under fifteen minutes, which says a lot about the kind of “service” I was supposed to receive. Ikmar Plumbing has many similar complaints online, but American Home Shield seems to ignore them, claiming they rely on their own internal rating system.
Bottom line: Poor communication, zero accountability, and terrible customer service from both companies. I wouldn’t recommend either to anyone.

I read the reviews and was skeptical when the home warranty company(OG) said it would be Ikmar. Samuel and Reyes showed up and did a fantastic job, truly fantastic. They replaced the leaking hose bib on rear of house in quick time and it is no longer leaking. As they were walking by the side of the house, Samuel noticed some water on the sidewalk, turns out the bypass valve that the former owner had installed when they removed the water softener was leaking. They fixed that too. I could not be more pleased. Thanks to both Reyes and Samuel for a job well done!!! I'm actually glad the home warranty company sent these guys, thanks to OG, as well!!

AVOID IKMAR PLUMBING!! Look at all the 1 star reviews, especially in CA!

Ikmar Plumbing were referred via my home warranty and took $250 to fix a reverse osmosis line in addition to the $100 fee I paid American Home Warranty. It’s been over a month with three visits and work is not done. In fact, the first tech claimed a new leak was found after his first diagnosis and tried to get me to call a referral to another contractor. SHADY. Next tech came back yesterday and couldn’t find the leak after I reported what happened. Same company. However, now my garbage disposal was broken. Didn’t need any repair before they started work. They say they’ll come back the next day and keep delaying service. Last night after the tech showed after 6 pm there was a “mix up in the office” (per the google translate message he showed me on his phone). The plumber spoke to his boss Martin and said to tell me he’d come back tomorrow. It’s been over a month. The manager m was supposed to call me today confirming a refund and did not. Never had a bad experience with a home warranty referral until now. STAY AWAY!

Fast service